(1.) On Tuesday, January 7th we shipped the product for order 114-3861677-1387437 via Amazon Buy Shipping with full UPS insurance. The customer is in Mexico, and as usual UPS stated they couldn't 'reach the receiver' for customs clearance.

(2.) On February 25th the customer opened an A-to-Z claim claiming they had not received the package. This claim was found in the customer's favor, despite us having purchased the shipping label through Amazon's 'BUY SHIPPING' policy.

(3.) After appealing the AtoZ claim, Amazon directed us to start a claim with the carrier which we did on March 17th 2025.

(4.) Today UPS closed the claim, stating the package was returned to an Amazon warehouse "PHX IE MDU"

(5.) We purchased shipping through Amazon Buy Shipping which should have covered us for any shipping issues, AND we purchased insurance for the package as well. Now Amazon has the product, the customer has our money, and we have nothing. We've opened a case under ID 17547780181.

This is so completely ridiculous that it's hard to believe it's real. Hoping a mod can help with this. @Seller_RSwABJNHpHnEZ ?

I have many lost inbound cases that have no Reponses in months and no resolution.

CASE ID - 16997783871 , 17532828061 Associated with shipment id - FBA18LTRGSM9

CASE ID - 17532785151 , 17018158681 Associated with shipment id - FBA18LKVNMJ6

CASE ID - 16997626491 , 17531798371 Associated with shipment id - FBA18L99QRT6

CASE ID - 1750078305, Associated with shipment id - FBA18FK6ZFQP

CASE ID - 17411710521, Associated with shipment id - FBA189SNBV3B

CASE ID - 16999354261, Associated with shipment id - FBA18LP3LZH7

CASE ID - 16999436961, Associated with shipment id - FBA18LRLBMXV

CASE ID - 16999931061, Associated with shipment id - FBA18HCKGZ1S

CASE ID - 17018024691, Associated with shipment id - FBA18L1RT34L

CASE ID - 17048376771, Associated with shipment id - FBA18LJPQGPB

CASE ID - 17099929531, Associated with shipment id - FBA18MMFJ6PL

CASE ID - 17108380461, Associated with shipment id - FBA18N6F5RR2

CASE ID - 17162785071, Associated with shipment id - FBA18P5XRNHB

Can any Mode here please help escalate these issues.

@Seller_37l8i4vuvugjG

@Seller_RSwABJNHpHnEZ

@Seller_CnfW62x6yxvJw

@Seller_khUF6HPR2AHxu

Need help! Bullet points not going live after 96+ hours.

ID 17528043871

Hi everyone,

I’m facing a frustrating situation with my Amazon seller account and would really appreciate advice from anyone who’s dealt with something similar. Here’s what happened:

Background:

Started as an LLC but had to switch to an Individual account due to banking issues.

All my inventory was purchased under the LLC, but now Amazon wants documents matching my Individual account.

The Problem:

My supplier doesn’t provide formal Letters of Authorization (LOA)—only email confirmations.

Amazon seems to be rejecting these, even though the supplier is verified (I have invoices and payment proofs).

My inventory is stuck in “FC Processing Reserved” status, and I can’t sell or return it.

What I’ve Done:

Submitted all possible docs: LLC registration, EIN, supplier emails, invoices, and ID.

Contacted Seller Support multiple times, but the case is still pending.

Questions for the Community:

Has anyone successfully used supplier email authorization instead of an LOA?

How did you resolve inventory stuck in “FC Processing Reserved”?

Any tips for expediting manual review after an LLC-to-Individual transition?