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Dear Amazon Performance Team,

We respectfully disagree with the deactivation of our Amazon.ca seller account, and would like to provide clarification and supporting details regarding the situation.

First and foremost, we fully understand and comply with Amazon's Restricted Products Policy and Product Listing Rules. We have never engaged in any activity intended to bypass Amazon’s detection systems. The product referenced in your notice (ASIN: B0D92FCSN7) was not sold—it was only added to our catalog as a listing draft and has never been fulfilled or shipped.

We would like to clarify that:

Our company is fully registered and legally operating, with all required documentation.

We own and manage registered trademarks, and our brands are listed and approved under Amazon Brand Registry.

We have all supporting documentation for our products, including supplier invoices, product photos, ingredient panels, and relevant certifications, and are happy to share these upon request.

We respectfully request clarification on what specific documentation is required at this point to verify that we comply with Amazon’s policies and to rectify this misunderstanding. Please let us know if there are any additional steps we need to take to have our account reinstated.

We are a legitimate business and have no intention of violating any policy or regulation. We kindly ask that you reconsider the deactivation and allow us the opportunity to resolve the matter through the proper compliance process.

Thank you for your time and understanding.

We are looking forward to your guidance.

Sincerely.

@Seller_vtQxROP6UNr1O @Seller_WIFV02H2XUFgS @Seller_p6OFPTiQ65IG6 @Seller_VLOxBfLBgpoOh @Seller_7I1InA30aApWy @Seller_Udi0JNbTrsmUV @Seller_P63sAz32LmKPo @Seller_SBIjJooGeXSQ6

Hi there,

I have a problem that multiple other sellers have reported - units are missing from the shipment after being received by Amazon and being put in stock (in the infamous YHM1). Opened 4 cases to ask for refund - they are closed by support without any action or update. Although no, once I received an answer that it's my fault, I sent unexpected items (what does it mean??? they were scanned and received as correct products and were in stock!) and therefore there won't be reimbursement.

Shipment ID: FBA18RWYXGFL

Cases ID: 17088224031, 17117683931, 17432947941, 17203486321.

Number of items - 13 (3 ASINs). Purchase invoice is provided multiple times in support cases.

I raised an issue here on the forum 2 months ago, Christine has answered that there's a backlog and the team will look at my case eventually. Is that how they look - just close cases, or give ridiculous replies hoping we just give up fighting for our products?

Please assist me in the matter. Items were sent in January, 3 months passed already and no progress made.

@Seller_VLOxBfLBgpoOh @Seller_7I1InA30aApWy @Seller_WIFV02H2XUFgS

Subject: Assistance Needed with Incorrect Barcode Quantity

Dear Amazon Support,

I hope this message finds you well. I have mistakenly assigned the wrong quantity of barcodes to my products. I kindly request your assistance in resolving this issue. What steps can I take to correct this matter?

Thank you for your help.

Best regards,

HUSEYN

HOME.ACCESSORIES_1

Hi everyone,

We’re reaching out to see if a moderator can step in and help us get some clarity and direction.

Overnight, all our listings from the main, and only, brand we sell on Amazon were suddenly marked as inactive, with no warning, no clear reasoning, and no prior communication. We believe this kind of action is highly unprofessional, especially considering the impact it has on our business and customers.

We were asked to submit an invoice to reinstate our listings, which we did right away. Over the years, we’ve submitted dozens of invoices totaling hundreds of thousands of dollars for this brand. This time, however, the invoice was rejected with no clear explanation.

We contacted Seller Support, and they confirmed that our invoice should have been more than sufficient. Yet it was still rejected again.

We’re now stuck in a loop, and it's extremely frustrating. This situation is costing both Amazon and our business tens of thousands of dollars in potential sales, and we’re not being given a proper channel to resolve it.

If a moderator could step in and help guide us, or escalate this to a team that can actually review and understand the documentation we’ve provided, we would sincerely appreciate it.

Thank you in advance. We're just looking for a fair review and some clear communication

Case ID:17575260241

It used to be that as soon as A-to-z claim has been opened, you can add your "representation" to defend your claim. However, several month ago, it has changed. While waiting for buyer to respond, you are NOT able to add your "representation". Hence, you have to wait. Amazon did NOT give me a chance to defend my claim and decided on buyer's favour the NEXT day the claim was opened. The issue is that buyer returned item in poor condition and I had to withhold restocking fee which is consistent with Amazon's policy. I tried to appeal but denied. Once Amazon makes a decision, Amazon is guaranteed to deny your appeal regardless of how good your appeal is.

I am calling out to all Amazon authorities. First of all, my account was suspended on Amazon. It was doing dropshipping, but I was not aware that I was neglecting the annexes. That's why I apologize to all Amazon employees. The people I received training from scammed me. I didn't know either. I have the following questions for you. Now, it is strictly forbidden to buy from Amazon and sell on Amazon. I didn't know this. They taught us this and I did this. I was suspended. It suspended me. Can I sell on another marketplace by establishing my own brand on my account? Can you explain this in detail to me? Thank you Amazon.

I have seen hundreds of posts from other sellers on this topic already but I wanted to share my recent experience. I recently shipped a single item shipment to amazon FBA for fulfilment. The cost of the shipment alone was $50.12. This was an oversized shipment and to be expected as it retails for $339. As luck would have it amazon lost the parcel after it was delivered (as a single items) and they issued a reimbursement for $11.89, which works out to 3.5% of the retail cost. I of course submitted my invoice for the claim which showed a cost of $110. Yet their reimbursement was for only 11.89? Anyone had any success dealing with amazon in matters similar to this? This cost me nearly $200 in actual costs and amazon insults me with a reimbursement of 3.5%. This is more or less theft at this point and only serves to insult us. Talk about kicking you when you are down.

Hello,

I am being asked for a LOA from the beneficial owner approving the point of contact who is not a beneficial owner, as part of the business verification program being called out on my Account Health Page.

I have seen example letter for the Self Attestation document by Amazon support team, but where can I find a similar example Letter of Authorization for the purpose of this request (ie NOT for brand or license, rather for approval of point of contact on the account) also coming from the Amazon Support team?

Looking forward to your reply so I can format the document correctly.

Thanks!

Hello @Seller_vtQxROP6UNr1O @Seller_VLOxBfLBgpoOh @Seller_vW3l7M6oLYiHv @Seller_WIFV02H2XUFgS

@Seller_p6OFPTiQ65IG6 @Seller_VMI26wQFIExm4 @Seller_WIFV02H2XUFgS @Seller_CnfW62x6yxvJw @Seller_j9Bd91CW3ZVpr

For about 2 years, I have been doing business with the FBA model, purchasing products only from authorized sellers through Amazon. On August 20, 2024, I surprisingly received an e-mail stating that my account had been closed due to suspicion of selling inauthentic product. I think this is a misunderstanding. I have sent all the documents requested by Amazon to open my account under the "Reactivate Your Account" button since that date, but my account has not been activated. During this time, Amazon confiscated all my products and asked me for invoices for all my products. I sent my invoices and they thought I was right and released all my products.

In order to reactivate my account, I am ready to send all the information such as product invoice, bank statement, warehouse agreement, supply chain processes, images for my suspension mail, images showing that my list has been released, supplier information.

Please help me

BEST REGARDS / AYESA