Open Returns Request Page NOT Loading
I have a return request from a customer and I need to send them instructions. However, for the last two days the page DOES NOT load. All I get is the Blacj AMAZON banner ribbon on the top of the page but nothing else.
I have tried multiple browsers as well as other computers and none will work for this page.
How am I supposed to communicate with my customers and manage my returns properly without this working????
If I cannot reach my customer and give them proper return instructions, it is likely the item will be returned damaged. That would be on AMAZON'S head.
12 replies
Seller_w6WoXNn5KvQcc
Same here, mine is not loading. Anyone find a solution?
Seller_tZJo8PvgHyd8X
Me too! the live chat was ZERO help! I used two different devices and 6 browsers on both PC and MAC! They told me it was my end! I told them I deleted all cookies and cache!!!! Open a live chat and tell them other people are complaining in forums! This problem started TODAY for me.
Seller_FLfWkx3Kj1Hlo
Us too, blank page. We were able to contact the customer through the email link that Amazon sent regarding the return request--assuming that actually gets through, though.
Seller_Tp2u6pyMaH0nE
Only posting this to report the same issue to try to escalate it. The Manage Returns tab hasn't been working for us for the past 2 days. Amazon please acknowledge.
Seller_z1WfOacbPEB95
post.im having the same issue. Have you fixed it yet?
Seller_zGoDlPZLneGhF
Same issue, it will load 1 out of every 25-30 attempts, what a mess.
KJ_Amazon
@Seller_xN8zmYAKKgoX2 @Seller_5HWPhkqmyqcqt @Seller_zGoDlPZLneGhF and all other sellers reporting this issue:
Thanks for reporting those issues with the Manage Returns page. I shared those reports with our partner team and they have been investigating.
Can you please check the Manage Returns page again and let me know if you are still seeing a blank screen today (Thursday) or if orders/returns are appearing as expected? Our tech team has been working on updates.
KJ_Amazon
Seller_OAEyjEX2efRci
same here, not loading. amazon refunds them without any obligation for them to return the product.
