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I have an AWD Shipment that shows that was delivered on 10/31 as shown by my forwarder. Now it's 11/18 and ZERO boxess/ units have been received!

I all Amazon cases I am being asked to wait without further news and we need the inventory ASAP for the holiday sales!

Please help!

Shipment ID: STAR-W3AH5VFWRSSFG

Amazon Reference ID: 1C7URS5L

Hello Amazonians,

We have seen many threads on the Amazon forums regarding the difficulties of the appeal process (myself included).

We understand the Appeals process is a jungle that we must cut through to find the golden idol of approval, however, there must be a more transparent method of doing these appeals which includes more feedback & communication from the seller.

The appeals process has currently become a three-step procedure:

Step 1: Create your appeal, add all of the information requested, and hope to receive a positive reply

Step 2: Receive the reply - the correspondence is extremely vague and is most likely pointing out key factors in your prior submission that were already present i.e. supply chain proof, tracking proof, etc. You call the Account Health team for clarification, but the representative on the phone will simply repeat the email until the conversation is finished

Step 3: Resubmit the appeal differently, possibly with more detailed information in an attempt to receive a positive reply

Repeat Step 2

Currently, the appeals process feels like a constant losing battle with yourself and the appeals team. No one should truly feel this way when doing their best to do the right thing.

As a business on Amazon - we feel that there should be more communication between the appeals team and the seller when trying to rectify serious issues.

The current appeals process needs work. This is why we've created this thread. We wanted to get feedback and ask the Amazon community to point out any suggestions, questions, or concerns regarding the appeals process.

How do you think we can create a better appeals system?

What do you think is the biggest flaw of the current appeals system?

Do you believe the current appeals system is fair?

We have hit an all-time low on sales especially this week. Is anyone else experiencing this? Amazon glitch? Nothing has changed. Account health is healthy, no negative remarks, still low sales.

I need Amazon Support Help (and any insightful feedback) ASAP!!

OK, so I am the seller, and I am having two (2) issues of customer fraud perpetrated via Amazon, as I sold two (2) items on Amazon.com to two (2) different customers, but upon arrival both gave different reasons for wanting to send them back. They both claimed they sent the items back, but they have not and so they have already in advance both been auto refunded in full and yet have both kept the items in question!

Surely that is fraud on both counts and they are using Amazon to do it, as this crap always happens around this time of year! Everyone wanting something for nothing!

I tried communicating with their Contact Us/Live Agent, but I got passed from one out-of-country Amazon employee to another (each one of the 8 employees "leaving the chat" to pass me to another, because they couldn't Google what my issue was - or understand the issue even when fully described) before I was given the option below).

Two (2) days ago I used their Contact Us/We Will Call You Now option, and spoke with someone who also just didn't seem to get it for 30 minutes. After he told me he couldn't connect me with Business Support due to a "technical glitch," he then promised an email would be sent to me with all the details we had spoken about plus someone from Business Support would call me in 24 hours (neither thing happened!).

I used that very same service again today, was passed to a third person in under 10 minutes, who I explained over and over and over the situation, she kept saying she couldn't connect me to Business Support as she was experiencing a "technical glitch", and then disconnected the phone call!

So, in summary, I have had two (2) counts of fraud perpetrated against me using the Amazon platform, they have their refunds, they have their items, and I have nothing and yet every route I take to get Amazon help ends up with me being disconnected due to the employee not understanding anything that I am saying!

This is terrible Amazon customer service and I am sick and tired of their customers committing fraud against us long-standing Amazon sellers and so I need this taken care of now!

So if any upper level Amazon employee is reading this and can help and wants to rectify what their useless employees are not caring to even look into, I would appreciate the help, as I am very angry and very frustrated and stuff like this should never happen (and when it does, it should be handled by a live agent right there and then on the phone!)

Can an admin please escalate this with the AWD team? Our AWD inventory was picked up by the Amazon partner carrier on 10/15 and finally delivered to IUSF on 11/8 but still hasn't been checked-in or received. The shipment status still shows in-transit even though it was confirmed delivered by the carrier on 11/8. We need this inventory checked in ASAP!

AWD Shipment ID: STAR-U63XFX2KUAJRG

Case ID: 16672039981

AWD Facility: IUSF

AWD Replenishment order ID: repl-f92d1575-dded-46d3-a9e4-a5674ac9f3e9

Shipment ID: FBA18H5CD6H8

CASE ID: 16691956961

According to the attached image, the status of the shipment on October 18, 2024 shows that it has been Checked in and has not been received for over a month. What exactly happened?

Asking for seller support means waiting for me, and this process is too long!

@Seller_RSwABJNHpHnEZ @Seller_hme3Wbydd1ihr

Please help me, thanks.

My account got deactivated under section 3. They stated that the find multiple selling account related to my account. Ok yes i admit that there is another account but that's my brother's account not mine. I opened my brother's account to resolve some issues on his account and you will be surprise that i didn't really knew its prohibited on amazon to open two accounts on same IP. because i am new seller.

Thats my mistake so what should i do now? that account is my brother's account. how do i reactivate my account? they also deactivated my brother's account.

I send apeal but they don't listen.

Please help.

I have two AWD (IUSP) Shipments that shows that was delivered on 11/07 , but still hasn't been received.

Shipment ID: STAR-XPPZ73JYT2BXU

ISA: 11693591296

CASE ID: 16693594821

Would appreciate your help with this, thanks.

@Seller_hme3Wbydd1ihr @Seller_RSwABJNHpHnEZ