Customer got a very common item that we sell a lot of. He didn't like it so he opened a return request. Returns are auto authorized

Customer then opens a A-Z claim for no reason. Hasn't sent the product back. I disputed the A-Z claim that shouldn't have been allowed to be opened in the first place and was denied with the reason "We reviewed the details for this claim and found that you did not respond to the buyer’s return request before the claim was filed."

There was no need to respond to the buyers return request. It is AUTO AUTHORIZED. They didn't send emails about it, just opened the return. There is no communication needed, just send it back.

Order 114-3646746-4749828

This is unneeded and creates a lot of frustration on the sellers part. Customer just needed to send the item back for a refund, this isn't a A-Z issue.

Amazon customer is trying to get a refund and still keep the item, and sent first an abusive message that we reported, and after that - sent a message IMPERSONATING that it comes from seller support, here is a copy of it:

_____________

Dear Amazon Seller,

This is Amazon Customer Service. A customer contacted us with some questions about a purchase they made from you. The problem is described as follows:

Product:

Order number:

Return request: No

Reason for contact: A customer has complained to us about the product. Our team is reviewing the documents and photos sent by the customer. The necessary information will be sent to you. In this case, please complete the customer's return immediately!

Please respond to this request within 48 hours.

Thank you,

Amazon Customer Service

_________

This was also reported, and we filled out the abuse form, but they kept harassing us.

Is there any other way to get this solved? Impersonating seller support is too much, and we are still receiving no help from Amazon.

Thank you for any advice or help from mods!

Hi, I'm trying to figure out why my entire product inventory is completely gone from my catalog and if if can be restored. The Amazon help desk is not very helpful in explaining anything regarding this issue or advice on how to resolve it. The latest message I received is below. Has has anyone ever experienced this issue. I would hate to leave Amazon to solely sell on Walmart but it is looking like I may have to.

Hello from Amazon Selling Partner Support,

We understand you have contacted us regarding ASIN: B0D4429HB2 being deleted.

Please be informed the ASIN: B0D******** was tombstoned , which means all Merchants who were selling the item have deleted the SKU from their inventory.

It’s an automatic function triggered by that last Merchant SKU being deleted from the ASIN.

The ASIN cannot be sold again in Amazon.

To help us continually improve, we ask that you take a moment to complete our survey below to tell us about your experience with this specific interaction.

I purchased a graphics card from Best buy, resold it to an Amazon customer,

That customer used the item for 28 days, then due to either over clocking or neglect, burned the card out.

They returned it to me, stating it never worked.

1. They kept it for 28 days

2. It was covered in dust, consistent with non stop use for weeks.

When I opened safe-t claim, They asked for FEW things.

Photo of product, its serial number, and the mailing label.

When Amazon replied, I was asked for something I cannot provide. THEY DEMANDED AN INVOICE WITH SERIAL NUMBER!!!!!!!!

The serial number is not provided on Best Buys invoice. Nor is it even from Amazon. So I was denied. This is second time this has happened.

Its unfair by design and shows me that SAFE-T is a fraudulent offering that Amazon states it covers sellers but knows most invoices do not

include serial numbers! THIS LOSS OF OVER $1000 is devastating to sellers.

Any normal business would not have FORCED me to refund the criminal in advance and file a pointless SAFE-T afterwards.

SOMEONE HELP ME!!!!!