We received an email from Amazon stating "We discovered that you threatened a customer. This is against our Selling Policies and Seller Code of Conduct." However, this accusation is entirely false. The message in question was a professional communication regarding a refunded item that the customer failed to return.

We have submitted multiple appeals to this claim. Amazon’s automated systems appear to be designed to dismiss appeals without proper human review. This creates an environment where third-party sellers are unfairly penalized, and their businesses are put at risk. In our case, the false accusation of threatening a customer could lead to account deactivation, which would be devastating for our business.

Please conduct a proper human review of our appeal and the correspondence in question, and remove the false warning from our account.

Order ID: 114-8790201-3057013

@Rose_Amazon @KJ_Amazon @Danny_Amazon @Sandy_Amazon @Tiff_Amazon @Blake_Amazon @Roberto_Amazon @Quincy_Amazon @Emet_Amazon @Bryce_Amazon