Product Authenticity Complaints (We cannot accept this invoice because we are unable to verify the supplier.)
I had submitted all the documents with full supplier chain document, like authorization letter, invoice with the web site, e-mail, company address, telephone number and fax number and contact information to Amazon performance team. I don't know why they keep on reject my appeal with "We cannot accept this invoice because we are unable to verify the supplier."
The products were bought from a distributor and they had given me the authorization letter and purchase invoice from the brand. And i forwarded to AMazon seller performance team as well. Do someone have the same problem? And how you can solve it?
Product Authenticity Complaints (We cannot accept this invoice because we are unable to verify the supplier.)
I had submitted all the documents with full supplier chain document, like authorization letter, invoice with the web site, e-mail, company address, telephone number and fax number and contact information to Amazon performance team. I don't know why they keep on reject my appeal with "We cannot accept this invoice because we are unable to verify the supplier."
The products were bought from a distributor and they had given me the authorization letter and purchase invoice from the brand. And i forwarded to AMazon seller performance team as well. Do someone have the same problem? And how you can solve it?
12 replies
Seller_nRFmxiQg4EGrw
Just to clarify:
Is your Letter of Authorization from the BRAND? Or is it from the SUPPLIER?
Seller_OvL8C4BJWiuS9
"Invoice with the website"? That sounds like a receipt, not an invoice.
Atlas_Amazon
Hello @Seller_iRmiQtZGxSdiD
Thank you for the information provided regarding the recent authenticity concerns you have encountered. I know this can cause frustration as you have provided several types of documents for review. When attempting to address this kind of concern, it will be vital to provide the documents that meet the requirements set forth by our team.
If they are unable to verify each piece of information to your account information and the listing details, they will be obligated to reject the submission. They need to be able to verify the original purchase was done with a legitimate supplier for the safety of the platform. Does your documentation include all information regarding your information, the suppliers, and the product as it appears in the account?
Without a document that has been validated, our team will not be able to remove the restrictions currently seen. We do encourage you to continue to refer to this thread with any future questions or updates so we may continue to provide guidance.
Best,
Atlas
Product Authenticity Complaints (We cannot accept this invoice because we are unable to verify the supplier.)
I had submitted all the documents with full supplier chain document, like authorization letter, invoice with the web site, e-mail, company address, telephone number and fax number and contact information to Amazon performance team. I don't know why they keep on reject my appeal with "We cannot accept this invoice because we are unable to verify the supplier."
The products were bought from a distributor and they had given me the authorization letter and purchase invoice from the brand. And i forwarded to AMazon seller performance team as well. Do someone have the same problem? And how you can solve it?
Product Authenticity Complaints (We cannot accept this invoice because we are unable to verify the supplier.)
I had submitted all the documents with full supplier chain document, like authorization letter, invoice with the web site, e-mail, company address, telephone number and fax number and contact information to Amazon performance team. I don't know why they keep on reject my appeal with "We cannot accept this invoice because we are unable to verify the supplier."
The products were bought from a distributor and they had given me the authorization letter and purchase invoice from the brand. And i forwarded to AMazon seller performance team as well. Do someone have the same problem? And how you can solve it?
Product Authenticity Complaints (We cannot accept this invoice because we are unable to verify the supplier.)
I had submitted all the documents with full supplier chain document, like authorization letter, invoice with the web site, e-mail, company address, telephone number and fax number and contact information to Amazon performance team. I don't know why they keep on reject my appeal with "We cannot accept this invoice because we are unable to verify the supplier."
The products were bought from a distributor and they had given me the authorization letter and purchase invoice from the brand. And i forwarded to AMazon seller performance team as well. Do someone have the same problem? And how you can solve it?
12 replies
12 replies
Seller_nRFmxiQg4EGrw
Just to clarify:
Is your Letter of Authorization from the BRAND? Or is it from the SUPPLIER?
Seller_OvL8C4BJWiuS9
"Invoice with the website"? That sounds like a receipt, not an invoice.
Atlas_Amazon
Hello @Seller_iRmiQtZGxSdiD
Thank you for the information provided regarding the recent authenticity concerns you have encountered. I know this can cause frustration as you have provided several types of documents for review. When attempting to address this kind of concern, it will be vital to provide the documents that meet the requirements set forth by our team.
If they are unable to verify each piece of information to your account information and the listing details, they will be obligated to reject the submission. They need to be able to verify the original purchase was done with a legitimate supplier for the safety of the platform. Does your documentation include all information regarding your information, the suppliers, and the product as it appears in the account?
Without a document that has been validated, our team will not be able to remove the restrictions currently seen. We do encourage you to continue to refer to this thread with any future questions or updates so we may continue to provide guidance.
Best,
Atlas
Seller_nRFmxiQg4EGrw
Just to clarify:
Is your Letter of Authorization from the BRAND? Or is it from the SUPPLIER?
Seller_nRFmxiQg4EGrw
Just to clarify:
Is your Letter of Authorization from the BRAND? Or is it from the SUPPLIER?
Seller_OvL8C4BJWiuS9
"Invoice with the website"? That sounds like a receipt, not an invoice.
Seller_OvL8C4BJWiuS9
"Invoice with the website"? That sounds like a receipt, not an invoice.
Atlas_Amazon
Hello @Seller_iRmiQtZGxSdiD
Thank you for the information provided regarding the recent authenticity concerns you have encountered. I know this can cause frustration as you have provided several types of documents for review. When attempting to address this kind of concern, it will be vital to provide the documents that meet the requirements set forth by our team.
If they are unable to verify each piece of information to your account information and the listing details, they will be obligated to reject the submission. They need to be able to verify the original purchase was done with a legitimate supplier for the safety of the platform. Does your documentation include all information regarding your information, the suppliers, and the product as it appears in the account?
Without a document that has been validated, our team will not be able to remove the restrictions currently seen. We do encourage you to continue to refer to this thread with any future questions or updates so we may continue to provide guidance.
Best,
Atlas
Atlas_Amazon
Hello @Seller_iRmiQtZGxSdiD
Thank you for the information provided regarding the recent authenticity concerns you have encountered. I know this can cause frustration as you have provided several types of documents for review. When attempting to address this kind of concern, it will be vital to provide the documents that meet the requirements set forth by our team.
If they are unable to verify each piece of information to your account information and the listing details, they will be obligated to reject the submission. They need to be able to verify the original purchase was done with a legitimate supplier for the safety of the platform. Does your documentation include all information regarding your information, the suppliers, and the product as it appears in the account?
Without a document that has been validated, our team will not be able to remove the restrictions currently seen. We do encourage you to continue to refer to this thread with any future questions or updates so we may continue to provide guidance.
Best,
Atlas
