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Pre-Listing and Brand Registry Inquiries:

I have been appointed as the exclusive dealer in the U.S. for a reputed manufacturer based in India, specializing in organic fragrance oils and essential oils for aromatherapy. I have received my first shipment of perfume oils, but as I am new to Amazon FBA and the brand registry process, I'm finding it challenging to identify the necessary steps. I will be selling these products under my US company name. I have already applied for a trademark for my logo and brand name and have received the trademark number.

The manufacturer has provided me with an official dealership appointment letter for the U.S. market, and I also have an invoice in my company’s name for the initial stock order. I would like your guidance on what additional documents I need to complete my brand registry. The manufacturer holds USDA Organic certification, and I have a copy of that as well.

Could you please advise me on any other requirements, such as UPC codes, label design, or lab testing? If lab tests are necessary, could you recommend a specific lab? Your assistance in ensuring that my small business complies with all rules and regulations while avoiding unnecessary delays would be greatly appreciated. Thank you!

Hello,

I recently shipped an order using Amazon Buy Shipping via USPS. Unfortunately, the package has been stuck at a USPS location for the past 10 days, and I will send a replacement to the customer to resolve the issue.

During my follow-up with USPS, I was advised that I could file a "package interception" request. However, when I tried to do so, the USPS website informed me that my tracking number was not eligible for interception.

I also attempted to file a SAFE-T claim for this issue, but I received the following response:

"This order is not eligible for SAFE-T claim. Only Seller Fulfilled Prime orders, MFN Prepaid Return Label orders, Easy Ship orders and VAS orders, are eligible for SAFE-T claims. Please refer to Amazon SAFE-T Claim Policy for more details."

Given that the delay occurred with Amazon Buy Shipping, I would like to understand:

Is "Buy Shipping via USPS package insured?

Is there any recourse or reimbursement option available for delayed or mismanaged shipments through Amazon Buy Shipping?

How can I handle such cases in the future to avoid losses when customers request replacements due to carrier delays?

Any advice or clarification would be greatly appreciated. Thank you!

Best regards!

My account has been deactivated since March 2024 ( apparently it has been used for "deceptive, fraudulent, or illegal activity" per them). I have tried multiple times to appeal, with no success. All I Am told is- We don't have enough information to remove the violation at this time. Am in the same loop- inventory cannot be removed because account is deactivated, Amazon won't reactivate my account and keeps charging me storage fee. At this point, I have given up all hope and am ready to just let Amazon keep/dispose my inventory and stop all storage charges. Does anybody know how long will Amazon keep charging me these storage fee? Is there a stated policy on this- how long will I be charged? I Really wish Amazon could be more helpful and tell us what they need exactly, and which piece of information they don't have or have doubts about. Thanks,

How can I ungate small brands or auto ungate brands?

It's been a week and still I can't ungate.

Please help

Hello Amazon support,

When a listing is flagged for skin lightening and we use one of the 4 Amazon recommended labs, are some traces of mercury acceptable at all or it must be completely be zero mercury detected?

Thank you

Hello, i hope you are well!

I submitted an invoice to ungate for 4 different ASINs, while 2 was approved the other two ASINs have been declined repeatedly.

For the two that got denied, i attached an additional invoice from the same supplier to meet the 100 units minimum. i initially got errors that they do not match my seller account but they do and i was approved for two with the same invoice.

Please help me.

Hi Amazon,

Happy Holidays.

Case 16834725151

ASIN B0CVXY2TMX

Bizarro. 3 months, about 15 case files and phone calls and escalation tickets later and Amazon has yet to acknowledge the 3rd party PASS I can see on my compliance page on their backend with my own two eyes. PASS, right there in black and white yet Seller Support/Account Health all say that screen is restricted info and they can't access it, but they have no issues issuing delisting the asin and send me a dozen emails about how ASIN must be tested, inspected, certified by a 3rd party lab, which I applied for in June and completed on Sep 16th, 20204 with Eurofins for a couple thousand dollars. Eurofins of course sent me confirm emails and tagged Amazon. Eurofins is only entity other than amzn to upload certification approvals on diet supps. I appreciate the scrutiny diet supps receive but it would be nice to receive the same level once accreditation is involved. A yearly occurrence nonetheless.

I spoke to a couple people in US, North Dakota, for the escalation tickets and they seemed to agree the case simply needs human input.

All that I ask is that any human at Amzn who can actually see the TIC Accreditation docs Eurofins uploaded on my compliance page. Right there under Add or Appeal, Request Lab, then voila, a Eurofins download for ASIN PASS. Btw, a 16 Ingredient, multitasking weight loss capsule with full doses representing performance and value which I would assume may be of interest to some supplement consumers. I'm a supplement consumer from amzn and I would love to purchase this from amzn. I hope others will too.

Thanks for your time.

Before, my store's Total Balance was taking a long time to update, but it always updated.

Today the total balance of my store has only decreased in value, it has already decreased by more than 2 thousand dollars.

When I went into the report to see if there was any refund, adjustment or anything like that, I saw that there wasn't.

So why doesn't the Total Balance stop decreasing?