Hello,
Please note that I am not fluent in English, so I am using Google Translate to write this post.
Recently, I received an email stating that one of my listings was flagged due to "insufficient inventory verification." The message included the following request:
To verify the supplier’s supply chain, please submit the following required documents and information:
A copy of invoices, receipts, contracts, delivery orders, or authorization letters from the supplier issued within the last 365 days.
If you are not the brand owner, include authorization documents and a complete set of paperwork to prove a valid supply chain.
If you are the brand owner, provide a copy of your brand registration certificate along with a business license or government-issued ID.
In response, I submitted:
A transaction statement (거래명세서) from the supplier,
An official tax invoice issued by the Korean National Tax Service, and
A letter of authorization (LOA) provided by the brand.
However, I keep receiving the same automated response again, stating the same document requirements.
I am confused and don’t know what further steps to take, as I have already submitted the original documents.
I would sincerely appreciate any help or guidance you could offer on how to resolve this issue.
Thank you.
Pinned by community manager