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I am the owner of PriFa Coffee and the manufacturer of the products I’m trying to list. I recently created listings. However, the listings were marked inactive, and I received a message stating:

"We are not accepting applications to sell: Other Grocery & Gourmet Foods category in Used, Refurbished, Collectible condition(s) Other product(s)."

These products are brand-new, directly manufactured by us, and there are no other sellers offering them.

Could you please guide me on how to get these listings approved? I’m happy to provide any necessary documentation or verification

Moderators: Your undivided critical shame saving attention is required

Danny_amazon , sandy_amazon , cooper_amazon , nano_amazon

CASE ID 16908774951 - Agent Manasa has ZERO Sense of shame or respect. She does not check attachments, read emails properly and sends template replies 5 times over

This is an act of desperation because Manasa and the entire amazon organization has failed to demonstrate any propriety on this matter.

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Seller 12:14 AM12/28/2024

for the fifth bloody time. the image has been removed.

Cc: Andy Jassy

Dear Andy Jassy,

Manasa has no sense of respect or shame in conducting her job. Clear Evidence has been provided to indicate the ASIN is not violating already and she replies in a split second template replies

i'm going to expoose this nonsense by pasting it in the forums for everyone to see.

Attachments: CASE ID 16911505531 ASIN B09YTLH*** NO RESTRICTIONS but Violation still PERSISTS.png

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Seller 01:29 AM12/26/2024

If you can bloody hell do a manual check you would NOT be sending me such as stupid email.Your email just shows you didn't bother to check anything and just blast a stupid reply like this.The attachment demonstrates solid evidence the change has already taken place, but apparently your eyes need a medical review.

CHECK YOUR WORK 

Attachments: ASIN B09YTLH*** Product Detail Page Live.png

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Amazon 12:10 AM12/28/2024 (repeated template replies)

Amazon 02:03 AM12/26/2024 (repeated template replies)

Amazon 01:36 AM12/26/2024 (repeated template replies)

Amazon 01:20 AM12/26/2024 (repeated template replies)

Hello from Amazon Selling Partner Support,

My name is Manasa and I will be assisting you today.

I'm glad to help with your request about the listing removal of your brand protected ASIN.

We removed your listings because it displays the logo or trademark of DEWALT on the images for your product without clear authorization for the intellectual property owner for this use.

Remove all images of DEWALT trademark or logo from your product.

Hello,

Regarding the ASIN B06Y1J8N3F. The brand name was changed from Muddy Pond to JERVAMNI.

This product doesn't belong to brand JERVAMNI.

Thanks!

I want to express how disheartening OTDR penalties have become for sellers who are genuinely dedicated to doing a great job. As sellers, we strive to meet customer expectations and work tirelessly to produce, package, and ship orders on time. There isn’t a seller out there who doesn’t care about doing their best.

But OTDR feels like a metric designed to punish us for circumstances beyond our control. This holiday season, I oversaw every single order, ensuring production happened as quickly as possible. All orders were shipped on time, less 1.59% which I actually did ship on time but didn’t confirm shipment on time due to a short weather related network error. To be cautious, I increased my handling time—which already had buffer time built in—even further to add more buffer time, accounting for potential delays and protecting my OTDR. I even upgraded shipping options at my own expense, often exceeding the carrier delivery expectations set by Amazon's automated templates.

Despite all my efforts, some orders were delayed by carriers—a factor completely out of my control. I reviewed my shipping spreadsheet, and it’s absurd that plenty of items shipped with USPS Priority Mail—which is supposed to take 1–3 business days—took as long as three weeks to be delivered. This is completely beyond my control, and obviously, I want customers to receive their items on time even more than they do.

Unfortunately, automated handling time doesn’t work for me. During the holiday season, I deal with a much higher order volume, and practically, I knew I wouldn’t be able to fulfill certain SKUs with the same speed as during slower times of the year. I needed this extra 2–3 days as a buffer, even though during the off-season, I typically ship faster than the stated handling time.

When I increased my handling time for added protection, my order volume dropped significantly because customers understandably didn’t want to wait. I sacrificed sales to safeguard my account health, only to find that it still wasn’t enough. This morning, I woke up to an alert that my account is at risk of deactivation due to OTDR.

This is not sustainable. Why are sellers held responsible for carrier delays—especially during the holiday season when everyone knows unforeseen issues are inevitable? I even use Amazon Buy Shipping whenever it’s a viable option, but it isn’t always practical or cost-effective for custom products.

Additionally, if Amazon is showing delivery date extensions to customers, which influence their buying decisions, why are sellers held accountable for OTDR on those orders if they arrive before the promised extension date? On my spreadsheet, the field for delivery extensions is blank. Does this mean there was no extension, or does it mean the item arrived before the extension date? If there’s a way to confirm delivery extensions, it would help sellers like me better understand and manage this metric.

Amazon, please consider revising this policy. We’re already doing everything we can to satisfy customers, but we need fairness and recognition that some issues are beyond our control.

Greetings,

my caseID 16908705491

Kindly requesting amazon support to provide further clarification if the following documents will be accepted:

(1) Registration Extract: is Certificate of formation accepted ?

(2)Proof of Address: Is virtual office lease agreement accepted ?

(3)Statute document: Is operating agreement inclusive of articles of association accepted ?

@Seller_4GjtS9k0cnHHv

Thanks !

Hi everyone,

I’m facing an issue with my Amazon seller account and need some guidance. My account has been handed limited access due to a negative balance. I have already surrendered all my FBA inventory and applied to close the account. However, I’m being asked to pay the negative balance before I can proceed with the closure.

I tried downgrading my account to an individual seller account months back , but I’m not sure if that has happened yet. Meanwhile, the negative balance seems to be increasing month by month. I can’t even check why this is happening because I don’t have the option to view any details, and every time I click on a page, it redirects me to the payment page.

I am unable to contact Amazon support directly through my account and would appreciate it if anyone here could assist me or provide an email address where I can get the help I need.

Additionally, I received an email in September stating, "Your Amazon Seller Account has been Blocked – Action Required" for the USA account, and another similar notification in December for the Canada account. I'm not sure what is happening in the background and need to understand what further consequences may occur. I don’t plan to sell on Amazon anymore due to huge losses, so I just want to know if I should expect any further attempts to reactivate the account or if I can safely stop all actions. If not, I would like a clear picture of what is happening with my account.

Any advice or help is greatly appreciated!

Thank you.

I just want to remove the customer review for the ASIN B0CW1MM897.

Review details:

Store : Amazon.com

ASIN : B0CW1MM897

Title of the review: Labeled wrong, false advertising

The name of the reviewer: Caleb

The date of the review as it appears on our website: October 4, 2024

Includes the following error and cannot be resolved thus far - please help! Any time I click anything, it just brings me back to the same error message stated below (even when I click the help tab, etc)

You have attempted to access a store that is currently inactive. To reactivate your store, you may be required to add a new credit card and verify your identity. Please be advised that it may take a few minutes for your store to be reactivated.

Dear,

The parent (B0CMHWTN7Q) has normally more than 4600 number of reviews. However, the reviews have been separated throughout the childs and almost each child has different number of reviews right now. I created cases about the issue but the problem is not solved yet.

As you know, the problem extremely affects negatively my sales and performance of the Ads. Please help me by solving the issue.

All the best and happy new years.