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My account was suspended for possible counterfeiting.

When I received the letter, it indicated an ASIN that they had discovered through an audit of my account and I had to prove that the product was authentic. When I investigated, I found that it was a NIKE sock left over from a 2021 purchase at Shoes Canival registered by FBM.

I identify the invoice, the stocking, the statement of the card that I used to pay the purchase, I identify the purchase, I highlight all the important data that proves that the purchase was indeed made in this store; everything matches, but the person who receives the information does not accept what I sent, they ask me to send an invoice that does not exceed 365 days and it is rude what they ask because if I bought it in 2021 and there is proof that I bought it in 2021 because the account is still suspended because they want an updated invoice.

The abuses committed by the platform with us sellers are unacceptable. We are a company of seniors who decided to develop this business to not be a burden of the state and they have destroyed our source of income with their lack of empathy and common sense. We have been selling on the platform since 2019 with a clean track record, complying with all policies, everything is in order, but when they make a decision with our business they do not evaluate any of this.

I feel very helpless in this situation, I have been sending information for more than two months and I always get the same answer. It is an absolute abuse and I feel that my hands are tied, the people in charge of this type of situation cannot be human, because if they were, what is happening is alarming. The ease with which they destroy a business and people's lives, no matter what happens on the other side.

"call me" does not work on suspended accounts. Which amazon policy is this?

As a seller, which amazon policy is this in? Can you send the link?

What is your opinion about the subject in the image?

My account is abnormal, but there are still many goods that are reserved for storage and cannot be disposed of. I need to close the store. How can I handle this? Please reply as soon as possible. Thank you!

Hi Amazon Seller Support,

Hope you are doing well,

Please note we have been trying to explain Amazon, that we bought the ASIN from the brand itself.

The Brand does not have the system to take online orders, they only take orders via email, and process them via email, also they provide invoices via email.

My concern is if you are having issue to verify the supplier, please schedule our video verification meeting, in that we will show you all the conversation, of us with the brand.

For your information, the brand has told us, that they can not provide any letters of authorizations.

Though I am attaching the brand brand catalogues, pricelists which they sent me over.

I am also attaching email proofs, that show that are Authorized brand, they have the brand registry portal as well. Please go through each and every picture and proof attached closely. It's a request.

If you have any questions regarding that if we are buying from the brand or not you can directly contact them their information is given below as follows

Please see below case IDs for your convenience;

See cases reflect data regarding my call with Amazon Account Health Regarding the Status of my account, hopefully through this you can get my account. and all the information and documentation

16688376501, 16670791341, 16663750961 ,16631727911, 16601166271, 16573369271, 16557665521, 16546611361, 16538671341, 16538505761, 16525282631, 16501012611, 16487888661, 16488120531, 16482617531, 16482417341 16482501701, 16482086611, 16480646251, 16387978641.

Thanks & Regards

Compliance Team

Muxmco LLC

We can see on some of our listings that for some sellers on that listing, Amazon offers a "Discount provided by Amazon".

If we set our price for that item in a certain span, we can also get that discount.

Is there a way to find out which of our listings are affected bye this, and in what price span Amazon offers these discounts?

Feel like we can't breath. What can we do?! They stole settlement funds and applied to a loan balance almost 2 years in advance paying in full. Over $100K stolen - applied all of our proceeds 2 years in advance! We are a small US company. Is it correct we can't take this to court and the only option is the biased arbitration system where inside arbitrators side with big companies? Is this happening to others??!

Dear Amazon Team,

I really frustrated from Amazon support, they even don't help guide to solve the issue.

Falak Accessories is my old account, which I created on 30 November 2023 during my learning session and did not used it nor created a single listing on it, and NovaNest Variety Store is my main account created in 2024 on LLC details and it is verified, recently I have received an email from amazon that your main account is deactivated due to linkage with old account please reinstate you old account first first then you can reinstate your main account, after that I came to falak accessories which is my old account and opened many cases with support and also provided utility bills, bank statement and others aligned with amazon requirements but amazon is not reactivating my old account with saying (no enough information to reactivate your account) or (We completed our evaluation of your submission. We do not have enough information to remove the violation at this time.) kindly please check attached screen shots and provide me a proper solution.

On October 19, 2024, I received an email from Amazon stating that my account was deactivated. The reason given was: "You have been found to be related to an account beginning with Savegram." I called customer service, and they informed me that I have an Amazon seller account on the Japan marketplace. I opened the Japan marketplace account at the same time as my US Amazon seller account, but due to language barriers and other requirements, I didn't list any items or make any sales on the Japan marketplace. This was about three years ago. During this time, I have been processing orders on the US and Canadian marketplaces without any issues. My account was in good standing with no violations. An Amazon customer service representative told me that to reactivate my US Amazon seller account, I must first reactivate my Japan Amazon seller account. To do that, I need to submit documents such as a bill with my address on it, my ID, and a business license. On October 22, 2024, I uploaded my bank statement, energy bill, and business certificate. However, on October 25, 2024, my documents were rejected due to insufficient evidence.I called US customer service, and they advised me to appeal the decision by uploading more information. On October 26, 2024, I submitted my driver's license, bank statement, water bill, and company tax ID. This appeal was also rejected without any notification from the Japan marketplace; the status simply changed to "Our evaluation is complete," but my account remained deactivated. I called US customer service again, and this time they suggested that perhaps I should provide less information. I then submitted another bank statement and my tax ID. Unfortunately, this appeal was also rejected. I called US customer service again, and they escalated the case for review, informing me that it might take up to seven days for a review. This was on October 31, 2024. and I still have not received any responses from Amazon, and my account remains deactivated on the US, Canada, and Japan marketplaces.

At 11/21/2024 I opened another case with Amazon Customer Service in Japan, Case ID # 2909470363 , provided yet another fresh, dated 11/2024 utility bill with my name and address on it and received follow respone from Amazon Japan: "Upon review your account history, unfortunately that we cannot reinstate your account with the documents you submitted. The exact reason is not disclosed to Account Health SupportI need some advice on what to do to reactivate my account."

I have spent a lot of time on the phone with Customer Service and feel that the Amazon customer service representatives lack the knowledge to resolve this situation. I hope to find some good advice here.

PLEASE HELP @Emet_Amazon@ Atlas_Amazon

amazon deactivated my account even I sent proof the still denied me and the decided to keep all my money not only me most of people's have this problem