Almost 1 month ago, our account was put under review due to the payment method. We sent all the requested documents and then another email was sent in which we were asked to inform whether the deposit method was up to date and if it was correct, and we did this, but we still cannot access our funds and we are in a very difficult situation.

If anyone has solved this issue before or can guide us, please help.

I am attaching the emails below.

First Mail;

Amazon reviewed your Amazon account and must verify the identity of ..... Your payments may be placed on hold until you verify this information. Acceptable types of identity documentation include official government issued documentation, such as articles of incorporation or a business registration extract. Please note your document must include date of expiry if applicable, or it cannot be processed.

Click on the button at the bottom of this email to verify your information through a secure tool. Any information used for this verification will be securely stored and used for compliance purposes only.

Do not reply to this email with any personal information or documentation. If we don’t receive this information within 5 days, we will hold any pending payment until you verify your information. Reply to this email if you have any questions.

Thank you,

Amazon

Reference Number: cf3acf4c-1e5f-40c8-8934-71b98e5bb811

Second mail;

Our compliance team has reviewed your account and transactions which have been rejected by a financial institution. Before we proceed with attempting to process your disbursements again, we require that you provide confirmation that your beneficiary information is accurate and update your account information accordingly if needed. We will be unable to process disbursements if we are unable to verify the business entity or individual receiving the disbursements, and you may be asked to provide government issued documentation to support any name listed on your account.

To update your bank details, please follow these steps:

1. Go to Settings, and click Account Info.

2. On the Seller Account Information page, under Payment Information, click Deposit Methods.

3. Click Replace Deposit Method. If you need to edit other bank account information, click Manage Deposit Methods.

Please respond to this email to confirm that the information listed on your seller account currently reflects your legal or business entity name.

Sincerely,

Amazon Compliance

The documents and information requested above have been provided on time. However, our funds are still waiting in the account and this has put us in a very difficult situation.

We are waiting for your help.

Thank you.