I can’t be the only one facing increasingly difficult and unreasonable reimbursement claims for inventory lost in the FBA warehouses. It has been bad for a long time, but lately it’s getting to a point where I feel like I’m being deliberately trolled by customer support.

Here is just one example. I opened a reimbursement request for inventory lost while receiving (that’s another thing – the amount of lost inventory this season has been insane). Anyway, after 33 days I got a reply back stating that I am not eligible for reimbursement because my invoice-date is after the ship-date. But, its not....

I pointed this out to them, and they responded the following day with the exact same auto-generated reply.

Is this even legal? I understand that in recent years Amazon - no different from any other corporation - has relegated the bulk of its back-end operations to overseas call centers and AI, but it’s now getting to a point where I can’t even fathom how this platform could continue to function long-term with this level of incompetence and disregard.

Checking in to see if anyone knows when the reimbursement will be processed for our low inventory fees from last months test period? Is it going to be a direct reimbursement back into our available balance? Thanks!

I have been charged a low inventory fee despite having inventory for that SKU in receiving status for many weeks. Those units have never been received. I have opened a case and hopefully, Amazon will reimburse the lost units. This was an AWD to FBA shipment.

I remember when the low inventory fee was introduced, it was promised that it would not be imposed if the low inventory was due to an error made by Amazon. This is clearly such a case. So my question is, how do I request Amazon to reimburse the low inventory fees I have been charged erroneously?