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Seller_fwRNgoTdpg9aq
A to z granded/ debited from us and counting against our odr by error!!!
hello, we need help with case id 17413332511. They counted it against us saying that: “We have reviewed all available information and determined the merchandise for the order was correctly returned and you have received the return.. Because you did not refund the order, the claim amount has been debited from your seller account.” BUT, customer opened a REPLACEMENT REQUEST, and REPLACEMENT WAS SENT AND RECEIVED BY HIM. No refund is due. We appealed twice but seems like nobody is reading nor looking into the order/return request details.
Can someone help us with it? Please? @Cooper_Amazon@Roberto_Amazon @CJ_Amazon
Tags:Account Health
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