Hello, Can I please get a mod to step in and help me on this please!

ORDER ID# 114-5709828-4735448. Customer said they did not receive the package even though it shows delivered. I purchased shipping through Amazon Buy Shipping Program - UPS SurePost for the reason that I would be protected from INR. This is a $343 order FYI.

Customer filed A to Z Claim. Received an Amazon notification that my ODR will be affected and the funds coming out from my account. I appealed of course, and this is what I stated... **there was nowhere to attach a screenshot in the appeal!**

"The package was shipped using Amazon Buy Shipping (UPS SurePost). The package was shipped ON TIME. I have screenshots of the tracking details showing "Package left carrier facility" in San Diego on July 22 2024 via the UPS SurePost tracking ID in the order screen for this order! UPS tracking shows: Mon, Jul 22, 2024, 1:41 PM PDT Carrier picked up the package. UPS SurePost utilizes USPS when delivering packages. This is how UPS SurePost works. If you look up the tracking number in UPS 1ZC1G375YW11593466 it shows "Shipped/Billed on 7/22/24" and in conjunction it references Postal Service Tracking 92612903368622541419156816. Upon reviewing this USPS tracking number,, it states: "Arrived at USPS Regional Origin Facility SAN DIEGO CA DISTRIBUTION CENTER July 22, 2024, 10:28 pm".

"In Summary, UPS, but also USPS shows clearly within the tracking ID's that this package was SHIPPED AND SCANNED/PICKED UP at the carrier by the ship by date of 7/22/24. Amazon policy states if you purchase Amazon Buy Shipping and ship on time, you are protected against A-to-z claims where a customer reports a problem with the delivery. Amazon covers the cost of such claims, and they do not impact your order defect rate."

EVEN THOUGH I APPEALED WITH THIS INFO, THEY STILL DENIED IT AND SAID I DIDNT SHIP ON TIME! BUT I CLEARLY DID!

So I just opened a CASE ID: 15777367911 for Post appeal escalation for A-to-Z claim! It doesn't show anywhere to attach my screenshots of tracking for proof!

Please remove the ODR impact and reimburse me Amazon! I clearly shipped and carries scanned it it on time on 7/22 which was the ship by date. UPS SurePost uses USPS and therefore there is a USPS tracking # within the UPS tracking!!

@Seller_d9q1Cuuva8Pjg

@Seller_GEZPMc4CeQfh6

@Seller_4GjtS9k0cnHHv

@Seller_R6oYCnTB9O1Uy

@Seller_l3eCP9f1PtJXC

@Seller_s3amN64nZ4y9V

@Seller_t9kvdr2yixQej

@Seller_SBIjJooGeXSQ6

@Seller_aEROSwwdnzGiU

@Seller_l7Jtck9jxnEA0

@Seller_1KYLYkgAlu4xX

@Seller_Udi0JNbTrsmUV

@Seller_nS0jcFQNDLG3e

@Seller_F4AbbFj6ovBk3

@Seller_ovM5p622oIbGp

@Seller_c2KLMXKhUYF3u

@Seller_hme3Wbydd1ihr

@Seller_q5VULSdzfEHW0

@Seller_zukQNO61PzGck@Seller_ovM5p622oIbGp@Seller_GEZPMc4CeQfh6@Seller_R6oYCnTB9O1Uy@Seller_khUF6HPR2AHxu@Seller_RjiirawEkjS3a@Seller_l3eCP9f1PtJXC@Seller_7e4TizkSOVtBf@Seller_1KYLYkgAlu4xX@Seller_t9kvdr2yixQej@Seller_guPeMXBrBxqyU@Seller_8hQgfj6OVZYse

We have an order ID: 114-6672294-4133020 hat was shipped and scanned on time using Buy Shipping. Unfortunately, the carrier was unable to deliver the package so the customer filed an A-Z claim which was granted. The claim was then incorrectly counted against our ODR which it should not have been. We have appealed this claim with no success and we use Amazon's Buy Shipping specifically to avoid these issues. If one of the MOD's could take a look at this and escalate it to the A-Z claims team for review we would greatly appreciate it. Thank you-

HELP I need someone from Amazon to assist.

Customer claimed non-receipt & requested a refund through A to Z claim.

I had purchased Amazon shipping. Tracker indicates package was delivered. A to Z claim indicates seller funded refund and my odr is impacted.

Package was shipped on time, delivered by Amazon delivery. I had filed an A to Z appeal, dont understand why it was denied. The claim should be funded by Amazon and my odr shouln't have been impacted.