I have been receiving an influx of customers reaching out stating they have not received packages way more than usual. All of them have just stopped in transit around the first of March and these orders are all around the time of the USPS tracking issue 2 weeks ago.

Has anyone else noticed this? I wonder if the tracking issue has something to do with the packages not arriving to their destinations or if it's just a coincidence.

If a company like lowe’s is the only place that sells a certain brand , how would i get ungated with this item within the brand? I’m a little bit confused how I would buy from a retailer but need the invoice from the brand itself which is only sold under Lowe’s. My guess is I would have to get either the brands approval to sell their item ?? I’m just lost. someone explain

hello, we need help with case id 17413332511. They counted it against us saying that: “We have reviewed all available information and determined the merchandise for the order was correctly returned and you have received the return.. Because you did not refund the order, the claim amount has been debited from your seller account.” BUT, customer opened a REPLACEMENT REQUEST, and REPLACEMENT WAS SENT AND RECEIVED BY HIM. No refund is due. We appealed twice but seems like nobody is reading nor looking into the order/return request details.

Can someone help us with it? Please? @Seller_GEZPMc4CeQfh6@Seller_Udi0JNbTrsmUV @Seller_1sBueuHo03DaF

I want to start this by stating we are an Amazon approved service provider listed in the Service Provider Network. We are not exactly sure what policy change was put into place regarding Restricted Product appeals, how they are reviewed, and what new steps if any are now in place for these reviews, but we are seeing the same canned response across more than a dozen client selling accounts. There are 2 different messages we are seeing (sometimes we see both on the same case). Those canned responses are as follows:

"We received your submission and we are currently working with other Amazon teams to reach a resolution on your case.

still working on the resolution

It can take up to 5 business days to conduct the investigation. We will update you once a resolution has been reached."

AND

"We received your submission and we are currently working with other Amazon teams to reach a resolution on your case.

It can take up to 10 business days to conduct the investigation. We will update you once a resolution has been reached."

In every single instance, across a multitude of client accounts, not once have we received a resolution or reply to these cases within either the 5 day or 10 day window requested. In 100% of the instances where we received this message, we have had to request an update after the grace period requested. These are, for the most part, fairly run-of-the-mill standard cases where a word or two needs to be changed due to whatever Amazon claim(s) is enforcing this week. I would just really appreciate some clarity on what has changed in this process and why the slow turning wheels have ground to a complete halt on the appeals team? Could really use some clarity from the mods on this @Seller_37l8i4vuvugjG@Seller_JT2cdQLa0Oueg @Seller_zukQNO61PzGck @Seller_GEZPMc4CeQfh6 @Seller_pAPBCLhysbW5T @Seller_CnfW62x6yxvJw

Thanks