I received the Compliance rejection below for my ASIN (ending in XDNG with case ID: 17356882091) regarding product and packaging issues. I previously submitted what Amazon policies have asked for.

But they still rejected my images for unknown reasons, any one can help, please?

@Seller_l7Jtck9jxnEA0

@Seller_pAPBCLhysbW5T

@Seller_OOVUXZLmb2UEH

@Seller_khUF6HPR2AHxu

@Seller_aEROSwwdnzGiU

@Seller_4GjtS9k0cnHHv

@Seller_JT2cdQLa0Oueg

@Seller_l3eCP9f1PtJXC

@Seller_GEZPMc4CeQfh6

Amazon’s policies require that products containing button or coin batteries sold in the Amazon store meet specified certification standards. To sell these products on Amazon, you must apply and submit the following:

• Images showing product model/item number, relevant safety information, compliance markings, hazard warnings, and all sides of the product packaging;

• Product images as evidence of compliance with the following:

i) Precautionary labeling statement requirements (Public Law 117-171)

ii) Reese’s Law Notice of Proposed Rulemaking (NPR) on labelling of consumer product button cell or coin batteries

Here are my packaging label and product images I submitted. What else could I be missing? Should I use ASIN instead of SKU for a model number on label?

Dear Amazon Team & Seller Community,

We need urgent clarification on Amazon’s policy regarding A-Z claims for packages stolen AFTER confirmed delivery. Here are the facts of our case:

Order Fulfillment:

Order ID: 113-3705312-7797828

Case ID : 17484914761

Shipped 3 packages via tracked carrier, delivered on time

Carrier confirmation shows packages were left at doorstep (per customer’s default instructions)

Customer Claim:

Buyer reported packages "not found" upon returning home (suspected theft)

We voluntarily offered replacement IF police report was provided

Buyer filed A-Z claim immediately after submitting report

Unfair Penalization:

Amazon granted full refund despite our:

✅ Valid Proof of Delivery

✅ Good-faith replacement offer

✅ Buyer’s admission of potential theft (not merchant error)

Order unfairly counted against ODR

Key Issues Requiring Resolution:

Policy Violation: Amazon’s A-Z Guarantee states sellers aren’t liable for theft after delivery (Condition #3). Why was this claim approved?

Double Loss: We’re penalized for:

Product cost (refunded without reimbursement)

Account health (ODR impact)

Dangerous Precedent: Holding sellers responsible for post-delivery theft:

Contradicts Amazon’s own policies

Encourages fraudulent "item not received" claims

Demanded Actions:

🔹 Reverse the ODR impact immediately

🔹 Reimburse the refund amount per Amazon’s theft protection policy

🔹 Clarify how sellers should handle verified porch piracy cases

This isn’t just about one order - it’s about protecting all sellers from being punished for criminal acts beyond our control. We await your prompt resolution.

Sincerely,

@Seller_FJwyF3iu5qxUY @Seller_1KYLYkgAlu4xX @Seller_s3amN64nZ4y9V @Seller_RsATYbG9XP0HP @Seller_ovM5p622oIbGp @Seller_RsATYbG9XP0HP @Seller_t9kvdr2yixQej @Seller_khUF6HPR2AHxu @Seller_nS0jcFQNDLG3e@Seller_khUF6HPR2AHxu @Seller_vtQxROP6UNr1O @Seller_l3eCP9f1PtJXC

Hello,

I received a product condition complaint about one of my products. We submitted appeal twice, but the issue remains unresolved. Here's Amazon's response.

============

We received your appeal, but we are unable to resolve your issues at this time. To resolve your issues, reply to this message after you have implemented all of the remedies outlined in your appeal.

What happens if I do not implement all of the remedies outlined in my appeal?

If you do not implement all of these remedies, your issues will remain unresolved.

=============

We have removed all units in the Amazon fulfillment centers and won't send them back to Amazon. At the same time, we have made new units according to the plan outlined in my appeal.

I mentioned in my appeal that the remedies had been implemented. So, I'm not sure what I need to do next.

Any advice would be greatly appreciated.

We create a Prime discount for ASIN, and when this Prime discount expires, we can create the next one. It will only start after 6 hours, and during this time, our selling price will display the original price, which will result in a loss of some purchases. I came up with a solution, which is to create another Prime discount relay 6 hours before the first Prime discount expires, so there will be no waiting time. However, we asked Amazon and they said this is not possible. I would like to hear everyone's suggestions!