Account Deactivated under section 3 - Multiple selling account
My account got deactivated under section 3. They stated that the find multiple selling account related to my account. Ok yes i admit that there is another account but that's my brother's account not mine. I opened my brother's account to resolve some issues on his account and you will be surprise that i didn't really knew its prohibited on amazon to open two accounts on same IP. because i am new seller.
Thats my mistake so what should i do now? that account is my brother's account. how do i reactivate my account? they also deactivated my brother's account.
I send apeal but they don't listen.
Please help.
Account Deactivated under section 3 - Multiple selling account
My account got deactivated under section 3. They stated that the find multiple selling account related to my account. Ok yes i admit that there is another account but that's my brother's account not mine. I opened my brother's account to resolve some issues on his account and you will be surprise that i didn't really knew its prohibited on amazon to open two accounts on same IP. because i am new seller.
Thats my mistake so what should i do now? that account is my brother's account. how do i reactivate my account? they also deactivated my brother's account.
I send apeal but they don't listen.
Please help.
2 replies
Seller_nRFmxiQg4EGrw
There is no doubt that the accounts are linked.
Whatever the issues are with either account (this will be spelled out, albeit cryptically, in the notification that was received regarding the suspended account); the issues MUST be resolved for either account to be reactivated.
What was the original reason that the first account was deactivated?
Atlas_Amazon
Hello @Seller_ZpqF0eVDdv6X5
Thank you for the information provided regarding what has occurred with your account and your brothers. I understand you assisted your brother with the operation of his account which has associated your account to his. As mentioned by @Seller_nRFmxiQg4EGrw, this will be considered an association between the two accounts.
To resolve the concerns, you will need your brother to resolve the issues that are impacting his account. Once you have confirmed the resolution, you can submit an appeal on your account to get the restrictions removed.
If your brother is unable to resolve the issues on his account, we cannot guarantee a resolution will be available. We do encourage you to continue to share any information or details you have regarding this situation for additional support.
Best,
Atlas
Account Deactivated under section 3 - Multiple selling account
My account got deactivated under section 3. They stated that the find multiple selling account related to my account. Ok yes i admit that there is another account but that's my brother's account not mine. I opened my brother's account to resolve some issues on his account and you will be surprise that i didn't really knew its prohibited on amazon to open two accounts on same IP. because i am new seller.
Thats my mistake so what should i do now? that account is my brother's account. how do i reactivate my account? they also deactivated my brother's account.
I send apeal but they don't listen.
Please help.
Account Deactivated under section 3 - Multiple selling account
My account got deactivated under section 3. They stated that the find multiple selling account related to my account. Ok yes i admit that there is another account but that's my brother's account not mine. I opened my brother's account to resolve some issues on his account and you will be surprise that i didn't really knew its prohibited on amazon to open two accounts on same IP. because i am new seller.
Thats my mistake so what should i do now? that account is my brother's account. how do i reactivate my account? they also deactivated my brother's account.
I send apeal but they don't listen.
Please help.
Account Deactivated under section 3 - Multiple selling account
My account got deactivated under section 3. They stated that the find multiple selling account related to my account. Ok yes i admit that there is another account but that's my brother's account not mine. I opened my brother's account to resolve some issues on his account and you will be surprise that i didn't really knew its prohibited on amazon to open two accounts on same IP. because i am new seller.
Thats my mistake so what should i do now? that account is my brother's account. how do i reactivate my account? they also deactivated my brother's account.
I send apeal but they don't listen.
Please help.
2 replies
2 replies
Seller_nRFmxiQg4EGrw
There is no doubt that the accounts are linked.
Whatever the issues are with either account (this will be spelled out, albeit cryptically, in the notification that was received regarding the suspended account); the issues MUST be resolved for either account to be reactivated.
What was the original reason that the first account was deactivated?
Atlas_Amazon
Hello @Seller_ZpqF0eVDdv6X5
Thank you for the information provided regarding what has occurred with your account and your brothers. I understand you assisted your brother with the operation of his account which has associated your account to his. As mentioned by @Seller_nRFmxiQg4EGrw, this will be considered an association between the two accounts.
To resolve the concerns, you will need your brother to resolve the issues that are impacting his account. Once you have confirmed the resolution, you can submit an appeal on your account to get the restrictions removed.
If your brother is unable to resolve the issues on his account, we cannot guarantee a resolution will be available. We do encourage you to continue to share any information or details you have regarding this situation for additional support.
Best,
Atlas
Seller_nRFmxiQg4EGrw
There is no doubt that the accounts are linked.
Whatever the issues are with either account (this will be spelled out, albeit cryptically, in the notification that was received regarding the suspended account); the issues MUST be resolved for either account to be reactivated.
What was the original reason that the first account was deactivated?
Seller_nRFmxiQg4EGrw
There is no doubt that the accounts are linked.
Whatever the issues are with either account (this will be spelled out, albeit cryptically, in the notification that was received regarding the suspended account); the issues MUST be resolved for either account to be reactivated.
What was the original reason that the first account was deactivated?
Atlas_Amazon
Hello @Seller_ZpqF0eVDdv6X5
Thank you for the information provided regarding what has occurred with your account and your brothers. I understand you assisted your brother with the operation of his account which has associated your account to his. As mentioned by @Seller_nRFmxiQg4EGrw, this will be considered an association between the two accounts.
To resolve the concerns, you will need your brother to resolve the issues that are impacting his account. Once you have confirmed the resolution, you can submit an appeal on your account to get the restrictions removed.
If your brother is unable to resolve the issues on his account, we cannot guarantee a resolution will be available. We do encourage you to continue to share any information or details you have regarding this situation for additional support.
Best,
Atlas
Atlas_Amazon
Hello @Seller_ZpqF0eVDdv6X5
Thank you for the information provided regarding what has occurred with your account and your brothers. I understand you assisted your brother with the operation of his account which has associated your account to his. As mentioned by @Seller_nRFmxiQg4EGrw, this will be considered an association between the two accounts.
To resolve the concerns, you will need your brother to resolve the issues that are impacting his account. Once you have confirmed the resolution, you can submit an appeal on your account to get the restrictions removed.
If your brother is unable to resolve the issues on his account, we cannot guarantee a resolution will be available. We do encourage you to continue to share any information or details you have regarding this situation for additional support.
Best,
Atlas
