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Goos day

I have recently registered an amazon seller account, the subscription amount was not able to be deducted due to me not verifying with my bank about an overseas payment, however now that its verified how do i get amazon to charge my account again.

I had a customer contact me because her package had not arrived. She says in her message that if they didn't arrive in one week she wanted a refund. I messaged her back within an hour and provided a screenshot direct from usps showing she would be getting the package in 3 more days. She did not respond to that email so I let it go & let the package continue on its way since she said 1 week, but she would have it in 3 more days. Yesterday, sunday, they filed an a-z claim, the package was still showing delivery for today & is in fact out for delivery. In her message to a-z claims she stated she contacted me but never got a response, I appealed the decision and included the screenshot from our message thread showing i responded within an hour AND included usps screenshot. Amazon denied my appeal saying it wasn't delivered on time & that I hadnt communicated with the customer that it was late, yet i DID & showed the communication!! I am trying to get the package held now instead of delivered since the customer got their $ and now since the package is already out for delivery they will get the product too. Customers are learning to scam the system and its sad

Has been two weeks with the issue.... Listings removed, adjustments made (which were not applicable) regardless. No action since... no one can explain why not re-instated or what issue is aside from a 'glitch' but dashboard has been clean!

Screenshots included... << Clicking FIX >>

<< Clicking FIX >>

Goes here...

I sent my shipment to BFL2 on Sept 20th, delivered on Sept 25th and registered on Sept 28th, and closed on Oct 3rd with 0 units received. What's worse, no "need action" access. I submitted the case on Oct 5th, and received a reimbursement for 1 SKUs, claiming they did not receive other SKUs. I kept submitting cases, finally on Oct 21st, I was reimbursed for other 2 SKUs(there were "need action" button for these 2 SKUs) and that's all. Even though i submitted several cases and files, there are no replies anymore. I sent 22 SKUs but reimbursed for only 3 SKUs. Until now, there are no settlements. I got after-effects. When i found my shipment assigned to BFL2, i will try any means to delete it and create another shipment just to be assigned to another warehouse even though it will take me the whole day to create the shipment. I can not afford another loss. It is the first time that my entire shipment was missing and no full reimbursement was made, which makes me doubtful about amazon's warehouse. It took me around 50 days to appeal for this shipment and it still remained unsettled. My case remained pending from amazon. I was told not to submit duplicate case, so hilarious. I came to a conclusion from the whole issue that there were something wrong with BFL2. Why was my shipment closed so quickly with no units received? Mods help

Two of our Asin brands have been hijacked. We didn't register that brand. The brand hijacker is operating on multiple sites that are maliciously modifying the branding of our Asins. We have opened a case to fix the branding on multiple sites, but after 10 days there is no new progress. We still need to fix the branding of Fr and Jp sites. Please speed up the processing of the case. (After multiple brand hijackings the two Asin brands on the US site were even rebranded as N/A)

Case ID: 16654990121

@Seller_t9kvdr2yixQej

Here's what we've learned about brand hijacking.

1.If your branding has been modified on multiple sites, you can't fix the branding on the US site alone, you still need the hijacker's authorization to access the edit page. Re-enter the editing page of a listing only if the branding is consistent across all sites

2.If no action is taken against the brand hijacker, the brand hijacker will re-hijack your brand in a matter of hours. So far we've had seller support and brand support fix the brand more than six times, but the hijacker always manages to re-hijack it within a few hours.

Good day,

I am writing to address a serious issue regarding our account payments. Over more than 5 payment cycles, we have not received payment for our sales on the platform. Upon further investigation, we noticed that all our payments are being held in the account level reserve, which has significantly impacted our cash flow and operational capacity. I am very disappointed with Amazon. After almost 3 months of pleading with Amazon for the funds to be disbursed and sending the required information still nothing. There has been no fraud. We have delivered orders and provided confirmation, tracking information and invoices still nothing. We have recruited more staff and purchase more stock still nothing. Our account remains deactivated and there is still no payment. Is this how Amazon treats sellers? What must we do to receive the funds? Do I have to go on a review site and complain about Amazon?? We have been doing our best to operate in a fair and honest way and this is how you treat us?

This unexpected delay and reserve allocation have caused financial strain on our business. I have explained this when submitting our appeal to Amazon still nothing. We kindly request your assistance and guidance on resolving this matter promptly. Any advice or insight you can provide to help expedite the release of our payments and alleviate this financial burden would be greatly appreciated.

Thank you for your attention to this urgent matter. We look forward to your prompt response and resolution.

@Steve_Amazon @Wyatt_Amazon @Yokie_Amazon @Glenn_Amazon @Cooper_Amazon @Emet_Amazon @Bryce_Amazon @Bryce_Amazon @CR_Amazon @Connor_Amazon

We currently have 68 listings restricted because Amazon says they are children's jewelry. They are NOT children's jewelry. They were not manufactured as children's jewelry. They are not marketed as children's jewelry. They would not even FIT a child.

Appeals land on deaf ears and blind eyes. One of our managers called Amazon and was told it was because of GIRL being used in our title. Even if we were willing to remove our brand from the title (which we are not), Amazon doesn't allow that.

Several years ago, I emailed Jeff Bezos directly about an unrelated issue that we were up against a brick wall on, and he was able to resolve the matter almost immediately. That option is no longer available, of course, but why isn't there an escalation process for something like this?

Mods, can you help us (and the many other third-party sellers having the same problem)?

We are disputing a false overage where we've hit a complete wall with Seller Support. They refuse to address any piece of evidence showing that their findings are incorrect and also refuse to provide any proof of their claims.

They are essentially saying that we shipped double of everything on this case.

We are using the weights of the product multiplied by the quantity, and comparing that to the proof of delivery to show them why their findings are impossible.

Each unit of the product in question weighs 0.6 lbs each.

We sent 12 units of it in a box weighing 9 lbs, which makes sense when you add in packaging to protect the products. 7.2 lbs of products. We attached our proof of delivery showing the weight to the case.

Now Amazon is claiming we sent 24 units in total, 12 more than our shipment plan.

That would mean that the box would weigh 18 lbs based on the weight of the product.

However, the proof of delivery clearly states 9 lbs, matching the weight of 12 products.

Seller Support refuses to explain or even address the fact that their findings defy the laws of physics. They just copy and paste the same response saying they've counted and confirmed and it is accurate.

This is so glaringly obvious of a virtual overage, yet Seller Support won't even address any of the contents of our messages. The "support" from Seller Support in 2024 is abysmal.

Mind you, the inventory ledger report shows a receipt at the FC we sent it to, and then another receipt for 12 units at a DIFFERENT FC. We think Amazon is counting our inventory twice.

Furthermore, we utilize FNSKU stickers for our products and our team is trained to never print out extra stickers. If 12 extra units were actually sent, they wouldn't have FNSKU stickers and we would have received a shipment performance problems for it.

Case ID is 16546595901

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@Seller_t9kvdr2yixQej

Good evening, this is a point of confusion, and frustration, which is the ridiculous cost of inbound UPS auto generated labels... We ship fabric out, and typically a label cost around 15-20$ for 2 day shipping via Fedex, or even sometimes UPS...

BUT, the inbound labels auto generated by Amazon via UPS, are usually ALWAYS $40 each, and it takes up to a week or more to get the package back.. WHY???? what is the deal with this insane cost compared to shipping outbound for 2nd day at HALF THE COST... this is absurd and amazon is profiting off return label pricing as i have spoken to our UPS rep (we ship thousands of packages a month via UPS) and he stated this is an AMAZON problem and agrees the labels are over priced and marked up.

Example:

Shipping label purchase

Claims Protected

OTDR Protected

Package type: Package

Dimensions (LWH): 50.0 x 3.0 x 3.0 IN

Package weight: 6.0 LB 0.0 OZ

Shipping Label : $16.40

Total shipping cost :$16.40

11/21/2024 Shipping services purchased through Amazon 112-6699169-4513839

Billing for return postage -$40.68

THE COST OF THIS ITEM WAS 32$ TOTAL.. WE PAID 16$ TO SHIP IT OUT AND $40 TO BRING IT BACK.. THUS WE ARE OUT $56 on a pointless return with a bogus return reason..... this is THEFT

Even we have a return on a 6oz package of sample swatches, which ships for $5 or less via USPS, the return label is $20!!!!!!

I want an explanation, as this is simply theft and UPS agrees.

what gives?