I am new to FBM and I am wanting to know what my next steps should be when trying to file two different safe-t claims. I recently received two different return, one of them had several pieces missing and the other was a item I don't even sell. When I try to file a safe-t claim on both item I get the message "seller needs to be debited to be eligible to file a safe-t claim". Now, I understand that mean Amazon didn't auto refund the customer their money. My question is, what is my next step?? Do I just wait for the customer to file an A-Z claim and hope I win? I'm worried if I do that Amazon will side with the customer and say those items might have been lost in shipping then though the box was completely fine.

Any help with this would be greatly appreciated.

I need help with 3 safe T claims and 1 negative review removal:

I need an Mods help I have a Safe T Claim. Order ID: # 113-3290116-6150616 was denied.

SAFE-T claim ID 36223-43341-7117809

The buyer sent back and empty box I took a picture of the shipping label and the box with all it packing material packing slip but no products and submitted a claim the claim was denied

"We have denied your refund request for the order 113-3290116-6150616.

Reason: The issue that you reported is not covered by the SAFE-T policy."

Someone at that department doesn't know what they are doing. I have appealed the case and was hoping a Mod can escalate the case to get this issue resolved.

Also I have a second Safe T Claim Order # 112-0104552-9369057 was denied

SAFE-T claim ID 43353-86530-5296267

The buyer did not send the item back and I was reimbursed for the product. But I was not reimbursed for the additional upgraded shipping cost. The item comes with free shipping but he buyer chose UPS Next Day air service for $50. The buyer chose this option when checking out. The Safe T Claim keeps getting denied but this goes against the safe t claim policy.

Someone at that department doesn't know what they are doing. I have appealed the case and was hoping a Mod can escalate the case to get this issue resolved.

I just filed another Safe T Claim for Order # 112-1182038-4917030

SAFE-T claim ID 95951-98316-3633436

The buyer opened a return stating this item is defective and doesn't work and wants to get a refund and the shipping cost back. The buyer send back an envelope with a folded paper towel bot the item I shipped him which is a special pink cloth for cleaning pearls.

The buyer also left me a negative feedback as follows"How dare you charge $35.00 to ship a piece of cloth. You should be ashamed of yourselves. Besides the fact that your item doesnt rsquo;t even work."

This item comes with free shipping. The buyer select UPS 2nd air at an addition cost of $35. The buyer. opened a fraudulent return just to get refunded for the item and the $35 upgraded shipping fee. I got scammed

I have opened a case today and was hoping a Mod can escalate the case to get this issue resolved correctly where I get reimbursed for the item and shipping amount.

Also I asking if a moderator can escalate the negative feedback in this case to get it removed.

@Seller_pAPBCLhysbW5T @Seller_7e4TizkSOVtBf @Seller_OOVUXZLmb2UEH @Seller_d9q1Cuuva8Pjg @Seller_pB5cNkUhpDlVP @Seller_GEZPMc4CeQfh6 @Seller_4GjtS9k0cnHHv @Seller_R6oYCnTB9O1Uy @Seller_s3amN64nZ4y9V @Seller_t9kvdr2yixQej @Seller_SBIjJooGeXSQ6 @Seller_zukQNO61PzGck @Seller_khUF6HPR2AHxu @Seller_FJwyF3iu5qxUY @Seller_RSwABJNHpHnEZ @Seller_QYS7Alex1XIw4 @Seller_aEROSwwdnzGiU @Seller_l7Jtck9jxnEA0 @Seller_JT2cdQLa0Oueg @Seller_vtQxROP6UNr1O @Seller_Udi0JNbTrsmUV @Seller_RsATYbG9XP0HP @Seller_NGsbQYFacZKVL @Seller_F4AbbFj6ovBk3 @Seller_ovM5p622oIbGp @Seller_c2KLMXKhUYF3u @Seller_hme3Wbydd1ihr @Seller_q5VULSdzfEHW0

Everytime I file a safe-t claim, the claim is denied. They keep asking for photos of the label. I have sent them in 3 times and they are alwasy denied. What do I do?