I need help

I have been in an argument with Amazon regarding an incorrect Placement Fee of a shipping that arrived on December 21th 2024.

The shipping was only 1000 units of a product size 16.77" x 16.26" x 3.31" and weight 2.29 pounds each

When I created the shipping it was showing $1000.00 for one location placement fee. I agreed.

This month when I looked our account, I saw that they charged us $2700.00 (Two Thousand Seven Hundred Dollars) for 1000 units of a 16.77" x 16.26" x 3.31" and weight 2.29 pounds product. Completely absurd

First they replied:

"Hello from Amazon Selling Partner Support,

This is Ram, I’m Live Channel Specialist and I'm following up on your concern regarding the shipment : XXXXXXXXXXX charges.

I have reviewed the shipment charges & the fee charged was correct as per the weight & fee structure. If you check the help page on fee it was large standard & as per the weight you can see the below calculation.

Unit weight : 2.290 lb Fees is ( $0.27 to $0.49 ) x 1000 units = $2700

charges : https://sellercentral.amazon.com/payments/event/details?financialEventId=OrYe-L_NcR25KR3-ZDjtS2hcZ_Y4SJ5ifjN4mwuMXxg"

What sounds like they do not have a calculator because the reply could not be more absurd

Than after so many back and fourth, now they changed, now they are saying that the Placement Fee is charged by weight in 2025 and they sent me this:

"My name is Karen and I am a Live Channel Specialist and I will be taking care of your case today. I'm contacting you to follow up on the inbound placement fee of shipment ID XXXXXXXXXXX.

I have requested the review of the inbound placement fee and the team has indicated the following:

"Seller has been charged as per estimated fees at the shipment creation view.

To calculate dimensional weight, multiply the item’s latest dimensions length, width, and height (inches), then divide it by 139 and round it up to nearest lb./oz.

Seller was originally charged a total of [2700] USD for Placement Service fees for shipment [XXXXXXXXXXXX]. After investigation, based on product size tier, actual inbound region and number of complaint shipments, the fee has not changed. The placement fee total for this shipment, based off the investigation, is [2700.58] USD."

Unfortunately, this has been appealed multiple times, still the same results came through. "

I AM OUT OF WORDS...HOW A COMPANY LIKE AMAZON CAN NOT GET THIS RIGHT? THATS ABSURD.

The FBA Placement Fee Schedule is clear that the calculation is done PER UNIT, not weight.

https://sellercentral.amazon.com/help/hub/reference/GC3Q44PBK8BXQW3Z?mons_sel_mkid=amzn1.mp.o.ATVPDKIKX0DER&mons_sel_mcid=amzn1.merchant.o.A1V7SKX2PO8M4R&mons_sel_persist=true

AT THIS POINT WE ARE SEDING A LEGAL LETTER.

I am super tired of this ignorance, but I don't want nobody to be in my situation, procedures have to be fixed so the situation will not happen again. Thats not about money anymore, thats about principles and respect to the sellers

ANYONE HAVE THE Legal Department contact Please????