We have been sellers on Amazon for 10+ years and have had positive experiences for the most part. Recently, this has all changed due to Amazon's new draconian shipment loss policies. We have always followed Amazon guidelines and sent in the exact quantity from our manufacturers. Previously whenever Amazon had errors in the receipt of the shipment, we would provide the appropriate proof from the shipper and manufacturer and Amazon would either find the inventory or reimburse us accordingly.
Now it seems Amazon has decided they no longer care about small businesses and would prefer to take advantage than support them. They have created new policies with circular logic that mean they would never have to reimburse.
For shipment ID FBA18D2695MM they have declared "We are denying your reimbursement claim for this shipment because we did not receive all of the expected units, as required by the FBA inventory reimbursement policy. "
Amazon did not receive all expected units due to their receiving errors and therefore I need to file a claim but then therefore they get to deny it? Why would I be filing a reimbursement claim if Amazon had received all the expected units - this policy is inherently impossible to work with.
We have provided invoice, shipment, and manufacturer investigation documentation that proves Amazon received the units but they refuse to take their deserved responsibility.
What's worse is we then see Amazon selling the "NOT RECEIVED" products and competing against our own listings. If you're listening Amazon - I hope you'll do something to make this right...
For anyone else selling or considering selling on Amazon... be careful or you just might end up a small business like us with inventory losses large enough to take you out of business...
Pinned by community manager