New reimbursement policy.

Countries

Read only
Australia
Belgium
Brazil
Canada
Egypt
France
Germany
India
Italy
Japan
Mexico
Netherlands
Poland
Saudi Arabia
Singapore
Spain
Sweden
Turkey
United Arab Emirates
United Kingdom
United States
Canada
imgSign in
Country changed
user profile
Seller_TIdt9QcekAoOb

New reimbursement policy.

I have seen hundreds of posts from other sellers on this topic already but I wanted to share my recent experience. I recently shipped a single item shipment to amazon FBA for fulfilment. The cost of the shipment alone was $50.12. This was an oversized shipment and to be expected as it retails for $339. As luck would have it amazon lost the parcel after it was delivered (as a single items) and they issued a reimbursement for $11.89, which works out to 3.5% of the retail cost. I of course submitted my invoice for the claim which showed a cost of $110. Yet their reimbursement was for only 11.89? Anyone had any success dealing with amazon in matters similar to this? This cost me nearly $200 in actual costs and amazon insults me with a reimbursement of 3.5%. This is more or less theft at this point and only serves to insult us. Talk about kicking you when you are down.

5 views
1 reply
Tags:Fulfillment, Fulfillment center, INR (item not received), Lost shipment
00
Reply
1 reply
user profile
Christine_Amazon

Hello @Seller_TIdt9QcekAoOb

Christine here from Amazon Forums.

I understand you are struggling with the reimbursement amount for the lost inventory.

You can always request a re-evaluation of the reimbursement.

If you have submitted your request already, please share the case ID with seller support so I can check on the next steps.

Christine.

00
Follow this discussion to be notified of new activity