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A customer has left me a negative 1 star review where he clearly writes the price and name of another store located in the USA comparing with the price of my product that he say is very expensive

in the Amazon review rules they indicate that it is not allowed to write a price and store name comparing the product that is being sold on Amazon

I have made the claim to the Amazon agents and they have not given me a solution, I have reported the review directly in the "report" button and after almost a month the review continues without being deleted.

ID CASE 16756567361

Judging by the forums, I seem to be experiencing a common issue.

I'm trying to reactivate my account and I'm not able to. The clicks keep sending me to an endless loop.

I tried adding a new credit card on the buying site, then choosing it on the seller side, but no luck.

Trying to get assistance from Amazon to fix this up. Thank you in advance!

Moderator – please help me understand this. We have been selling on Amazon for 17+ years and all of our orders are shipped FBA. All 200 ASINs are shipped to FBA with a minimum of 9 months shelf life and each date is on the product and in the online shipment fields when submitting to FBA. Again this week, Amazon is saying we shipped expired product to a customer (FBA actually shipped it) and they want us to explain how this happened. It’s obvious FBA doesn’t use a First In/First Out policy but how is seller expected to control inventory dates once it’s in the FBA system?

The ASIN in question has 153 units in FBA inventory – we shipped 216 units to FBA in October with an expiration date of 10/7/25. I have submitted 3 appeals and each rejected – just insane!

My account has been deactivated due to inactivity. I have been building the business, brand and getting approval. I have not yet sold on Amazon. It is asking me to re-verify all my info, which is no problem. However the email I received states there is a link to re-verify and that link does not exist. Every time I try to get support I am redirected to the home page that says my account is inactive!! So frustrating and useless!!

How can I re-verify all my info and get this show on the road?? Please help!

HAPPY NEW YEAR EVERYONE!

We sent our shipment to Amazon distribution on November 12, 2024, which included 500 units intended for six different fulfillment centers. However, as of January 2, 2025, only two fulfillment centers have received 12 units. We are still waiting for the rest of our product to arrive at the fulfillment centers. Can you offer any assistance with this issue? our SKU is

198715085686

What is heavens name is wrong with Amazon? We are the brand owner and manufacturer.

I have been trying to change some of our product titles slightly (more optimized), for weeks now. I submit the "upload file" as specified, both in partial update and full update modes. No change.

Yesterday I finally submit a case in order to change it, and they respond they can't change it with this?!?!

"On checking our resources, we see that the ASIN is linked to your brand. When an ASIN is linked to your brand, Amazon increases the strength of your contributions and can prevent changes to specific attributes after their initial entry. Due to this, you're unable to update changes to the listing.

We request you to delete the listing and wait for 24 hours and we request you to perform full update by choosing "Update" on "Update/Delete" column in the inventory file.

We at Seller Support are unable to override the brand contribution due to lower reconciliation score with locked product data. "

Note: I already did a "full update" weeks ago, and it didn't do anything. Amazon is telling me I have to DELETE my active product listing, losing sales and ranking for at least 24 hours, then RELIST it in order to change the title?

This is literally the dumbest system ever. First they have us trying to do everything with "flat file uploads," now uploading those files doesn't even fix or change anything, and we have to open support tickets, where they tell us to "delete the product."

I don't know what happened the last 6 months or so but it is no longer a safe place to sell freight on Amazon. From the fraudulent A-Z claims to Amazon not recognizing tracking numbers and telling customer's your order has been lost over and over, or to customers trying to cancel an order after it has shipped there are zero protections for sellers.

Example #1: Buyer purchases a freight order, customer receives freight order with a delivery receipt from the carrier that shows entire travel route, trailer # it was on, terminal it left from/arrived to, delivery with signature, time stamps, accessorials used, and then a bill for the carrier's service. Customer makes A-Z "I didn't get it" and amazon within 15 minutes refunds them. Documents are provided upon appeal and instantly denied, case closed money lost, shipping time headache zero customer service.

Example #2: Buyer purchases freight. Freight shipped same day. 2 days later sends a message requesting to cancel. We say it is already shipped and due to be delivered the next day. Carrier calls customer to which customer hangs up and just does not acknowledge the carrier trying to set up delivery. 2 days later he makes an A-Z to say package didn't arrive and instantly gets his money refunded. Luckily the carrier did not attempt the delivery but we lose out on 2 way shipping (hundreds of dollars) and the stress of the situation.

Example #3: At least 80% of phone numbers for customers do not work. As carriers began reaching out because they can't set up delivery times our shipments risk getting returned, accruing storage charges, or showing as late deliveries. Some carriers actually require the customer to allow them to deliver without a signature which is a risk on it's own but you must weigh your options. Get the item(s) delivered for the sake of assuming the customer is fine with them being dropped off without them being there and they are honest people, they didn't know they needed contact with carrier, or risk late delivery/storage charges/return from carrier. Flip side is customer could say they didn't get it because as we have learned to know that the signature on the POD does not mean anything to amazon anyways.

Example #4: "wrong item was shipped". Amazon does not require any proof that you did in fact send the correct item. They allow customers to say whatever they want at the expense of the sellers. Customer's can get returns approved and ship heavy items at the sellers expense because if we dare charge anything for shipping costs they cry to Amazon and Amazon just takes the rest of the money from the seller and gives it to the customer.

Example #5: "Replacements" In the last few months we have seen a few "replacement orders." As in an order will come in and it is a free replacement for the customer. How do we know why or the real this customer is getting a free replacement. It shows 0$ for the cost of the item and literally just says replacement. No contact from the customer to us, no pictures or information regarding why there is a replacement, best part is it still has the same ship by date and ODR impacts as a normal order.

The lack of a real customer service agent or anyone that will listen to anything a seller is saying is a thing of the past here on Amazon. The only time anything has ever been honestly addressed is when a forum has enough thumbs up and eye balls reading it to the point where they need to save face and publicly attempt to show they are making things right.

Lastly one more gripe is the reviews on some of our products. How can a product have 2 reviews with a 2.3 rating with no actual review written, no display of the person actually putting the review on there and when you try to click to see/read the reviews it says zero results found?

Hello, I have created a listing and have been the sole owner/seller for the past 6 months or so. Recently one of the variations became unavailable on the product page. Upon checking the parent asin and the listing details it gave me the 5886 error, stating that I can't add or edit another seller's Generic listing! I contacted the seller support and spent 10+ hours. They told me 4 different times that it was fixed and that I had to wait 24 hours. Of course, nothing happened, this morning I woke up and saw that now 10 out of 21 variations of this listing are giving the same error and became unavailable on the listing. I connect to the chat again and of course, they give me usually help page links with nonsense information and tell me I can't edit someone else Generic product. Meanwhile, it is my own product, I created every page, parent ASIN, and variation. I have been the only seller on it since it opened (I literally checked every day to see if someone else was selling it).

Please someone help or inform.

Dear Mr. Bezos,

I hope this message finds you well. As a small business owner, I am writing to share significant challenges I’ve encountered with Amazon FBA, which have jeopardized my ability to operate and grow my business on your platform.

I recently purchased inventory to launch my store. Following Amazon's instructions, I submitted all required details in the Seller Central system, including box dimensions, weight, and the number of units. The system approved the information, and I shipped two boxes using UPS, an Amazon FBA partner. One box was standard, and the other was an Amazon-reused box.

A week later, I received an email stating that one box had an "oversized issue," and my account was blocked until I acknowledged responsibility. Trusting the process, I accepted this, believing it would resolve the matter. However, when I checked my inventory later, I discovered that over 200 units—valued at approximately $7,000—were missing. These units were purchased for under $2,000, representing a significant financial loss.

When I reached out to Amazon, I was informed that the second box exceeded the weight limit—initially said to be 23 kg, later changed to 22.5 kg. This contradicts the fact that Amazon’s system had accepted the weight during submission, and UPS, as your official partner, had validated it. My request for an investigation was denied, and the case was closed without resolution.

To make matters worse, I was directed to a link stating that Amazon reserves the right to destroy items. As a small business owner, this is devastating. While the financial impact may be negligible for Amazon, it is overwhelming for me and threatens my business's survival.

Broader Concerns

In addition to the missing inventory, I’ve encountered several systemic issues on the platform:

Repetitive Verification Processes: I was required to verify my account three times, submitting identical documents, which caused unnecessary delays.

Platform Inefficiencies: The Seller Platform repeatedly requested duplicate information for items and shipments, creating confusion and errors.

Inconsistent Measurements: Parcels validated by UPS were later deemed oversized or overweight by Amazon, resulting in penalties.

Unfair Practices: While small sellers face these barriers, other sellers appear to list questionable or counterfeit items, including fake anti-COVID products, with fewer restrictions.

Request for Action

Investigate and compensate for my missing inventory.

Address the systemic errors that create barriers for small sellers.

Align Amazon's internal measurements and policies with those of UPS, its shipping partner, to avoid future inconsistencies.

I admire Amazon’s mission to empower entrepreneurs, but these practices have made it exceedingly difficult for small businesses like mine to succeed. I trust that, under your leadership, Amazon can address these challenges and restore confidence in the platform for sellers.

Thank you for your time and attention to this matter. I look forward to your response.

Sincerely,