I am a new seller and am wondering, is it better to start FBM to test the water before buying a large quantities or FBA ?

Hello, Have a customer that ordered an item yesterday. shipped out immediately. Most of my customers and satisfied with their items; I almost never have to do a return.

tonight he writes and says 'return requested, better price found". Looks like the return is on 'auto-authorize'. So, I believe that once he gets the item, he will have a label and he can return it. Once I receive it, I want to do a refund unless its returned damaged. However, can I do the refund minus the outgoing shipping fee? Thanks!

Just venting - nothing you haven't seen yourself if you do FBA

I got an FBA return from a buyer who honestly stated her case: "I accidentally ordered the wrong item"

The customer returned the item in perfect condition. The contents of the box look like they were never touched. Does it go back into inventory? Of course not! It is returned to me with all the attendant fees and charges.

Packing slip says "damaged". Obviously no inspection was ever made. Apparently the same people responsible for determining this perfect product is damaged are the same ones who approve sending empty packages to other buyers.

Since my item arrived back in otherwise perfect condition, can I resell it as "new"? OF COURSE NOT. They plastered the product box with 3 Amazon stickers.

And, thanks to another wonderful new policy, because I only sell a few of this item each month, I'm blessed with the new excessive returns surcharge.

I'm sorry for you if you're a seller who is entrenched as I am. I am only able to slowly back away from this horror. If you are a new seller or planning to be, please take seriously the warnings you see in these forums. Selling here will not make your life better.