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Hi,

I am here to share the issue i am facing since 17 December my account deactivated due to inform consumer act verification since the day my account is deactivated i have no option to submit the documents to adderess the issue as you can see attached screenshot when i click on identity verification its taking to get help page this is my 2nd time to open the thread to address the issue as i am not getting response from mods here on my previous messages,

I am also reaching out to support team via call but unfortunately they dont have anything to say just only saying we have forwarded your issue to internal team and they will get back to you soon and they never till now,

As 1st i was suggested to share my identity documents through the case ID which i have done and was able to verify my documents successfully but account is still deactivated and when i reach out again through the case id they are sending auto replied and sometime says you are unable to verify the documents ok got it but how did they verify at 1st when i shared ?

As i can see other seller also faced same issue but they were not taken down immediately as me atleast they had timeline to address the issue but I didn’t get anything like timeline or any notice period to address this verification now its more than 2 weeks i am not getting any response from internal team about my on going issue my funds are hold inventory is standard in fba warehouse,

I am not sure when they will fix this glitch there is no window or any upload option to submit identity documents all i can see since 2 weeks identity verification reverify only.

Can you please help me to solve this issue?

@Seller_aEROSwwdnzGiU

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@Seller_QYS7Alex1XIw4

@Seller_hme3Wbydd1ihr

@Seller_GEZPMc4CeQfh6

I have been dealing with an Amazon suspension for 3 months. Because I couldn't prove the authenticity of the products, my entire balance is being held in reserve, and I am not allowed to make any sales.

In summary, I purchased products from a marketplace in my country that pays attention to the authenticity of the items. I sold them on Amazon. Amazon requested supply chain documents from me. I sent them, and my account was suspended. I understand that proving the authenticity of the products is my responsibility. We need to prove that the products are not counterfeit. Therefore, I asked the suppliers I sourced from for the documents. However, they are not sharing them with me. I mentioned this in the appeals I wrote. But I haven't made any progress. Then, I contacted the authorized distributor and confirmed that the sellers from whom I obtained the products did, in fact, source the items from them. They didn't provide documents, but they said, "Yes, these sellers source the products from us." I sent this information to Amazon and asked them to verify it by contacting the authorized distributor. The distributor replied, "We don’t have such a policy."

Okay. Now, what should I do at this point?

I can prove the authenticity of the products by contacting the distributor, but Amazon does not have a policy for this.

Amazon is accusing me of selling counterfeit products. However, I had no such intention, and after Amazon rejected my documents, I reached out and verified everything.

No matter how I write a plan of action to Amazon, they always respond with the same answer: "Greater detail on the root...."

At this point, it feels like a black hole. Because you want me to write a more detailed plan of action, but you don’t indicate where I made a mistake or what is missing. I am aware that the supply chain documents are incomplete. I’ve provided you with all the documents I have. You’re asking for more detailed documents, but this is all I have. Yes, I sourced from somewhere I couldn't verify the supply chain. Now what should I do? For several years, will you keep asking me for "Greater detail on the root cause(s)"? You say that I violated Amazon's policies. I did not do it intentionally. That wasn’t my intention. But how are we going to move forward now? If I say I will be more careful, you won’t accept it because Amazon doesn’t accept commitments. I’m watching the Amazon Seller University videos. Yes, they highlight what I need to pay attention to and what I shouldn’t do. I need to verify the supply chain or get a letter of authorization from the brand. However, the brand doesn't deal with Amazon sellers; they just specify the authorized distributor.

When I spoke with the account health specialist, they said I need to prove the supply chain. This is a deadlock because, as I said, these are the documents I have. I am aware of the problem. The only thing I can provide you is the documents I have and a commitment that I won’t repeat this issue.

When I open a case for support, I get the same messages again. I can't make any progress.

In conclusion: If you are not going to allow me to sell under any circumstances, what is the point of having an appeal channel open? If you are going to keep responding to every plan of action I write with "Greater detail on the root causes...", how will I make progress? You’ve said this a million times. What I want is to know what is missing in the plan of action I submitted. When you give this answer, should I write "What exactly?" every time? The Amazon Account Health specialist told me, "You need to provide supply chain documents." But these are all the documents I have. What more can I do except tell you that I am aware of the issue and I won’t repeat it as I wrote in the plan of action? Also, this is my first suspension on this account. Why are you treating me as if I have been abusing Amazon policies for years?

You accuse me of selling counterfeit products. Fine, sue me. At least I’ll have a channel to prove the authenticity of the products. Because I cannot do this through the channel you’ve provided me.

To Amazon employees who reply to this message: If you want to write something valuable, please help me make progress, and don't just write "template responses." What I want now is "to make progress."

Thank you

Dear members,

I changed my legal entity on June 2024 and changed all tax information and legal entity to new legal entity on seller central back then. I wonder if I will be receiving two 1099K forms for previous entity and current entity.

If you're looking for a Account Manager then contact me

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Hello,

My Amazon account was deactivated in accordance with Section 3 of the business agreement. I received an email from Amazon stating that I need to verify my identity. After completing the video verification, my account was not reactivated, and I was informed that my account was involved in fraudulent and illegal activity. As a new seller who has not listed any products, I do not understand how my account could be involved in fraudulent activity.

I have appealed three times to Amazon to clarify that I am a new seller and have not started selling, but they have not understood the issue and have not reinstated my account.

Can anyone help me with this?

Thank you.

Recently, Amazon notified me that one of my products does not comply with their policies and, as a result, the item was blocked. They also initiated a refund process for all the products sold, totaling over $23,000 USD. The most concerning part is that they didn’t give me time to appeal the decision or resolve the issue before the charge was made. Although I have already submitted the requested documentation, Amazon’s review process takes 5 to 7 days, while the charges will be processed in just 2 days. This situation is leaving me in a very difficult position, as I have no way to prevent the charges or receive a timely response to resolve the issue. I am seeking support to have this unfair situation addressed and to be given the opportunity to appeal properly.

Order shipped on time,delivered on time and tracking shows delivered.bought shipping through Amazon buy shipping as FBM.Buyer claims did not get it.Amazon refunds and takes funds from me through an AtoZ claim as not recieved.I believe Amazon is supposed to cover this with buy shipping protection???

Hello,

I am trying to reactivate my seller account by submitting my monthly electricity bill. I am from a country whose language is not supported by Amazon systems. Therefore, I submitted an officially translated and notarized document in English, prepared by a well-known site.

However, Amazon keeps rejecting the document for the following reason:

"We could not verify the documents that you provided because the translation that you provided is not a notarized translation. We accept only translations accompanied by a notarized signature that verifies the identity of the translator. "

The document includes a proper notarized signature and stamp.

Greetings,

For my product with order number 701-2180529-5484213, my customer wanted to return it on July 14, 2024. I informed my customer that if he sends the product back, a refund will be made. My customer created an A to Z request on August 06, 2024. But since he did not deliver the product, the A to Z request was closed and no refund was made.

On October 10, 2024, my customer filed a "Chargebacks" request through his bank. When we made the necessary defenses, it was closed on October 17, 2024 without payment.

My customer again requested "Chargebacks" on December 11, 2024.

I was not notified of this request by e-mail. I was not given the right to defend myself.

My customer's previous "Chargebacks" request was closed negatively. Why was this one evaluated as positive and closed?

The customer's request was closed as privileged and my customer was refunded.

Where is my product? My product is not back. My customer was able to get his money back after an unjustified effort. Why was the money refunded? I was not informed.

Reconsideration of the unfair transaction

my customer tried for 6 months to get the 4305 cad money refunded without sending the product back and got it by “chargeback” by manipulating amazon.

Thank you.