Account suspended for no reason?


Hi there,

I just began the process of wanting to sell on Amazon US internationally (I am in New Zealand).

I started my LLC, went through the long haul of verification then my account immediately got suspended because they wanted a utility bill AND my business license.

So I went to claim a bill just today which was supposed to come tomorrow but then I got this email :

Hello Omid,

Your Amazon selling account remains deactivated. Your listings have been removed. Funds will not be transferred to you and may be held for 90 days or longer. Please ship any open orders to avoid further impact to your account.

Why is this happening?
This decision was made after reviewing both your account and the information provided.

We may not respond to further emails about this issue.

I really have no clue what’s going on. I didn’t even get the chance to submit my utility bill. I’ve never sold on amazon, everything is under my name at the same address and name everything.

This is a frustrating experience to begin selling on Amazon and I would like to know how to navigate this. They already charged me $45 and then they decided to blow me a kiss of death.

Any advice would really be helpful.

Thank you.


Amazon’s process can be confusing. I’m still not sure why they send these new templates that confuse even experienced posters.


Yes… This is frustrating and I’ve emailed Amazon and no avail.

My bill should come in today snd I’m going to send in both and see how it goes.

Do you have any idea what’s going on?


Well for starters just that whatever you first supplied for verification didn’t pass, you listed questionable items or you haven’t sent what they asked for yet.

  • Read the thread
  • Check everything as it mentions


It did pass. I was emailing a guy live as it all happened. And he verified it and said you can start selling.

Havent listed a single thing.

It might be because i havent sent it what they asked for just yet. If thats the case, amazon seems to be extremely impatient because it was only a day after I got that email sent. I just called up my bill company to have something sent in my name and it was supposed to come in today but all this hassle happened ;(

I’ll send everything in and update you o nhow it goes. Appreciate you replying

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