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I submitted my request for the brand registry a couple days ago, I noticed that the related case status changed to "Answered case", but the status of my brand registry application still reads "Pending Review".I want to know what is the status of my application.Case ID 16686078901

Can we please get a Mod to look at our Account and case # ID 16698160421? We cannot get through to a real person, the email they keep giving us (pars-rp-core-sellerappeals-transfer@amazon.com) sends automated responses, it seems like they are not looking at the attached screenshots. Our entire catalog is getting marked as a restricted product to every single state in the United States, not just some states. We see hundreds of other sellers selling similar products both Handmade and FBA, and when we looked, it allows them to ship to all the same locations just fine. Customers are emailing us that they can see our products but when they go to purchase, they all say "Currently Unavailable". Our Sponsored Ads are still running, and they are still charging us the money from the ADS, but customers cannot purchase anything. There is only the one email address for this issue and no phone numbers. We are wondering if it is because when we set up the listings 7 years ago, they were in the Handmade Category of Guild, Toys and Games, Sporting Goods, Gun Holsters. We cannot change the category of the established listings. It's like the Handmade migration process or new listing experience caused us to get flagged. We have never had a problem in 7 years, and now sales have stopped as of the last 2 weeks. Can any Mods help?

@Seller_RTAKHeZqlPLvF

@Seller_FJwyF3iu5qxUY

@Seller_37l8i4vuvugjG I noticed an unexpected “Other” charge of -$59,435.68 on my account, and I am unable to determine its source. There is no transaction ID or any details provided for this deduction. I can confirm that this is not related to shipping costs or adjustments.

This is extremely concerning, and I need clarity on this matter immediately. Please review this case as a priority and restore my funds as soon as possible.

I have already created a case for this issue (Case ID: 16702904351). Kindly update me at your earliest convenience.

Thank you for your prompt attention to this matter.

So today out of nowhere Amazon is showing 90% or more of my orders are at risk of being late using USPS Ground Advantage and therefore removing all protections. Naturally Amazon requires buying $10 shipping instead on a product thats only $9 with free shipping. Is anyone else seeing this issue today? Is it a bug on the Amazon side or is Amazon just using the New shipping policies to void Amazon Buy Shipping protections by over promising shipping estimates then forcing FBM to use shipping methods that would not be economical to force them to buy unprotected shipping services.

I understand in the past the answer was disable SSA and Automated handling and increase handling time. However to get protections you have to have them enabled now so thats not a option.

I have called, emailed and chat with the Amazon seller support over 10 times. No one is available to help and I feel as if I’m talking to a brick wall with customer service. 

I started a new variation for one of my listings. I unfortunately put into the bullet points the words “anti-fungal” and “hypo-allergenic” so it was then flagged as a pesticide. I am NOT trying to sell this as a pesticide and want to desperately remove these claims from my listing.

Because my listing is now inactive and flagged, I am unable to edit my own listing to resubmit it for approval. Every time I go to “edit listing” under manage inventory, I get this message: You need approval to list this ASIN.

This is my own brand with brand approval. Every time I message with Amazon they say they cannot help me because it must be managed by the restricted product sector. However that sector tells me (only available over email), that I need to edit the listing. But I physically CANNOT edit my own listing! This is so painful. How do I get this fixed??

I currently have 1500 units of this ASIN on a cargo ship from China with this SKU on the labeling hence I must fix this issue!

Thank you in advance for any insight.

Hi I start selling inventory in March and my first payment 5k still stuck in Level reserve never get any penny back.i have few A to z claims all r clear more then 3 months to it n health is now normal at 200 but never get penny back.

Amazon helpline is one of the worst helpline in world it should be called tension line it never helped . Kindly let me. Know what I do ,thanks

Hi,

I submitted a safe-t claim for a FBM return, which was not returned to me. The tracking information shows the item was returned to seller but in a different city and in a different state. We never received the return. The USPS tracking also shows the item was delivered to a different city and state from where I'm located. I opened a claim and was reimbursed for the return shipping but not for the item from the order. I replied to the claim asking about the refund for the item and was denied. I mentioned the item was returned to a different city and state and it was Amazon who issued the return label. They stated no reimbursement due for the order. This doesn't make sense. This is also the third time I've caught where returns are stating returned to seller but ended up in an entirely different city and state. I did not issue return labels for those either. I was reimbursed the cost of the item for those orders but not this one. The claim ID for this order is 12619-42985-8035539. Please help. Thanks.

Amazon fulfilled (FBA) shipped damaged product to the customer (the protection seal compromised). The customer wrote a review that he received damaged product, which violates the Amazon Community Guidelines under 'Product condition and damage' (https://www.amazon.com/gp/help/customer/display.html?nodeId=GLHXEX85MENUE4XF).

I've contacted Amazon community help, however they were not helpful.

@Seller_R6oYCnTB9O1Uy

@Seller_ovM5p622oIbGp

@Seller_Udi0JNbTrsmUV

@Seller_1KYLYkgAlu4xX

Hi Amazon Seller Support,

Hope you are doing well,

Please note we have been trying to explain Amazon, that we bought the ASIN from the brand itself.

The Brand does not have the system to take online orders, they only take orders via email, and process them via email, also they provide invoices via email.

My concern is if you are having issue to verify the supplier, please schedule our video verification meeting, in that we will show you all the conversation, of us with the brand.

For your information, the brand has told us, that they can not provide any letters of authorizations.

Though I am attaching the brand brand catalogues, pricelists which they sent me over.

I am also attaching email proofs, that show that are Authorized brand, they have the brand registry portal as well. Please go through each and every picture and proof attached closely. It's a request.

If you have any questions regarding that if we are buying from the brand or not you can directly contact them their information is given below as follows

Please see below case IDs for your convenience;

See cases reflect data regarding my call with Amazon Account Health Regarding the Status of my account, hopefully through this you can get my account. and all the information and documentation

16688376501, 16670791341, 16663750961 ,16631727911, 16601166271, 16573369271, 16557665521, 16546611361, 16538671341, 16538505761, 16525282631, 16501012611, 16487888661, 16488120531, 16482617531, 16482417341 16482501701, 16482086611, 16480646251, 16387978641.

Thanks & Regards

Compliance Team

Muxmco LLC