Amazon customer impersonating as Seller Support in Messages
Amazon customer is trying to get a refund and still keep the item, and sent first an abusive message that we reported, and after that - sent a message IMPERSONATING that it comes from seller support, here is a copy of it:
_____________
Dear Amazon Seller,
This is Amazon Customer Service. A customer contacted us with some questions about a purchase they made from you. The problem is described as follows:
Product:
Order number:
Return request: No
Reason for contact: A customer has complained to us about the product. Our team is reviewing the documents and photos sent by the customer. The necessary information will be sent to you. In this case, please complete the customer's return immediately!
Please respond to this request within 48 hours.
Thank you,
Amazon Customer Service
_________
This was also reported, and we filled out the abuse form, but they kept harassing us.
Is there any other way to get this solved? Impersonating seller support is too much, and we are still receiving no help from Amazon.
Thank you for any advice or help from mods!
7 replies
Seller_OvL8C4BJWiuS9
This is not a buyer impersonating Amazon-this is Amazon relaying in their words what the buyer said to them.
Seller_iobipI6xASRkh
I am with @Seller_OvL8C4BJWiuS9 how do you know it was from a buyer? What was the email address it came from?
Seller_Hi7wbO2Kbo6bl
TVOI50 has the right of it. That is exactly how Amazon relays messages from buyers -- they don't really just relay the message as they are supposed to -- they paraphrase and interpret more than they should -- but that's the way it is handled.
Seller_b8LkvBQQdLIft
it came from a buyer- in-buyer-seller message right INSIDE the messaging system.
Joey_Amazon
Hey @Seller_b8LkvBQQdLIft,
Thank you for sharing this here at the forums.
Reporting the abuse is for sure the first step here. If you wish, please share the Case ID or Order ID associated with this issue. I would like to review all the details and determine the best way to proceed.
Thanks,
Joey
