Hi Amazon team . (
Connor_Amazon) and other Amazon support . Registered account in summer 2024 . Verified all documents and chrage/deposit methods. After that moved to set up EU company, etc. for selling in Amz EU . In winter back to account and found the issue '' Account was not acting for a time verify again''-refresh business address plz''-I did verified it with Connor_Amazon ''Hi @GoDreamStore
''I see that our partner team is working on this for you under case 17162151041. We already had a thread about this, so in the future please only post one question per thread.''
Hi @GoDreamStore
"Since you are not able to receive the code to verify your business address you will need to reach out to seller support directly:
https://sellercentral.amazon.com/cu/contact-us
(you will have to explain in detail that you are not receiving the code and that you are located in Ukraine so that they can provide alternative verification option).
**Though I asked help in Expand to EU/Sell Globally option which is provided for USA Amazon sellers -and Amazon team help me with as well.- I found Germany, France UK etc. - added there charge methods- and accounts became active . I went applying for VAT, EORI and product reserch to be able selling in EU since its taking much more documents
*** But in a few weeks I received the email from seller central on March 20
''Hello,
We have temporarily placed your selling account in an inactive status. While inactive, your listings will remain active and your disbursements will continue as scheduled. However, you are temporarily unable to make updates to your listings or account settings. This action does not impact your Account Health.''
- I have updated the charge method-The step by step verification etc.
***On March 20 Amz send me email ''
Your Amazon.com Seller account has been deactivated in accordance with section 3 of Amazon's Business Solutions Agreement. Your listings have been disabled. Funds will not be transferred to you but will be held in your account while we work with you to address this issue. For more information, please review the Funds Disbursement Eligibility Policy: https://sellercentral.amazon.com/gp/help/external/help.html?itemID=9RA9LYBJ3QP27M6. Please ship any open orders to avoid further impact to your account.
Why is this happening?
You have a separate account GoDreamStore which was enforced for violating one of our policies. As a result, you may no longer use the GoDreamStore Selling account to sell on Amazon.com.''
What? I just refresh all the data and what's going on?
!! I upload charge again method-I upload ID and Amz send me mail ON March 26 to refresh ID data!!
***'' Hello,
We have reviewed the documents that you provided, but we could not verify your identity based on the submitted documents.
As a result, your account will remain inactive.
Why is this happening?
We cannot verify the document that you provided as an additional proof of identity because
- It was not issued within the last 180 days. We accept only additional identity documents issued within the last 180 days.
If you cannot download the original Payoneer account statement, contact the Payoneer Support Center at one of the following numbers:
-- United States Payoneer Support Center: +1 855 935 6080
-- Japan Payoneer Support Center: (+81) 3457 891 30
-- China Payoneer Support Center: (+86) 4000 329 829
As an alternative, you can provide a bank statement, bank letter, or account statement issued by an e-commerce payment service provider, as well as a statement from a current, savings, loan, or credit
Why Amazon keep troublemaking me after I applied for expand to EU/sell globally by Amazon support team help with?
And why should I change my ID on new one since Amz accept only 180 days issue docs and gave me only 10 days on that? That's impossible since the change the ID is taking 2-4 weeks on avarage during war in Ukraine and moreover that ID will have other date of issue and other ID numbers 100%
Please Amazon team me help with!
