I received the initial email from Amazon February 8th 2024

I have submitted numerous appeals, and even a re verification call but the person at amazon that I did that verification call with was questioning my ownership and operation of my business based mostly on the fact that my business registered address is a virtual address.

I have submitted documentation proving my supply chain on the asin in question, from Essendant. As well as documentation for all other asins in my store. ( a few were arbitrage from walmart, maybe 4 asins arbitraged.)

I am now stuck in a loop of submitting appeals over and over again and them being denied and I am losing my business. I am requesting Amazon’s help here to please help me resolve this issue. I have reviewed Amazon’s policy, and I am not quite sure what I have done wrong to be permanently banned unless they wanted me to have direct proof from the brand owner.

Amazon, please help me with this. I am determined to do whatever is needed in order to resolve this issue, and prevent it from ever happening again.

Original / Initial ASIN in question from Amazon: B07BYNSWS9

Original email below:

Hello,

Your Amazon Seller account was deactivated under Section 3 of the Amazon Services Business Solutions Agreement and the Unsuitable Inventory Investigations Policy. During this time, you may be unable to create removal orders for your inventory present in Amazon Fulfillment Centers, and funds will not be transferred to you but will stay in your account while we work with you to address this issue in accordance with our Funds Withholding Policy:

https://sellercentral.amazon.com/gp/help/external/help.html?itemID=9RA9LYBJ3QP27M6

For more information, go to "Amazon Services Business Solutions Agreement"

https://sellercentral.amazon.com/help/hub/reference/external/G1791

For more information, go to "Unsuitable inventory investigations policy"

https://sellercentral.amazon.com/gp/help/H4YYXNDRW9BSZEN

Why is this happening?

We have taken these measures because we believe that your account is offering items that are unsuitable and may have been used to engage in deceptive or illegal activity that harms our customers, other selling partners, and our store.

How do I reactivate my account?

To reactivate your account, send the following documentation issued within the last 365 days:

-- Supply chain documentation, such as invoices or receipts, for the inventory that you have listed on your account. This is required to verify the ownership of the products listed on the Amazon store. The documentation must include the following information:

--> Supplier information such as name, phone number, address, or website, and item descriptions

--> Item quantities. Pricing information may be removed, but the rest of the document must be visible.

Note: You may highlight or circle the ASINs under review for easier review. Highlighting ASINs or removing the pricing information is not considered an alteration of the document.

-- Import or export documents when applicable, bills of lading, commercial invoices, and packing lists

-- Authorization letter from the brand owner or brand letters that authorize you to use a trademark, design, patent, or copyright

-- Document supporting that the supplier is authorized by the brand owner

-- Licensing agreement

-- Order confirmation receipts if the items are purchased online

-- Business registration documents

You should only send PDF, JPG, PNG, or GIF files. These documents must be authentic and unaltered.

ASINs under review: B07BYNSWS9

Shipment ID under review: FBA175NKMLWK

How do I send the required information?

Submit this information to scram-appeals@amazon.com or by following the instructions in the banner at the top of your "Account Health Dashboard" page:

https://sellercentral.amazon.com/performance/dashboard

What happens if I do not send the requested information?

If you do not provide a valid appeal or choose not to appeal, the account will remain inactive, and your inventory may be disposed of in accordance with the Unsuitable Inventory Investigations Policy.

Has your account been deactivated in error?

If you believe there has been an error and the products under review are suitable and permitted for sale on Amazon, submit valid evidence or documentation demonstrating that your account has not violated the policies listed previously, and we will investigate. If we confirm that your products do not violate our policies, we will reactivate your seller privileges and release the inventory and funds restrictions upon the completion of our review.

———————————

Subsequent emails are basically all the same as below, and this one is the last I received after my previous submission and re verification call:

Dear Seller,

We received your submission but we are unable to reactivate your account. We have also reviewed the provided information regarding the inventory and determined that you have provided invoices from an un-verifiable supplier.

Additionally, the associated inventory may be disposed in accordance with the "Unsuitable Inventory Investigations Policy". Our policy can be found here: https://sellercentral.amazon.com/help/hub/reference/GH4YYXNDRW9BSZEN.

Why is this happening?

Your Amazon seller account has been deactivated in accordance with section 3 of Amazon Business Solutions Agreement.

You can also visit the "Selling Policies and Seller Code of Conduct" Amazon policy:

https://sellercentral.amazon.com/gp/help/G1801

Thank you,

Amazon.

Reason for rejection:

"The documents provided are not acceptable for Brand Registry. The images should not be computer generated and must be of the physical product you intend to sell on Amazon. We ask that you submit at least one image of your product or product packaging as part of the application. The submitted pictures will be used solely for the purpose of reviewing your application, and customers will not have access to them."

The images should not be computer generated and must be of the physical product you intend to sell on Amazon.

I‘’m very certain that the images not be computer generated and must be of the physical product I intend to sell on Amazon

My photos are not altered in anyway, taken from my phone camera and from multiple angles in my warehouse. There's no possible way they could mistake them as digitally created or altered. My brand logo is permanently print etched into the product and there are various angles to show this. But it was also rejected, So disappointed.

I really need your help, my case ID is 17519634311

@Seller_PIHyltK09pbl3@Seller_guPeMXBrBxqyU

Can anyone tell me what it takes to get on the list of carriers we can pick from when confirming an FBM order?

Hello,

Our account is under the KYC review and the bank account is also need verification. Now our account is inactive, so it is very urgent.

We submit the certified bank credit statements of our companies and we assure it is ture without any modification. But it always fails. We do not konw why. We have consult the Amazon customer service through the Help center and they said there is no error report about the banck credi statements we submit. So we tried again and agian. Faild again and agin.

What are the documentation requirements?

The document must have been issued within the last 180 days.-- Yes, it is issued within the last 7 days.

The file must show the bank name and the bank logo.--Yes, it show the bank name and the bank logo.

The document must be signed or sealed by the bank.-- Yes, it sealed by the bank.

The document must contain the account holder's name, residential address and bank account number.--Yes, it contain the account houlder's name, residential address and bank account number and they all are the same with the ones in our seller center.

- Files must be in the language we support.-- Yes, it is in English.

Could someone tell us what's wrong with our file？Our account is inactive now, NEED HELP!!!