I have received an one star product review. It is my first product review and to make it even worse the review is about my two bestsellers. Sales have dramatically dropped.
Link: [click here|http://www.amazon.com/s/ref=bl_sr_apparel?ie=UTF8&field-brandtextbin=Barnhard+Bodywear&node=1036592]
To solve this problem I want to sort it out with this customer. I want to offer this customer a larger size (for free) or make a full refund and ask her if she is willing to remove her review.
Question: I am looking for an example of such a question/e-mail to a customer.
What is the best way/question to make this customer a proposal to sort this out.
Any help will be highly appreciated… thanks in advance!