I am a smallish seller so I want to hear from you guys what’s better to combat return fraud FBA or FBM?

I have sold with both and had lying customers return on both. I've never fell victim to the "switcheroo" scam but with FBM customers always lie about not receiving the product despite extensive evidence and if i don't comply they file A to Z guarantee and get auto refunded and I can't do much and take $ hit but also on my account health. With FBA they return and get refunded but my inventory gets stuck in "researching or reserved" for MONTHS and I guess i lose there as well. Is it easier for buyers to scam on FBA or FBM?

My product has completed cec certification and registered with alifornia Energy Commission (CEC), but I sent an email to the Amazon audit team to reply that the audit was not passed, and still cannot be sold in California. May I ask what should I do? Do I need to upload cec certification documents in the background

Hi Everyone,

I hope this post finds you well. I’m reaching out to seek advice and insights from the community regarding a potential fraud scenario we’ve encountered.

Recently, we received complaints from two different customers within a short period of time. Both customers are requesting free replacements for Amazon products, and they provided the following details:

Customer 1:

Order Number: 114-1928345-4304264

Name: James Allen

Shipping Address: 735-a South Market St., Wilmington, DE 19801-5246

Phone: +1 (302) 319 9919

Customer 2:

Order Number: 111-1827649-9749543

Name: Amanda Benson

Shipping Address: 735-a South Market St., Wilmington, DE 19801-5246

Phone: +1 (302) 319 9919

Key Observations:

Same Shipping Address: Both customers provided the exact same shipping address.

Invalid Order Numbers: The order numbers provided by both customers do not exist in our system, and Amazon customer service has also confirmed that these orders cannot be found.

Suspicious Contact Information: The phone numbers and email addresses provided seem generic and could potentially be fake.

Our Concerns:

We suspect this might be a fraud attempt, as the details provided do not match any legitimate orders in our records or on Amazon. We are reaching out to the community to see if anyone else has encountered similar situations or has insights into this pattern.

Questions for the Community:

Has anyone else received complaints from customers with the same shipping address but different names and order numbers?

Are there known fraud patterns involving fake order numbers and shared shipping addresses?

Does anyone have advice on how to handle such situations or verify the legitimacy of these requests?

We appreciate any input or guidance the community can provide. Let’s help each other stay vigilant and informed.

Dear Amazon Compliance Team,

I hope this message finds you well. I have encountered an issue with the "Manage Your Compliance" section while submitting required information for the US market. Despite submitting the details approximately 20 times, I continue to receive blank spreadsheets and an error message stating, "Data in Column ASIN/MP has been edited and is now invalid, does not match our records, please generate a new template and submit again." I have not made any changes to the ASIN section, yet the submissions are consistently failing.

Could you please review my submission and provide guidance or a resolution at your earliest convenience? The ASIN in question is B0F21D7T8Q for the US market.

Thank you for your prompt attention to this matter. I look forward to your assistance.

Best regards,

Playingoodies