New reimbursement policy.
I have seen hundreds of posts from other sellers on this topic already but I wanted to share my recent experience. I recently shipped a single item shipment to amazon FBA for fulfilment. The cost of the shipment alone was $50.12. This was an oversized shipment and to be expected as it retails for $339. As luck would have it amazon lost the parcel after it was delivered (as a single items) and they issued a reimbursement for $11.89, which works out to 3.5% of the retail cost. I of course submitted my invoice for the claim which showed a cost of $110. Yet their reimbursement was for only 11.89? Anyone had any success dealing with amazon in matters similar to this? This cost me nearly $200 in actual costs and amazon insults me with a reimbursement of 3.5%. This is more or less theft at this point and only serves to insult us. Talk about kicking you when you are down.
1 reply
Christine_Amazon
Hello @Seller_TIdt9QcekAoOb
Christine here from Amazon Forums.
I understand you are struggling with the reimbursement amount for the lost inventory.
You can always request a re-evaluation of the reimbursement.
If you have submitted your request already, please share the case ID with seller support so I can check on the next steps.
Christine.