Hi everyone,

I’m a new seller and could use some guidance from those with more experience dealing with brand ungating appeals.

I initially submitted an ungating request for a product category on Amazon, but it was denied due to an insufficient order quantity — I had submitted documentation showing a purchase of 96 units, which I later learned fell short of Amazon’s minimum threshold.

To address this, I updated the order increasing the quantity to 104 units, ensuring it clearly met the requirement. I then submitted an updated invoice reflecting the corrected quantity along with other supporting documentation (invoice and authorization letter from supplier) as part of my appeal submitted on March 28, 2025.

After not hearing anything back for several days, I contacted Amazon Seller Support to inquire about the status. They advised me to reply directly to the appeal with a follow-up message requesting an update, which I did yesterday (04/01).

So far, there’s still been no response, and I’m unsure if this delay is typical or if there’s anything else I should be doing to move things forward. I’d really appreciate hearing from anyone who’s been through a similar process:

- How long did your appeal review take after submitting corrected documents?

- Is there an additional way to escalate or check the status beyond replying to the appeal?

- Any tips on how to avoid further delays?

Thanks in advance for any insight or advice you’re willing to share—I really appreciate it!

We have a SAFE-T Claim that continues to be declined for 71846-05521-1756852 related to Order 114-7587351-9073803 and Case 17398317481. The customer claimed "Unable to Deliver," despite proof of delivery showing the correct address and a signature confirming receipt by the customer.

We have appealed four times and submitted all required documentation, yet the claim remains denied. This appears to be fraudulent, as the package was delivered on time and signed for upon receipt.

Amazon directed us to review the "Reimbursement for Seller-Fulfilled Network Prepaid Returns" policy.

After thoroughly reviewing the policy, we qualify for a reimbursement. The order was delivered with signature confirmation to the buyer’s address, and the tracking information confirms it was shipped on time, meeting the Maximum Estimated Delivery Date.

Since we've exhausted all possible steps with the SAFE-T claim, I'm unsure what else to do at this point, so I'm reaching out here.

I received the following violation and I do not have an authorization letter, I proceeded to delete the listing, how can I resolve the incident?

Thank you for joining the video call on 03/26/2025 . To complete your identity verification, you must share the following information: -- An authorization letter or licensing agreements or Invoices from the brand to prove that you are approved to sell merchandise for the following Brand Note: These documents must be authentic, unaltered and sent only in PDF, JPG, PNG or GIF format. ASIN : B0D4Z7RHJD , Quantity : 167 ; What happens if I do not send the requested information? If you don't provide this information within 3 business days, or if your verification isn't successful, we may not allow you to sell on Amazon.

What will you do? Will you be able to pay for these tariffs?

Will you limit your imports?

Will you increase your prices?

Will you go out of business as a 3rd party seller?