Glitch in the video verification system | 4 weeks without update
There’s a glitch in the video verification system. I completed the verification four weeks ago, and two weeks ago, a support agent informed me that my video verification was rejected and that I’d need to redo it. However, each time I attempt to start the process again, I’m redirected to a page (see attached screenshot) that prevents me from re-verifying.
Over the past four weeks, I’ve opened over ten cases, with each response advising me to wait longer or redo the verification—even though I can’t. Given the ongoing delays and repetitive responses, I believe a manual escalation is needed. If you could either schedule the verification for me or let me know how to provide additional details directly, I would greatly appreciate it.
Anybody had a similar experience?
0 replies
Atlas_Amazon
Hello @Seller_QLQ1UT6FoPIgY
Thank you for the information provided regarding the issues you have experienced recently. I understand our team has been attempting to complete verification, but you have been seeing issues with the ability to do so. I have gone ahead and transferred information of yours to another team for further review.
As of now, we do not have any updates available for your situation, but we will continue to monitor. Please continue to refer to this thread with any future questions or updates that you have so we may assist.
Best,
Atlas
Atlas_Amazon
Hello @Seller_QLQ1UT6FoPIgY
I wanted to follow up with you as we had received some additional information from our teams regarding your situation. They have communicated that they will need you to complete the video verification.
We advise on going through the account information section through seller central and ensuring your information is accurate. Once you have submitted the information, click the link for the video call verification and follow the on-screen instructions. We would advise on having both a valid government-issued photo identity document that includes:
- Your full name
- ID number
- Expiry date
- Signature of the holder
- Country of issuance or citizenship
In addition to an identity document, you will need to provide a credit card or bank statement. The statement must have:
- Been issued in the previous 180 days
- Include the full individual or business name
- Residential or business operating address
- Bank information
These documents should be in the original form and be ready to be presented during the video call. If our team reviews this information, and are unable to move forward, we will not be able to guarantee a resolution for the concerns you are seeing.
If you do experience issues, we would encourage you to compile the details in a case for us to review. We do encourage you to refer back to this thread if you receive any follow up information you would like to share.
Best,
Atlas
Seller_QLQ1UT6FoPIgY
Quick update for anyone in the same situation: support has been unhelpful. They keep insisting I need to submit new documents for verification, which then triggers the video verification requirement all over again. So far, I've attempted to schedule the meeting with Amazon 27 times across multiple browsers, made 12 phone calls, submitted 5 video recordings of the issue, and opened over 50 support cases—all leading nowhere.
Glitch in the video verification system | 4 weeks without update
There’s a glitch in the video verification system. I completed the verification four weeks ago, and two weeks ago, a support agent informed me that my video verification was rejected and that I’d need to redo it. However, each time I attempt to start the process again, I’m redirected to a page (see attached screenshot) that prevents me from re-verifying.
Over the past four weeks, I’ve opened over ten cases, with each response advising me to wait longer or redo the verification—even though I can’t. Given the ongoing delays and repetitive responses, I believe a manual escalation is needed. If you could either schedule the verification for me or let me know how to provide additional details directly, I would greatly appreciate it.
Anybody had a similar experience?
Glitch in the video verification system | 4 weeks without update
There’s a glitch in the video verification system. I completed the verification four weeks ago, and two weeks ago, a support agent informed me that my video verification was rejected and that I’d need to redo it. However, each time I attempt to start the process again, I’m redirected to a page (see attached screenshot) that prevents me from re-verifying.
Over the past four weeks, I’ve opened over ten cases, with each response advising me to wait longer or redo the verification—even though I can’t. Given the ongoing delays and repetitive responses, I believe a manual escalation is needed. If you could either schedule the verification for me or let me know how to provide additional details directly, I would greatly appreciate it.
Anybody had a similar experience?
0 replies
0 replies
Atlas_Amazon
Hello @Seller_QLQ1UT6FoPIgY
Thank you for the information provided regarding the issues you have experienced recently. I understand our team has been attempting to complete verification, but you have been seeing issues with the ability to do so. I have gone ahead and transferred information of yours to another team for further review.
As of now, we do not have any updates available for your situation, but we will continue to monitor. Please continue to refer to this thread with any future questions or updates that you have so we may assist.
Best,
Atlas
Atlas_Amazon
Hello @Seller_QLQ1UT6FoPIgY
I wanted to follow up with you as we had received some additional information from our teams regarding your situation. They have communicated that they will need you to complete the video verification.
We advise on going through the account information section through seller central and ensuring your information is accurate. Once you have submitted the information, click the link for the video call verification and follow the on-screen instructions. We would advise on having both a valid government-issued photo identity document that includes:
- Your full name
- ID number
- Expiry date
- Signature of the holder
- Country of issuance or citizenship
In addition to an identity document, you will need to provide a credit card or bank statement. The statement must have:
- Been issued in the previous 180 days
- Include the full individual or business name
- Residential or business operating address
- Bank information
These documents should be in the original form and be ready to be presented during the video call. If our team reviews this information, and are unable to move forward, we will not be able to guarantee a resolution for the concerns you are seeing.
If you do experience issues, we would encourage you to compile the details in a case for us to review. We do encourage you to refer back to this thread if you receive any follow up information you would like to share.
Best,
Atlas
Seller_QLQ1UT6FoPIgY
Quick update for anyone in the same situation: support has been unhelpful. They keep insisting I need to submit new documents for verification, which then triggers the video verification requirement all over again. So far, I've attempted to schedule the meeting with Amazon 27 times across multiple browsers, made 12 phone calls, submitted 5 video recordings of the issue, and opened over 50 support cases—all leading nowhere.
Atlas_Amazon
Hello @Seller_QLQ1UT6FoPIgY
Thank you for the information provided regarding the issues you have experienced recently. I understand our team has been attempting to complete verification, but you have been seeing issues with the ability to do so. I have gone ahead and transferred information of yours to another team for further review.
As of now, we do not have any updates available for your situation, but we will continue to monitor. Please continue to refer to this thread with any future questions or updates that you have so we may assist.
Best,
Atlas
Atlas_Amazon
Hello @Seller_QLQ1UT6FoPIgY
Thank you for the information provided regarding the issues you have experienced recently. I understand our team has been attempting to complete verification, but you have been seeing issues with the ability to do so. I have gone ahead and transferred information of yours to another team for further review.
As of now, we do not have any updates available for your situation, but we will continue to monitor. Please continue to refer to this thread with any future questions or updates that you have so we may assist.
Best,
Atlas
Seller_QLQ1UT6FoPIgY
This has been going on for 30 days.
Atlas_Amazon
Hello @Seller_QLQ1UT6FoPIgY
I wanted to follow up with you as we had received some additional information from our teams regarding your situation. They have communicated that they will need you to complete the video verification.
We advise on going through the account information section through seller central and ensuring your information is accurate. Once you have submitted the information, click the link for the video call verification and follow the on-screen instructions. We would advise on having both a valid government-issued photo identity document that includes:
- Your full name
- ID number
- Expiry date
- Signature of the holder
- Country of issuance or citizenship
In addition to an identity document, you will need to provide a credit card or bank statement. The statement must have:
- Been issued in the previous 180 days
- Include the full individual or business name
- Residential or business operating address
- Bank information
These documents should be in the original form and be ready to be presented during the video call. If our team reviews this information, and are unable to move forward, we will not be able to guarantee a resolution for the concerns you are seeing.
If you do experience issues, we would encourage you to compile the details in a case for us to review. We do encourage you to refer back to this thread if you receive any follow up information you would like to share.
Best,
Atlas
Atlas_Amazon
Hello @Seller_QLQ1UT6FoPIgY
I wanted to follow up with you as we had received some additional information from our teams regarding your situation. They have communicated that they will need you to complete the video verification.
We advise on going through the account information section through seller central and ensuring your information is accurate. Once you have submitted the information, click the link for the video call verification and follow the on-screen instructions. We would advise on having both a valid government-issued photo identity document that includes:
- Your full name
- ID number
- Expiry date
- Signature of the holder
- Country of issuance or citizenship
In addition to an identity document, you will need to provide a credit card or bank statement. The statement must have:
- Been issued in the previous 180 days
- Include the full individual or business name
- Residential or business operating address
- Bank information
These documents should be in the original form and be ready to be presented during the video call. If our team reviews this information, and are unable to move forward, we will not be able to guarantee a resolution for the concerns you are seeing.
If you do experience issues, we would encourage you to compile the details in a case for us to review. We do encourage you to refer back to this thread if you receive any follow up information you would like to share.
Best,
Atlas
Seller_QLQ1UT6FoPIgY
Quick update for anyone in the same situation: support has been unhelpful. They keep insisting I need to submit new documents for verification, which then triggers the video verification requirement all over again. So far, I've attempted to schedule the meeting with Amazon 27 times across multiple browsers, made 12 phone calls, submitted 5 video recordings of the issue, and opened over 50 support cases—all leading nowhere.
Seller_QLQ1UT6FoPIgY
Quick update for anyone in the same situation: support has been unhelpful. They keep insisting I need to submit new documents for verification, which then triggers the video verification requirement all over again. So far, I've attempted to schedule the meeting with Amazon 27 times across multiple browsers, made 12 phone calls, submitted 5 video recordings of the issue, and opened over 50 support cases—all leading nowhere.
