Hi there,

I have a problem that multiple other sellers have reported - units are missing from the shipment after being received by Amazon and being put in stock (in the infamous YHM1). Opened 4 cases to ask for refund - they are closed by support without any action or update. Although no, once I received an answer that it's my fault, I sent unexpected items (what does it mean??? they were scanned and received as correct products and were in stock!) and therefore there won't be reimbursement.

Shipment ID: FBA18RWYXGFL

Cases ID: 17088224031, 17117683931, 17432947941, 17203486321.

Number of items - 13 (3 ASINs). Purchase invoice is provided multiple times in support cases.

I raised an issue here on the forum 2 months ago, Christine has answered that there's a backlog and the team will look at my case eventually. Is that how they look - just close cases, or give ridiculous replies hoping we just give up fighting for our products?

Please assist me in the matter. Items were sent in January, 3 months passed already and no progress made.

@Jurgen_Amazon @Daryl_Amazon @Christine_Amazon