Dear Amazon Team,

I humbly appeal for your expertise in reviewing and removing an unfair 1-star feedback that blatantly violates Amazon's Feedback Guidelines.

The customer falsely accuses us of overcharging, despite:

Transaction Transparency : All charges were explicitly displayed during checkout as per Amazon's system

Zero Pricing Control : We never requested/processed payments outside Amazon's regulated framework

Solution Attempts :

➔ Many times to explain pricing through Messages

➔ Prepaid return label issued

➔ Pleaded for product return instead of unregulated refund demands

Despite our full compliance, the customer:

❌ Repeatedly threatened negative feedback unless given 50% off

❌ Adamantly insisted refund half price

I've exhausted all self-service options through Feedback Manager, but only received automated responses that don't address the policy violations. I desperately need your human expertise to recognize the nuance of this injustice.

As a small seller dependent on amazon, this unjust rating severely impacts our survival. I beg your team to:

🔍 Review the feedback and the communication history screenshot

⚖️ Enforce Policy simultaneously for immediate removal feedback

Your merciful intervention would save us from catastrophic account health damage.

With deepest respect,

[A desperate seller clinging to hope]

Joyce