I have a buyer that has placed 4 different orders for the same product. This is a product that has customizable options to include size and color. The buyer placed the first two orders, received those orders, cancelled and received a refund, and proceeded to place a new order. Unfortunately, this particular product is not returnable per amazon for whatever reason, most likely due to it's size. Therefore, this buyer is receiving products that they get to keep and receiving refunds on those orders. Now, the issue I am seeing with these orders is that the buyer is receiving refund for various reasons on each order such as package damaged during transit etc. The problem is, when the buyer places the follow up order, they are selecting a different size option. So 4 orders and 4 different sizes now. The 4h order has not been made or shipped but there is certainly concern of fraud happening here. I have filed 4 different safe-t claims for each of the orders with these claims being denied over and over despite multiple appeals. Just filed latest appeal this morning on all 4 claims. I have opened up support cases regarding this issue as well and I am just told to file safe-t claims or I have been told to file a policy violation. I have now filed two policy violations regarding these matters and both times, the violations are rejected. The first rejection was returned stating that I was not using the correct channel to report a FBA return or refund, even though this was not even is regards to an FBA order. My products are FBM. I never even stated in the violation report anything about what was said in the rejection. The second rejection came back as no violation found. Support has recommended again to file a policy violation and laid out the details on how to do so. After reading through their recommendation on how to file this, I realized that these violation claims are not going against a buyer, they are basically being filed by me, against me. The initial claim asks for an order number and then tells me that order is not associated with my account and then asks for the ASIN. So, long story even longer, the policy violation claims do not seem to be the correct avenue to take to come to a resolution for these fraudulent refunds/cancellations by the buyer. I am at a loss of how to come to a resolution on these issues. All help I get from Amazon Support seems to be just generic responses and resolutions for generic topics that I typically receive on every other claim and support ticket that I open. Short of filing a small claims case against the buyer in their local court, I am not sure what more to do here. I am already going to have to cancel their most previous order and receive a violation point against my account for the seller cancellation. Any help would be appreciated!

I am trying to use the "Listing not buyable" form to submit information about my suppressed products. I don't see a "submit" button on this form. Every time I fill out the form and upload the requested documents, I try to submit the form, but there is no submit button. The only thing I can see is a "Create a case" link. When I click on that the form duplicates the section of the form requesting a description and document upload. I have tried this on both Firefox and Safari with the same results. Thanks in advance.

Hi dear fellows, ibhave an issue with my all listings size chart is missing in my all listings i have clothing stuff to sale i have updated size chart many times even i hve discussed with amazon chat support but still i am in trouble

After submitting documents to renew our small business certification for the new year(been doing this for several years), Amazon has suspended our small business certification for some reason. After creating a case, I was told "Our review find that your account is not linked to the brand’s registration as a brand owner in Brand Registry." We don't own a brand have not registered a brand. I can't seem to get an explanation as to what's going on. This has not happened the last several times we have submitted updated documents for renewal, so what has changed this year?

Can I get a @Seller_nUXRIxpv1gT6F to look into this or provide more details? Thank you @Seller_37l8i4vuvugjG @Seller_pAPBCLhysbW5T@Seller_SBIjJooGeXSQ6

CASE 17402003721