Hi there, Fitness Bitsy.
Thanks for posting here in Seller Forums.
The Gift Receipt option is made available when the buyer selects the “this is a gift” option when making their purchase. This gift option will only become available by setting your gift options first. This will require:
- Set up and configure of Gift Options in your seller account.
- Modification and upload of your inventory files to enable Gift Options
Once you’ve enabled gift options, future orders placed by buyers will prompt for them to choose whether or not the order or items in the order are a gift. This will then allow for a gift receipt to be printed by you when fulfilling the order.
If you have a customer that is asking for a gift receipt for an order they’ve already place, updating of your settings will not enable the gift receipt option for that previously placed order. Since we do recommend including order documentation with the order as it appears in Seller Central, you may want to enable your gift option settings and then ask if the buyer would like to cancel their order and place a new one with the appropriate gift option. This will provide a more professional appearing gift receipt that’s sure to make a better impression as well.
You can read a bit more on this function and the process of enabling it at our [Manage Gift Options help page|https://sellercentral.amazon.com/gp/help/571].
I hope this information assists you, but please do feel free to respond with any additional questions you may have. I’ll be happy to help however I can.