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Hello All,

My brand registration was rejected. I have no idea why. I received an email with 6 possible reasons. Can someone look into this and give me some guidance please. Thanks

@Seller_PIHyltK09pbl3

@Seller_guPeMXBrBxqyU

@Seller_zukQNO61PzGck

@Seller_GEZPMc4CeQfh6

After submitting documents to renew our small business certification for the new year(been doing this for several years), Amazon has suspended our small business certification for some reason. After creating a case, I was told "Our review find that your account is not linked to the brand’s registration as a brand owner in Brand Registry." We don't own a brand have not registered a brand. I can't seem to get an explanation as to what's going on. This has not happened the last several times we have submitted updated documents for renewal, so what has changed this year?

Can I get a @Seller_nUXRIxpv1gT6F to look into this or provide more details? Thank you @Seller_37l8i4vuvugjG @Seller_pAPBCLhysbW5T@Seller_SBIjJooGeXSQ6

CASE 17402003721

Hi Everyone,

I'm dealing with an unfortunate situation and hoping to find a pathway to resolve this issue.

A customer recently purchased a pair of shoes through FBA (Order #112-0953514-2611412) and left the following feedback on my seller profile:

"Completly FAKE SHOES!!!! Very dissapointing will return !!"

The customer reported the item as inauthentic, triggering an Amazon investigation. I provided documentation proving authenticity, and on March 12, 2025, Amazon confirmed: "We reviewed the information you provided and decided that you may continue to offer these items on Amazon."

Despite this confirmation, I can't get the feedback removed. The Feedback Manager tool doesn't work for this case, and Seller Support just redirects me back to the tool. I also don't have the ability to post a public response due to mistakenly deleting my original response thinking I'd be able to post an improved version.

This feedback should be removed because it's a product review (not seller feedback), contains objectively false information Amazon has already disproven, and is unfairly damaging my metrics.

I'm hoping that someone here knows of a potential pathway I can take to get this feedback removed. Having this provably false feedback on the first page of my seller profile will unjustly damage my business and mislead potential customers. Amazon has already confirmed the authenticity of these shoes after reviewing my documentation, yet I'm still stuck with this harmful feedback. Any guidance on the proper pathway to get this resolved would be immensely appreciated.

Thank you for your help.

Amazon has a policy that makes it clear that if a delayed inbound shipment that Amazon is responsible for (ex: AGL) leads to a low-inventory fee, it will be automatically reimbursed.

However, my investigation shows some situations where it was not reimbursed.

I ask support to investigate this, but they clearly don't have any procedures in place to handle this type of reimbursement claim. I'll first get told that non-partner shipments aren't covered by the policy (but the policy is quite clear that Amazon-managed services are included). Then I'll get told that claims have to be within 90 days. I'll ask for a link to any such statement and I hear crickets.

Attempts to escalate the support case for proper investigation fail go nowhere.

Anyone else seen this?

Support case: 17298006481 – Any chance of getting a proper set of eyes on this?

Thanks.

I need help

I have been in an argument with Amazon regarding an incorrect Placement Fee of a shipping that arrived on December 21th 2024.

The shipping was only 1000 units of a product size 16.77" x 16.26" x 3.31" and weight 2.29 pounds each

When I created the shipping it was showing $1000.00 for one location placement fee. I agreed.

This month when I looked our account, I saw that they charged us $2700.00 (Two Thousand Seven Hundred Dollars) for 1000 units of a 16.77" x 16.26" x 3.31" and weight 2.29 pounds product. Completely absurd

First they replied:

"Hello from Amazon Selling Partner Support,

This is Ram, I’m Live Channel Specialist and I'm following up on your concern regarding the shipment : FBA18L4Q6ZM3 charges.

I have reviewed the shipment charges & the fee charged was correct as per the weight & fee structure. If you check the help page on fee it was large standard & as per the weight you can see the below calculation.

Unit weight : 2.290 lb Fees is ( $0.27 to $0.49 ) x 1000 units = $2700

charges : https://sellercentral.amazon.com/payments/event/details?financialEventId=OrYe-L_NcR25KR3-ZDjtS2hcZ_Y4SJ5ifjN4mwuMXxg"

What sounds like they do not have a calculator because the reply could not be more absurd

Than after so many back and fourth, now they changed, now they are saying that the Placement Fee is charged by weight in 2025 and they sent me this:

"My name is Karen and I am a Live Channel Specialist and I will be taking care of your case today. I'm contacting you to follow up on the inbound placement fee of shipment ID FBA18L4Q6ZM3.

I have requested the review of the inbound placement fee and the team has indicated the following:

"Seller has been charged as per estimated fees at the shipment creation view.

To calculate dimensional weight, multiply the item’s latest dimensions length, width, and height (inches), then divide it by 139 and round it up to nearest lb./oz.

Seller was originally charged a total of [2700] USD for Placement Service fees for shipment [FBA18L4Q6ZM3]. After investigation, based on product size tier, actual inbound region and number of complaint shipments, the fee has not changed. The placement fee total for this shipment, based off the investigation, is [2700.58] USD."

Unfortunately, this has been appealed multiple times, still the same results came through. "

I AM OUT OF WORDS...HOW A COMPANY LIKE AMAZON CAN NOT GET THIS RIGHT? THATS ABSURD. AT THIS POINT WE ARE SEDING A LEGAL LETTER.

ANYONE HAVE THE Legal Department contact Please????

How exactly do I generate a report that tells me what Amazon collected for my home state only? Then, how to I find the total? I tried generating a report and did an auto sum, but it doesn't seem right to me. Thanks

Hi all!

Had a customer place an order. We have AHT and SSA enabled. We bought the shipping through Amazon, USPS Priority Mail. However, when purchased the label was given the "late delivery risk" by Amazon even though it should not have been. We only have USPS Priority enabled in our shipping options and the label was bought same day. Yet, it was still given the "late delivery risk" label, and we went ahead and purchased it. The package was supposed to be shipped on the 1st of March and received by the 5th of March. We shipped it on the 1st, yet it wasn't received until the 15th of March. Beside the point, but this is ridiculous and what is going on with the Post Office?? So many delayed packages. Anyway, if the customer files an A to Z claim for being so late, will Amazon not cover it because of the "late delivery risk" label? Even though it should not have had that label to begin with?

Thanks in advance!!

My account has been deactivated. I have been trying for almost 3 months now to get it reactivated. They are showing my store name with a different spelling and are saying that it is a multi-account violation. Their response to my request to reactivate keeps saying we do not have enough information to reactivate your account at this time. I have documentation that I need to send to them, but there is no APPEAL button nor any way for me to submit the documentation that they are asking for. All help I have searched says to hit the "appeal" button on my dashboard, but there are "No Policy Violations" listed so there is no appeal button to hit. What do I do?

I've been selling on Amazon for 10 years, and I've never seen anything like this before. There are 78 suspicious orders—each placed at a rate of 6 orders per minute.

• All orders are from business customers, and each contains only one unit.

• The best-performing ASIN was targeted.

• Every order is placed from a different account and shipped to a different address.

• However, in the address field of all orders, the following text appears: "nullPO67d..."

I contacted Amazon Support, and they are directing me to the Competitor Seller Attack Unit. But here's the catch—they're asking me to provide the name of the competitor.

Are they serious? How am I supposed to know who is behind this? Isn't that their job to investigate?

Has anyone dealt with this before? Any advice?