My on-time delivery rate has plummeted to 57% and I am very confused.

The Unit On Time Delivery report shows that the carrier (USPS) always scanned the items on the day or the day before I was required to ship. In all cases, I purchased the shipping through Amazon, using methods they suggested for on time delivery.

Upon reviewing all the tracking numbers, there were no postage assessments at the USPS to cause a delay, but all packages were delivered a day or two late.

I spoke out to Account Support and they verified that all my settings were correct, such as reviewing handling times, SSA, ship methods etc. and she suggested I contact the Seller Support Team and let them know there is an error in the metrics and to dispute my OTDR.

Of course, my reply from support was to suggest I review my settings, case closed.

So I'm reaching out to see if anyone has any idea what's going on and if maybe I should start using Pirate Ship, maybe their delivery dates will be more accurate.

I initially listed a product using the feed file but unfortunately, the child listing is not loading on my inventory page, only the parent listing. To resolve this on my own, I manually added the variation using the "edit listing" button. 4/5 of the items was successfully listed and currently waiting for the compliance check but the other item has a problem after I entered all the details. It says that it is existing to the amazon's catalog with error code 8541.

The mentioned name in the error is actually different to what im trying list. It is also my product but i believe I created that when I had a problem when deleted and relisted the items (Case ID Ref: 17409535811). I reached out to the support but they only advised me to update the listing using the feed file but still have the same error.

This is my case ID fot the matching error: 17507277351

Feed File Batch ID: 50031020176

Just one more day that I came to work with a head full of things I was going to do today.

I can deal with business being slow. That comes and goes over time. And today wasn't even one of those days where I deleted listings and listed the products elsewhere because it wasn't worth the hassle trying to document for Amazon that the products aren't "violators". Nor was it one of those many days where I gave up trying to fix bad listings. I don't do that much anymore either. I'm now offering less than 1/2 the number of items on Amazon that I was offering a few years ago.

No, again today the sense of futility kicked in with the dump of returns by UPS. The fraud and the lies suck the life out of me. The "denials" of SAFE-T Claims add to the drain. So instead of trying to get somewhere with Amazon, I'm going to go home and work in my vegetable garden. Hope you're having a better day.

Dear Amazon Seller Support Team and Fellow Sellers,

I am reaching out for advice and support regarding a recent A-to-Z claim (order 114-8521904-0688263.) that was granted against my account, which I believe to be unfair and unjustified. Despite providing all necessary evidence and clear communication, Amazon has consistently maintained their decision, and it has severely impacted my business.

⸻

What Happened:

1. Buyer Contacted Us (Before A-to-Z Claim):

• The buyer purchased the following item:

ASIN: B0DGCY7TGZ

Product: ECLATIQUE RUG Vintage Hand Tufted Aubusson Design Area Rug (8x10 Ft)

• Buyer messaged us stating that they returned the product and were waiting for a refund.

• The message was sent on Saturday, March 17th, when our office was closed due to the weekend.

• I promptly replied to the buyer, informing them that the office was closed and that the refund would be processed on Monday once our manager returned.

2. Buyer Filed A-to-Z Claim After Return Window Closed:

• Despite being informed about the delay and the refund being processed on Monday, the buyer filed an A-to-Z claim on the same day (Saturday) when we were not operational.

• It is important to note that the return window had already closed when the buyer filed the claim.

3. Issue with the Returned Product:

• Upon receiving the returned item, we found that the product was damaged/defective (mention the defect clearly if possible).

• We immediately documented the issue and tried to address it through the correct channels.

4. Amazon’s Response:

• We submitted our appeal, explaining the entire situation and providing evidence of communication with the buyer.

• Despite this, Amazon repeatedly responded with “We stand by our position”, without acknowledging the facts or evidence presented.

• It feels as though the decision was made solely based on the buyer’s claim, without considering our side of the story.

⸻

Consequences:

• The A-to-Z claim negatively impacted our Order Defect Rate (ODR).

• We lost the Buy Box, which has drastically reduced our visibility and sales.

• All advertisements were automatically stopped, leading to further revenue loss.

• Despite multiple appeals and follow-ups, Amazon has not reconsidered the decision.

⸻

Why This Feels Unfair:

• The buyer did not wait for the promised refund time, which was communicated clearly.

• The product was returned after the return window closed and was damaged.

• Amazon made a one-sided decision without taking the seller’s evidence into account.

⸻

My Request:

• I kindly urge Amazon to reassess the A-to-Z decision, taking into account the evidence and facts presented.

• I also request guidance from fellow sellers who may have faced similar issues. Any advice on how to restore the Buy Box and resume ads would be greatly appreciated.

• I would appreciate it if Amazon’s support team could directly address the issues I’ve raised, rather than giving a standard response.

Thank you for your time and consideration. I hope to find some resolution or at least support from the seller community.

Sincerely,

Eclatique Rug

@Seller_FJwyF3iu5qxUY @Seller_l3eCP9f1PtJXC @Seller_1KYLYkgAlu4xX @Seller_s3amN64nZ4y9V @Seller_RsATYbG9XP0HP @Seller_ovM5p622oIbGp @Seller_c2KLMXKhUYF3u @Seller_Lz6S1nnAIzbYB @Seller_pB5cNkUhpDlVP @Seller_khUF6HPR2AHxu @Seller_vtQxROP6UNr1O @Seller_pAPBCLhysbW5T @Seller_t9kvdr2yixQej @Seller_nS0jcFQNDLG3e @Seller_JT2cdQLa0Oueg