Hi everyone,

We’re reaching out to see if a moderator can step in and help us get some clarity and direction.

Overnight, all our listings from the main, and only, brand we sell on Amazon were suddenly marked as inactive, with no warning, no clear reasoning, and no prior communication. We believe this kind of action is highly unprofessional, especially considering the impact it has on our business and customers.

We were asked to submit an invoice to reinstate our listings, which we did right away. Over the years, we’ve submitted dozens of invoices totaling hundreds of thousands of dollars for this brand. This time, however, the invoice was rejected with no clear explanation.

We contacted Seller Support, and they confirmed that our invoice should have been more than sufficient. Yet it was still rejected again.

We’re now stuck in a loop, and it's extremely frustrating. This situation is costing both Amazon and our business tens of thousands of dollars in potential sales, and we’re not being given a proper channel to resolve it.

If a moderator could step in and help guide us, or escalate this to a team that can actually review and understand the documentation we’ve provided, we would sincerely appreciate it.

Thank you in advance. We're just looking for a fair review and some clear communication

Case ID:17575260241