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Recent discussions

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Want to spice up your content for the holiday season?

Download the 2024 Holiday Brand Guide to make your preparations for the holiday season! Explore programs that can help with consideration and conversion, and quick start strategies to build on as you refresh your listings and brand content.

You can now use generative AI in the A+ Content Manager, create promotions for specific audience segments, earn a referral bonus, and more!

Download the guide HERE!

What changes are you planning to make to your listings? What other tips and content would you like to see for holiday season preparations? Let us know in the comments below!

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1 vote
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My account deactivate
by Seller_YD9lMh4hJJHjy

I am open new account Seller centre But now my account deactivate Section three violation But I don't sell any product I'm listening Portable house after some day This How's also deactivate because I don't like I'm thinking I am silly another product But now my accounts deactive.Why?I don't know what is the reason this one Also I don't know

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buyer`s address
by Seller_SoEgExWsFfFdl

buyers addresses are not visible/ available within a week

how the F / U / C / K am i supposed to check with the post office if the package was delivered to the correct address?

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7 replies
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False and Unfair Negative Review from Competitor
by Seller_ZXgLbs7GABwxw
Amazon replied

I am writing this post to seek advice and also to call for action regarding a malicious negative review that we have received on our product, the iPhone 12 replacement screen.

Recently, we found a very concerning negative review that claims our replacement screen is not OLED without providing any reasons or evidence. This is clearly a misleading comment from a competitor trying to undermine our business. We are certain of the quality of our product, and it is indeed an OLED replacement screen.

Such unfair practices not only damage our reputation but also disrupt the fair competition environment on Amazon. We strongly urge Amazon to conduct an investigation into this matter. Amazon can examine our product to verify its quality and authenticity. We request that Amazon remove this baseless and malicious negative review that is destroying fair competition.

We have always been committed to providing high-quality products and excellent service to our customers. We believe in fair competition and work hard to earn the trust of our buyers. But when faced with such unjust attacks from competitors, we need the support of the Amazon community and the platform itself.

Has anyone else encountered similar situations? What steps did you take? Any advice on how to deal with such malicious reviews from competitors would be greatly appreciated.

Thank you all for your attention and support.

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Order ID: 111-0698138-9684224

First off, Amazon issued a full refund plus return shipping on 11/03/24 - almost 90 days after item was delivered to buyer. Now its almost 100 days since the item was delivered to the buyer, and the buyer returned the item to an address in Key Point, New Jersey and not to us in South Carolina. Clearly fraud involved here by the buyer. The USPS in South Carolina asked that we file a complaint on this buyer with the U.S. Postal Inspector's Office. 

Item Purchased: 8/7/24. Item Delivered: 8/10/24. Amazon Approved Return: 8/20/24. Buyer Shipped the Return: 10/31/24 (already over 60-days after it was received). Amazon Issued a Full Refund: 11/3/24. Package Returned to the Wrong Address: 11/12/24 ( returned to Key Point, NJ).

We filed an A-to-Z Claim but Amazon Denied the claim and refunded us nothing. Total BS. Typical Amazon not following their own return policy and screwing over the seller. This is a constant problem.

We should be granted $102.94 ($89.99 for purchase price, $6.29 for shipping charges, $5.62 for return shipping, and $1.04 for addition return shipping charges).

1 vote
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Hello Amazon Seller Support,

I am writing to request the removal of a customer review that has been posted on one of my product listings. The review in question pertains to issues caused by Amazon's Fulfillment by Amazon (FBA) service, namely slow delivery and product damage.

According to Amazon's review policies, reviews that primarily discuss fulfillment experiences or shipping delays fall under feedback, not product reviews, and are therefore eligible for removal.

Here are the details of the review:

ASIN: B0DBHVGX76

Review Date: November 11, 2024

Review Content: Arrived very late. All wrinkled and with the hanging broken.

Review URL: https://www.amazon.com/gp/customer-reviews/R2X8VXJCUCB0HH/ref=cm_cr_dp_d_rvw_ttl?ie=UTF8&ASIN=B0DBHVGX76

Since the concerns raised in the review are directly related to FBA services and not the product itself, I kindly request that the review be removed.

I've tried submitting a report to resolve this issue but can't got a response back, so hopefully the Amazon team can help me with that.

Thanks in Advance.

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Every time I try to change the settings to get my items returned to me, I get the error message attached.

I have talked to 5 different support agents, for about 5 hours of total time and no one can help me. Cases get opened, and then I am just told to clear my cache, or update my billing settings and they close the case.

This is actually happening in the Canadian marketplace, but their forums are a ghost town, so I came here to see if anyone knew anything.

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2 separate orders of 5 units to get ungated?
by Seller_PWSSOB29FzlqK
in group

To my understanding Amazon requires an invoice with at least 10 total items to get ungated. Many of the websites I come across only let you buy 5 items at once. Would I be able to buy 2 orders of 5 items (for a total of 10 items) and still be able to become ungated?

0 votes
0 votes
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1 reply
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ad page does not show details
by Seller_MI3B8uawyw9p8

I can't view ad campaigns on the web, they only appear in the app on my phone. When I try to use it online it says sorry, there was a problem, try again.

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0 replies
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Lost Buy Button - No featured offers available
by Seller_OJJwcVlhcTi8R

While there are many sellers on Amazon that sell the same product as me and I saw it at affordable price I have no statistical issues but I learned halfway through today that my buy box/button is no longer appearing. I contacted Apple support thinking that it was a mistake and just needs to be corrected. Now they said it was no mistake that I was in violation of something they couldn't tell me what it was I had no warning and there was nothing in my stats that indicated there was a problem.

I plan on reporting the other sellers that sell the same product as me. If they are not removed from the buy box just as I was then it's clearly some sort of discrimination. I think that it is because I am a fulfilled by merchant Seller and not fulfilled by Amazon as most of the others that sell the same product. this sounds like a class action lawsuit waiting to happen

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我在亚马逊品牌注册中心创建了一个申请,希望我的品牌能得到亚马逊的批准。新店铺和新品牌,因为第一次操作,不知道品牌刚注册,要等7天,导致备案申请被拒绝了。当我重新提交申请时,显示品牌申请目前正在审核中,联系客服也没有解决办法,只能等90天,就不能拒绝这个备案申请,让我重新备案吗,90天黄花菜都凉了

1 vote
3 votes
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5 replies
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