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Hello,

My product is in the baby category and has 2 x compliance requirements. I submitted all documents for both of these requirements over 3 months ago. One of them has been approved however the other one has been in "under review" for over 3 months now. Both compliance requirements required the exact same documentation, so if one has been approved than the other should not have any issues getting approval either.

I have been on the phone to Seller Support 10 times with no help and no change in the "under review" status.

As the deadline to meet the compliance requirements has now passed my listing is inactive and now blocked.

This delay now means I will miss out on the holiday peak sale period.

ASIN: B0DCTDTGRJ Case ID: 16013711301

Surely 3+months is excessive to have this under review? Please any assistance from an @Amazon employee would be very appreciated.

Thank you!

Can one of the @amazon mods please help.

Here is the violation:

I was trying to create a variant listing with 3 existing products. The listing this is about the title somehow became that of another product. So I changed the title back to what it was and got this.

I had account health call me and asked what I needed to do for them to remove it. They said I need to change the title back. I said I couldn't as I couldn't see the listing. They said to call catalog and they would fix it on the back end. I talked to them and they said they couldn't because the lisiting was deleted. Why it was deleted I don't know. So I said all that in the appeal and got the same bot reply below:

We received your submission but do not have enough information to remove the policy warning from your account at this time. To remove the warning, please send the following:

-- The root cause(s) of the policy violation.

-- The actions you have taken to resolve the policy violation.

-- The steps you have taken to prevent this violation in the future.

So I wrote a plan of action with all of those above and sent it and still got the same reply.

I don't know what to do anymore. Can you help?

My seller account was verified by amazon quite a few times before I actually started selling on amazon. just a few days after the sales began, amazon deactivated my account saying that my account was suspended due to "deceptive and illegal activities". Upon calling and asking seller support, they could not clarify anything about what kind of illegal activities, according to them my account was involved in?

Later, they gave me a list of documents they would require for verification, I did submit all my documents twice amd in the third attempt added an utility bill on my name aswell but still they have rejected it again.

I am absolutely clueless what more should I submit after submitting each and every document I was asked for?

Can someone help?

this delay is seriously affecting me big way.

Hi,

I was wondering if someone could provide additional information if the partnered fright carrier selected to ship products from China to US will have a truck arranged to pick up the products once they arrive at the designated US port?

The Amazon team responded with AI robots. I had no other options, so I came to the forum for help.

could you please help tocheck the case number is:AETUMFCUMAI31

We are facing a critical issue with the Amazon Warehousing & Distribution (AWD) service. Our inventory was delivered on 11/13/24, but as of today, it has not been checked into the system. This delay is highly concerning, especially during the peak holiday season.

It is disappointing to experience such inefficiency with AWD. We trusted this service to streamline our supply chain, but delays like this make us reconsider its reliability. At this rate, we are regretting our decision to use AWD and are seriously evaluating the use of a 3PL provider for better control over our inventory.

This delay not only jeopardizes our sales but also impacts customer trust and overall business performance. We urge the Amazon team to escalate this matter immediately and resolve it without further delay.

Here are the relevant details for your review:

Shipment ID: STAR-RVCZAE776KGZY

Amazon Reference ID: 3P4N6VTG

@Seller_hme3Wbydd1ihr @Seller_RSwABJNHpHnEZ

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I've tried updating the listings - no luck. I opened a support case with advertising support on Saturday, but haven't heard back yet.

Has anyone ever had this problem? If so, what did you do to fix it?

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