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I don't get how to do the new return process. I clicked the button the moment submit refund

and now I see they want me to do something else. I do not understand this. Can anyone explain.

Thanks,

Judy

On FBM orders, When the costumers receive from Amazon a pre authorized return, And Amazon buy for them a prepaid shipping label, And charge me for that. If the costumer never send the item and the tracking keeps saying Pre-Shipment, USPS Awaiting Item. Can I ask Amazon for a refund of those unused labels after 60 days or so? cause i got many of those, and it adds up.

Thank you guys

Hello guys, need help on how I can reactivate my account due to failed identity verification

Thinking of starting an Amazon Store? Don't waste your time!!

We've only been on Amazon for like 6 months and we have kept everyone happy until now. We ship Amazon out first before our own websites, etc. We shipped a package FedEx 2Day and it was 1 day late. Not our fault. We shipped it right away and it was FedEx that made the mistake. Anyway that made it where we lost "Premium Shipping Eligibility" and your support people said they couldn't remove it. It was not our fault. I was going to grow our brand on here, but I see I have wasted my time. Thankfully we didn't build out a whole store on here yet, but I'm still angry we wasted this much time on a company that is greedy and doesn't care about the seller at all. There was no OTDR protection from Amazon Buy shipping so it wouldn't have mattered where the label was purchased and we shipped the same method on our own account - FedEx 2 Day. So, they punish us and I'm just done. I don't really want to invest more energy into a one-way relationship where we do the work, you take a huge chunk and then screw us at every turn! I have my own websites and we'll just pay Google for ads on there and invest on our own. Besides, Amazon competes with my own Google ads for our business on our own stores, so that's another reason.

I just wish they would be decent about things. The support line is a joke. The first guy didn't even understand about the whole "Premium Shipping Eligibility" thing and another one had me on hold for 35 minutes (in 3 or 4 separate hold sessions) only to tell me that there was nothing they could do for me.

One rep told me that we had to buy our Fedex 2Day labels through Veeqo, but we already have ShipStation and can buy our labels through there. I don't know where they find these support people, but none of them could really get the story straight. I had to call back and the next rep was so hard to understand because she must have had the microphone in her mouth while speaking. I finally got her to back the microphone off from her face, at which point I could finally understand her better.

My advice: RUN, RUN, RUN.... Seriously, just pump your own websites. We have 4 sites we sell on. I'm going to pump the money we would have spent on Amazon into our Google ads and other places like internet forums and just either shut down Amazon or at a minimum not add anything or care about what they think of us. We worked so hard and have great feedback, but I'm just done with the one sided greed from them.

Selling on your own website has a few great advantages.

1) MUCH higher profit margin

2) We're not paying a company to compete with us

3) Don't have to wake up one day and find out we're somehow delisted/deranked/punished in some way

4) Businesses that we ACTUALLY own and can sell some day. On AZ and Ebay you don't own anything.... they own you and can shut you down and lock you out any time they want.

5) Less stress

NOTE: I found with one of our own websites already that when we pumped the money we used to spend on Ebay into advertising we make more money by far than we did paying 13% to Ebay. Same thing could be with Amazon. Sure, sales might be lower, but the margins are much higher.

I sure hope Amazon is broken up. Google and AZ are monopolies and they're just downright abusive to the seller. It's all about a money grab. If you go through their Amazon Buy they will forgive you being late on a package, but they charge you like 25% more than our own account. It's just unbridled greed. I'm a capitalist, but they're bad for America at this point.

Please HELP!!!! I want to close my account and seller central wouldn't let me. I don't care about my balance or the inventory, I just want to close my account now!!! how do I do that? ? I have been talking with support agents and all they do it is just connecting me to another agent and non of them helps to solve my issue. all they say its just wait until my balance and inventory is zero. I am not waiting another 90 days paying those nonsense fees. How to close my account now??

Hello everyone, happy new year! Please I need help understanding why Amazon has charged so much for disposal fees for a product weighing just 2.8 lbs. scheduled a disposal order to avoid further storage fees. However, I was charged as much as 85 dollars per unit for disposal in some cases. These charges vary widely, even though all units are the same product. The total charge for disposal reached 1700 dollars for the first statement, which seems unreasonable. Based on the published fee structure for items of this size and weight, the disposal fees should have been much lower.I also noticed discrepancies in the charges: some units were charged five dollars, others ten or fifteen, and some up to eighty-five dollars. I reviewed my billing statements, but they don’t make sense.

I had 400 units of a product, each weighing 2.8 pounds.I sold one unit, liquidated around 28 units, disposed of 328 units, and 44 units remain stranded in inventory. I was prepared to pay up to 400 dollars to settle the issue, including subscription fees, but the total debt of 2000 dollars is beyond what I can afford.I am looking for clarity on these fees and a way to resolve this issue without incurring further charges. pleas has anyone else experienced similar discrepancies with disposal fees? How can I escalate this issue with Amazon?

Can someone help me understand what’s going on?

In December 2024, I shipped grocery items with an expiration date of late July 2025. Within a week of arriving at the fulfillment centers, 836 units were marked as expired and moved to unfulfillable.

I immediately created a bin check, but 7 days later, the units were forcefully disposed of by Amazon’s automated removal system. When I followed up, I was told there’s nothing they can do since the items are already removed.

Here’s the kicker: even if they’re not disposed of, it can take up to a year for the units to actually be returned to my warehouse—by then, they really are expired.

This happens every single time units are moved to “expired.” Does anyone at the fulfillment centers actually check anything?

Any advice on how to deal with this? It’s driving me crazy!

Hello everyone, I am a new seller on Amazon. I listed my product (Pet wipes) few weeks ago under Pet Care category on Amazon. They asked me for document for approval, and I submitted them. They still declined my application. However, they said my ASIN (B0DR9RD16H) needed to be updated to right product listing and referred me to get help from their customer service online. I spent probably 15 minutes chatting to the guys to update my ASIN. The said they don't have access to that. Why send me there for help. They said I should do a new listing but I don't want to, because I am probably going to make the same mistake in listing the product. The guy I was talking to online keep saying I listed my product as refurbished. My product is not refurbished, they are new. Can someone please help me with this issue.

Hello,

I'm facing a frustrating situation. I recently changed my brand name and applied for Amazon Brand Registry, but my application was unfortunately rejected. I submitted an appeal in November 2024, and it's still pending.

I have all the necessary documentation to prove the legitimacy of my products and brand. However, due to the pending Brand Registry status, I'm unable to participate in the Vine program, which is crucial for product launches.

My private label products have already arrived at the Amazon warehouse, and I'm concerned about the potential impact of not being able to leverage Vine for initial reviews.

Has anyone encountered a similar situation? Are there any alternative strategies for gaining initial traction without the Vine program? Any advice or support would be greatly appreciated.