Hello @Seller_OEZX6w1FLar2A

Thank you for the information provided regarding the recent customer complaint that has impacted your listing. I understand the situation has been increasingly frustrating as you have attempted to provide your documentation several times, but you have not seen the violation resolved. I do want to provide insight into the situation to assist you with your next steps.

Seller_OEZX6w1FLar2A

Products customer complaint what can I do I sent my invoice several times what proof do we need can anyone help me with that

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Generally, in matters of authenticity, the resolution will be to provide your invoice documentation to our team for them to review. I have included the basic requirements below for your reference:

• Must include the contact information for supplier AND buyer, including name, phone number, address, and any relevant websites
• Must be issues and reflect the sales volume for the previous 365 days
• File format must meet either PDF, JPG, or PNG files
• Must be authentic and unaltered - however you may highlight or circle the ASIN under review

Our team may take additional steps to verify your supplier by contacting them to verify the document information. The supplier information will remain confidential and this step will only be done to verify the purchase. Please be aware that if our team is unable to validate what you have provided, they will be obligated to reject the submission.

I will not be able to guarantee a resolution if they are unable to properly verify your documents. I do encourage you to continue to share any information or details you have so that guidance can be provided as needed.

Best,

Atlas