Amazon adding 8 extra days to delivery estimates?!?!?! with perfect OTDR
Don't know if other sellers are experiencing this...Amazon is padding the crap out of our transit times...we are well above the 90% OTDR yet they're showing our items won't be delivered until Dec 4-6!! that's 10-12 shipping days, we have our transit time for these areas set at 2-4 days with 1 day handling...and according to our dashboard they are only supposed to be adding .8 days so there's an extra 8 days being added!!!! some sort of ploy to drive more business to FBA during the holidays? this is inexcusable there has got to be some sort of recourse otherwise FBM sellers will all be out of business by next year....we're losing all of our buy boxes due to this 'error'!
5 replies
Seller_ijrzJr7DN7y12
Dealing with the same thing on our end... as a top 100 Amazon 3P seller. This will be incredibly detrimental to 3P businesses, especially this time of the year.
@Nano_Amazon @Glenn_Amazon @Cooper_Amazon @Atlas_Amazon @Josh_Amazon @Roberto_Amazon @Jameson_Amazon can we get some help here??
KJ_Amazon
Thank you for these questions about promise extensions @Seller_ijrzJr7DN7y12 and @Seller_ZDUFw1qRNIbgB. If you have created seller help cases about this issue, please share the Case ID with me so I can ask our partner team to confirm that extensions are being correctly applied to orders and offers.
I have shared seller feedback with our partner team regarding promise extensions, and that team is working on improving the messaging available to sellers. I will follow up in this and related threads when that information becomes available.
Please note that the Fulfillment Insights Dashboard does not display current promise extensions for your orders/offers. It shows the delivery promise extensions for the time window shown at the top of that page.
KJ_Amazon
Seller_5HWPhkqmyqcqt
same here! 4 days added, perfect metrics!
Amazon adding 8 extra days to delivery estimates?!?!?! with perfect OTDR
Don't know if other sellers are experiencing this...Amazon is padding the crap out of our transit times...we are well above the 90% OTDR yet they're showing our items won't be delivered until Dec 4-6!! that's 10-12 shipping days, we have our transit time for these areas set at 2-4 days with 1 day handling...and according to our dashboard they are only supposed to be adding .8 days so there's an extra 8 days being added!!!! some sort of ploy to drive more business to FBA during the holidays? this is inexcusable there has got to be some sort of recourse otherwise FBM sellers will all be out of business by next year....we're losing all of our buy boxes due to this 'error'!
Amazon adding 8 extra days to delivery estimates?!?!?! with perfect OTDR
Don't know if other sellers are experiencing this...Amazon is padding the crap out of our transit times...we are well above the 90% OTDR yet they're showing our items won't be delivered until Dec 4-6!! that's 10-12 shipping days, we have our transit time for these areas set at 2-4 days with 1 day handling...and according to our dashboard they are only supposed to be adding .8 days so there's an extra 8 days being added!!!! some sort of ploy to drive more business to FBA during the holidays? this is inexcusable there has got to be some sort of recourse otherwise FBM sellers will all be out of business by next year....we're losing all of our buy boxes due to this 'error'!
5 replies
5 replies
Seller_ijrzJr7DN7y12
Dealing with the same thing on our end... as a top 100 Amazon 3P seller. This will be incredibly detrimental to 3P businesses, especially this time of the year.
@Nano_Amazon @Glenn_Amazon @Cooper_Amazon @Atlas_Amazon @Josh_Amazon @Roberto_Amazon @Jameson_Amazon can we get some help here??
KJ_Amazon
Thank you for these questions about promise extensions @Seller_ijrzJr7DN7y12 and @Seller_ZDUFw1qRNIbgB. If you have created seller help cases about this issue, please share the Case ID with me so I can ask our partner team to confirm that extensions are being correctly applied to orders and offers.
I have shared seller feedback with our partner team regarding promise extensions, and that team is working on improving the messaging available to sellers. I will follow up in this and related threads when that information becomes available.
Please note that the Fulfillment Insights Dashboard does not display current promise extensions for your orders/offers. It shows the delivery promise extensions for the time window shown at the top of that page.
KJ_Amazon
Seller_5HWPhkqmyqcqt
same here! 4 days added, perfect metrics!
Seller_ijrzJr7DN7y12
Dealing with the same thing on our end... as a top 100 Amazon 3P seller. This will be incredibly detrimental to 3P businesses, especially this time of the year.
@Nano_Amazon @Glenn_Amazon @Cooper_Amazon @Atlas_Amazon @Josh_Amazon @Roberto_Amazon @Jameson_Amazon can we get some help here??
Seller_ijrzJr7DN7y12
Dealing with the same thing on our end... as a top 100 Amazon 3P seller. This will be incredibly detrimental to 3P businesses, especially this time of the year.
@Nano_Amazon @Glenn_Amazon @Cooper_Amazon @Atlas_Amazon @Josh_Amazon @Roberto_Amazon @Jameson_Amazon can we get some help here??
KJ_Amazon
Thank you for these questions about promise extensions @Seller_ijrzJr7DN7y12 and @Seller_ZDUFw1qRNIbgB. If you have created seller help cases about this issue, please share the Case ID with me so I can ask our partner team to confirm that extensions are being correctly applied to orders and offers.
I have shared seller feedback with our partner team regarding promise extensions, and that team is working on improving the messaging available to sellers. I will follow up in this and related threads when that information becomes available.
Please note that the Fulfillment Insights Dashboard does not display current promise extensions for your orders/offers. It shows the delivery promise extensions for the time window shown at the top of that page.
KJ_Amazon
KJ_Amazon
Thank you for these questions about promise extensions @Seller_ijrzJr7DN7y12 and @Seller_ZDUFw1qRNIbgB. If you have created seller help cases about this issue, please share the Case ID with me so I can ask our partner team to confirm that extensions are being correctly applied to orders and offers.
I have shared seller feedback with our partner team regarding promise extensions, and that team is working on improving the messaging available to sellers. I will follow up in this and related threads when that information becomes available.
Please note that the Fulfillment Insights Dashboard does not display current promise extensions for your orders/offers. It shows the delivery promise extensions for the time window shown at the top of that page.
KJ_Amazon
Seller_5HWPhkqmyqcqt
same here! 4 days added, perfect metrics!
Seller_5HWPhkqmyqcqt
same here! 4 days added, perfect metrics!
