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Our payment has been on hold for the last 7 to 8 months and we also received a reply on the old form app. When we reply to them, the reply is not going from there. I am attaching the screenshot of that here as well and you can see it. They are telling something on their own by creating a Case ID and nothing like that is happening. I am also giving the reply in detail from the old form. If any Amazon support person comes across this, please reply in a better way and solve this problem.

Thanks!

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Reply Amazon Member Old Conversations ( Screenshot Attached )

Dear Connor , @Seller_37l8i4vuvugjG

• Case ID : 15183142491 , The Case ID you have provided us, no such case ID is visible in our panel. If there is any such case, please share the screenshot or PDF with us.

• We will be able to talk to that company only when we get an email from their side or we have any information to contact them. We have never received any email from their side nor their address or anything from your side through which we can talk to them. Have we received any such email? Please give us the screenshot. What if there is something like that?

• Case ID : 15731026231 , In this case ID you are saying that the information you had asked for from us was not provided to you. First of all I want to tell you that that case ID was not related to this case. Our account was deactivated. Discussions were going on regarding it. We provided them the documents and after that our account was reinstated. You are confusing and mixing double issues. We have a payment issue, you are not discussing it. You confuse it in the end. This has been happening since the beginning.

• I am getting very upset working with you people and this is not only happening with me. I have read the conversations of all the customers and sellers in the forms. Many sellers are getting upset. You people do this at the time of payment and create this problem, whereas we have no problem with this. You can get an authorization letter or invoice of any product from us. We are an authorized dealer and an authorized supplier. We work in an authorized manner.

• Please resolve this issue as soon as possible and get it resolved. Our payment should be refunded to us. We are facing trouble for a long time without any delay. This issue has been going on for almost 7 to 8 months.

Best Regards, Twinkal Julka

Hi everyone,

I’m seeking advice on how to improve sales for my product. It has excellent quality and offers unique features compared to competitors, but despite running sponsored ads, sales are not meeting expectations. I’ve tried optimizing my listings and targeting the right audience, but I’m still struggling to gain traction.

Could anyone share insights or strategies that have worked for them in similar situations? Specifically:

How can I better highlight my product’s unique features to stand out?

Are there any proven tactics to improve conversion rates beyond sponsored ads?

How can I leverage customer feedback or reviews to boost credibility and sales?

Any advice or tips would be greatly appreciated! Thank you in advance

we received email about our account on temporary review. We're informed listings will be "deactivated". Funds will be "frozen". Until account is completed review. We're informed if we would like to appeal, we should go under Accounts health page and appeal.

We sent the requested information and got a denial email stating they need more information? I called account health and told I need to provide more orders to review but can't state a specific number of orders? We have over 7k orders in the last 30 days all done with amazon buy shipping services all our metrics are above standards can someone advise? @Roxy_Amazon @Jameson_Amazon @Atlas_Amazon @Emet_Amazon @Cade_Amazon

@Seller_8hQgfj6OVZYse @Seller_OOVUXZLmb2UEH @Seller_q5VULSdzfEHW0 @Seller_khUF6HPR2AHxu @Seller_RsATYbG9XP0HP @Seller_guPeMXBrBxqyU @Seller_RSwABJNHpHnEZ @Seller_zukQNO61PzGck @Seller_YeWcEeTwlVO93 @Seller_GEZPMc4CeQfh6 @Seller_1KYLYkgAlu4xX

Hi

Amazon removed my two existing listings after the title update due to not complying with the policies. The appeal I made was accepted and it was reported that the process for my listings to be reactivated has begun.

However, I receive the following response to the lawsuit I filed for the same products: We reviewed the products and determined that they did not meet our criteria. So who should I trust? How can 2 opposing responses be given to a lawsuit? Can an admin please intervene in the lawsuit? Can they manually review the listings?

CASE ID 17117353731

CASE ID 17117839011

Hello Sellers

I need urgent advice regarding my Amazon seller account. I initially opened my account as an individual seller while residing in Oman, so my business location and residential address were set to Oman. Later, when Amazon required identity verification, I provided my documents, but during the process, I updated my business type to a privately owned business. Since my business is a US-based LLC. but the business location remained locked as Oman, and Amazon does not allow business country changes after registration.

Now, Amazon is requesting a business license from Oman, which I do not have because my business is registered in the USA. I contacted support multiple times, but they confirmed that the business location cannot be changed.

My Questions:

1. If I permanently close this seller account, will I be allowed to open a new seller account using the same name, passport, bank statement, and US business details (EIN, business address, etc.)?

2. Do I need to wait for a specific period after closing my account before registering a new one?

3. Are there any important steps I should take before closing the account to avoid any issues when creating a new one?

I want to ensure I follow Amazon’s policies correctly before making any decision. If anyone has experienced a similar situation or has insights, please share your advice.

Thanks in advance!

AtoZ claim after SSA AND AHT and we bought "AMAZON BUY SHIPPING" Buyer was not available for UPS delivery and UPS held item at local access point. Buyer then called UPS to refuse delivery saying he "cancelled" item. Buyer did not cancel item prior to shipping, buyer tried to cancel item after it was held at UPS access point.

Unfortunately we see a trend in buyers trying to get free items by saying item was not delivered so we now request signature delivery for high price items.

Who is responsible for the shipping costs for this transaction when buyer refused delivery or refused to pick up the item.

@Seller_RsATYbG9XP0HP @Seller_zukQNO61PzGck @Seller_ovM5p622oIbGp @Seller_1KYLYkgAlu4xX @Seller_Udi0JNbTrsmUV @Seller_F4AbbFj6ovBk3 @Seller_RSwABJNHpHnEZ @Seller_nS0jcFQNDLG3e @Seller_l3eCP9f1PtJXC @Seller_4GjtS9k0cnHHv @Seller_FJwyF3iu5qxUY @Seller_s3amN64nZ4y9V @Seller_guPeMXBrBxqyU @Seller_YeWcEeTwlVO93 @Seller_aEROSwwdnzGiU @Seller_OOVUXZLmb2UEH @Seller_q5VULSdzfEHW0 @Seller_khUF6HPR2AHxu @Seller_RTAKHeZqlPLvF @Seller_GEZPMc4CeQfh6

Someone hacked our account, changed the bank and stole 1.1 Million from us.

WE CANT GET AHOLD OF ANYONE!!! Does anyone have an internal contact so we can try to trace this bank account? We have all the info except for the Actual bank name and only the last 3 digits of the account. Does anyone have any ideas???? The bank appears to be in my business name

Thank you!

Customer ordered a pair of shoes on December 15 and initiated a return process on December 23. However, the item wasn’t shipped back to me until January 23, an entire month after the return was started. When I received the item on January 28, it was heavily used and clearly violated Amazon’s return policy. On the same day, the customer requested a refund. I informed her that her actions violated Amazon’s policy and consequently denied her refund request. I then reported her for abusing the return policy.Subsequently, she opened an A-Z Claim alleging that the item was different from what she ordered. I provided Amazon with a detailed explanation of the situation, but my response was rejected. As a result, Amazon granted her a full refund, which negatively impacted my seller defect metrics.

Is there anyone from Amazon who can help me address this injustice?

I recently received a 1-star review. This customer complains about the price and in the review admits he wasn't the one to purchase it. It's only sold on Amazon so he couldn't have purchased it anywhere else either. If he wasn't the buyer, he shouldn't be able to leave that review complaining about the cost. Also, in reviewing his profile, he has left 18 reviews, 17 of which are 1-star reviews. From what I've read, this is actual abuse of the ratings system. He is obviously looking to damage sellers and get free product. Also, since he wasn't the buyer I can't even reach out to him through the review system.

I tried to report his profile but the link doesn't seem to do anything. That's why I'm reaching out here because I believe he is truly a scammer who is looking only to harm sellers and get free stuff. Only leaving 1-star reviews is not normal. I'd love for someone to look into his profile and my review to hopefully get at least the review removed and potentially have his profile shut down because it clearly seems like he will only leave negative reviews which is unfair to both sellers and buyers.

Thank you for looking into this.