@Seller_GEZPMc4CeQfh6@Seller_guPeMXBrBxqyU @Seller_zukQNO61PzGck @Seller_FJwyF3iu5qxUY @Seller_hme3Wbydd1ihr @Seller_Udi0JNbTrsmUV @Seller_nS0jcFQNDLG3e @Seller_8hQgfj6OVZYse @Seller_CnfW62x6yxvJw @Seller_PIHyltK09pbl3 @Seller_FJwyF3iu5qxUY @Seller_SBIjJooGeXSQ6 @Seller_rl7kltrMnkHFJ @Seller_l7Jtck9jxnEA0 @Seller_l3eCP9f1PtJXC @Seller_F4AbbFj6ovBk3 @Seller_4GjtS9k0cnHHv @Seller_aEROSwwdnzGiU
I am writing to urgently address an ongoing issue that has been severely impacting our seller account since December. Despite multiple attempts to resolve this through Seller Support and forum discussions, the problem persists without resolution.
Issue Overview: Our store has been subjected to malicious attacks involving fake, unverified negative reviews across multiple ASINs. This has significantly harmed our product ratings and overall business performance.
Timeline of Events:
December: Received 34 negative reviews. Amazon removed the December reviews after our reports.
January: 28 negative reviews appeared, which remain active despite our efforts to have them removed.
March: A new negative review was posted for ASIN B07G5KPQT4, indicating that the attacks are ongoing.
Impact on New Product Launches: We recently launched two new products:
ASIN B0DVB1S152: Received 3 unverified negative reviews before reaching FBA.
ASIN B0DZ1YJGW7: Received 2 unverified negative reviews before reaching FBA.
Previous Communications: In the forums, an Amazon representative named Josh responded, stating that action had been taken against the fake reviews and the associated accounts. However, three weeks have passed without any reviews being removed, and Josh has not responded to further inquiries.
Request for Immediate Action: We request the immediate removal of these fraudulent reviews and a permanent solution to prevent future attacks. The ongoing nature of these incidents suggests that previous measures have been ineffective.
We appreciate your prompt attention to this matter and look forward to your response.
Sincerely,
Syed Yousaf
