Account incorrectly blocked
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Seller_daRt50aTHk7Ta

Account incorrectly blocked

My account has been blocked for over a month due to an incorrect Amazon Seller association between my account and my brother's account. I opened an account in the US marketplace some time ago, but I have never had any activity and have never tried to sell anything.

I have already sent the following documents proving that we have no commercial connection, and neither of us has ever had access to each other's accounts:

1. Document proving that no type of commercial activity was carried out on my account.

2. A sworn and notarized statement signed by me and my brother, in which we make it clear that there is no connection between the accounts, and there was no type of commercial relationship or sharing of information.

I only received a message with no explanation stating that the information is not sufficient to unblock the account.

I would like to point out that I am aware of a similar case, in which accounts were blocked due to the existing family relationship, however, the account was unblocked, and only the sworn and notarized statement was sent.

I see that cases that are completely the same are judged completely differently.

I am requesting more detailed support and assistance to resolve this issue.

Amazon Support, can you help me with this?

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4 replies
Tags:Account Health, Deactivated, Suspended
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4 replies
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April_Amazon

Hello @Seller_daRt50aTHk7Ta,

Thank you for reaching out to us through the Forums. I can appreciate how navigating the appeal process for related accounts may be causing you stress and confusion.

user profile
Seller_daRt50aTHk7Ta
My account has been blocked for over a month due to an incorrect Amazon Seller association between my account and my brother's account. I opened an account in the US marketplace some time ago, but I have never had any activity and have never tried to sell anything.
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I will give you some general information about the Multiple Account Policy. For greater detail concerning your specific situation, please provide an ASIN, Case ID or Performance Notification. With that information and the help from an internal team, I am able to research in greater detail.

Please review: Address a Multiple Account Policy violation and Comply with Amazon’s Multiple Account policy

user profile
Seller_daRt50aTHk7Ta
I would like to point out that I am aware of a similar case, in which accounts were blocked due to the existing family relationship, however, the account was unblocked, and only the sworn and notarized statement was sent.
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The most difficult part of this violation is the ability to identify how you are connected to the other account. Not only identify the connection but break the connection. You are in a situation where you know the other seller, and this can be a good thing. What you must figure out is what the connection might be and stop it.

user profile
Seller_daRt50aTHk7Ta
I have already sent the following documents proving that we have no commercial connection, and neither of us has ever had access to each other's accounts:
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Sometimes you are required to provide a time line of when you stopped the connections. It does not really matter if there is a commercial or more personal connection, Amazon looks at all connections. You may want to take that into consideration when determining the signals that connect you to your cousin.

Is there any way your cousin can re-activate his account? This would also resolve your account.

I am hoping some of this information may be helpful. If you would like me to take a deeper look, please do provide a Case ID.

I look forward to your response. Thank you for reaching out on the Forums.

April

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