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Seller_McuH1OpkDfWiB

My case remained pending

I sent my shipment to BFL2 on Sept 20th, delivered on Sept 25th and registered on Sept 28th, and closed on Oct 3rd with 0 units received. What's worse, no "need action" access. I submitted the case on Oct 5th, and received a reimbursement for 1 SKUs, claiming they did not receive other SKUs. I kept submitting cases, finally on Oct 21st, I was reimbursed for other 2 SKUs(there were "need action" button for these 2 SKUs) and that's all. Even though i submitted several cases and files, there are no replies anymore. I sent 22 SKUs but reimbursed for only 3 SKUs. Until now, there are no settlements. I got after-effects. When i found my shipment assigned to BFL2, i will try any means to delete it and create another shipment just to be assigned to another warehouse even though it will take me the whole day to create the shipment. I can not afford another loss. It is the first time that my entire shipment was missing and no full reimbursement was made, which makes me doubtful about amazon's warehouse. It took me around 50 days to appeal for this shipment and it still remained unsettled. My case remained pending from amazon. I was told not to submit duplicate case, so hilarious. I came to a conclusion from the whole issue that there were something wrong with BFL2. Why was my shipment closed so quickly with no units received? Mods help

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Tags:Lost shipment
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Seller_McuH1OpkDfWiB

My case remained pending

I sent my shipment to BFL2 on Sept 20th, delivered on Sept 25th and registered on Sept 28th, and closed on Oct 3rd with 0 units received. What's worse, no "need action" access. I submitted the case on Oct 5th, and received a reimbursement for 1 SKUs, claiming they did not receive other SKUs. I kept submitting cases, finally on Oct 21st, I was reimbursed for other 2 SKUs(there were "need action" button for these 2 SKUs) and that's all. Even though i submitted several cases and files, there are no replies anymore. I sent 22 SKUs but reimbursed for only 3 SKUs. Until now, there are no settlements. I got after-effects. When i found my shipment assigned to BFL2, i will try any means to delete it and create another shipment just to be assigned to another warehouse even though it will take me the whole day to create the shipment. I can not afford another loss. It is the first time that my entire shipment was missing and no full reimbursement was made, which makes me doubtful about amazon's warehouse. It took me around 50 days to appeal for this shipment and it still remained unsettled. My case remained pending from amazon. I was told not to submit duplicate case, so hilarious. I came to a conclusion from the whole issue that there were something wrong with BFL2. Why was my shipment closed so quickly with no units received? Mods help

Tags:Lost shipment
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6 replies
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6 replies
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Jameson_Amazon

Hi @Seller_McuH1OpkDfWiB,

Thank you for reaching out about this! I apologize for the frustration this situation has caused.

When you have a moment, can you please send me your case IDs for this? I'd be happy to take a further look into those correspondences to see how I can best help here.

Thanks again,

Jameson

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Seller_McuH1OpkDfWiB

My case remained pending

I sent my shipment to BFL2 on Sept 20th, delivered on Sept 25th and registered on Sept 28th, and closed on Oct 3rd with 0 units received. What's worse, no "need action" access. I submitted the case on Oct 5th, and received a reimbursement for 1 SKUs, claiming they did not receive other SKUs. I kept submitting cases, finally on Oct 21st, I was reimbursed for other 2 SKUs(there were "need action" button for these 2 SKUs) and that's all. Even though i submitted several cases and files, there are no replies anymore. I sent 22 SKUs but reimbursed for only 3 SKUs. Until now, there are no settlements. I got after-effects. When i found my shipment assigned to BFL2, i will try any means to delete it and create another shipment just to be assigned to another warehouse even though it will take me the whole day to create the shipment. I can not afford another loss. It is the first time that my entire shipment was missing and no full reimbursement was made, which makes me doubtful about amazon's warehouse. It took me around 50 days to appeal for this shipment and it still remained unsettled. My case remained pending from amazon. I was told not to submit duplicate case, so hilarious. I came to a conclusion from the whole issue that there were something wrong with BFL2. Why was my shipment closed so quickly with no units received? Mods help

11 views
6 replies
Tags:Lost shipment
00
Reply
user profile
Seller_McuH1OpkDfWiB

My case remained pending

I sent my shipment to BFL2 on Sept 20th, delivered on Sept 25th and registered on Sept 28th, and closed on Oct 3rd with 0 units received. What's worse, no "need action" access. I submitted the case on Oct 5th, and received a reimbursement for 1 SKUs, claiming they did not receive other SKUs. I kept submitting cases, finally on Oct 21st, I was reimbursed for other 2 SKUs(there were "need action" button for these 2 SKUs) and that's all. Even though i submitted several cases and files, there are no replies anymore. I sent 22 SKUs but reimbursed for only 3 SKUs. Until now, there are no settlements. I got after-effects. When i found my shipment assigned to BFL2, i will try any means to delete it and create another shipment just to be assigned to another warehouse even though it will take me the whole day to create the shipment. I can not afford another loss. It is the first time that my entire shipment was missing and no full reimbursement was made, which makes me doubtful about amazon's warehouse. It took me around 50 days to appeal for this shipment and it still remained unsettled. My case remained pending from amazon. I was told not to submit duplicate case, so hilarious. I came to a conclusion from the whole issue that there were something wrong with BFL2. Why was my shipment closed so quickly with no units received? Mods help

Tags:Lost shipment
00
11 views
6 replies
Reply
user profile

My case remained pending

by Seller_McuH1OpkDfWiB

I sent my shipment to BFL2 on Sept 20th, delivered on Sept 25th and registered on Sept 28th, and closed on Oct 3rd with 0 units received. What's worse, no "need action" access. I submitted the case on Oct 5th, and received a reimbursement for 1 SKUs, claiming they did not receive other SKUs. I kept submitting cases, finally on Oct 21st, I was reimbursed for other 2 SKUs(there were "need action" button for these 2 SKUs) and that's all. Even though i submitted several cases and files, there are no replies anymore. I sent 22 SKUs but reimbursed for only 3 SKUs. Until now, there are no settlements. I got after-effects. When i found my shipment assigned to BFL2, i will try any means to delete it and create another shipment just to be assigned to another warehouse even though it will take me the whole day to create the shipment. I can not afford another loss. It is the first time that my entire shipment was missing and no full reimbursement was made, which makes me doubtful about amazon's warehouse. It took me around 50 days to appeal for this shipment and it still remained unsettled. My case remained pending from amazon. I was told not to submit duplicate case, so hilarious. I came to a conclusion from the whole issue that there were something wrong with BFL2. Why was my shipment closed so quickly with no units received? Mods help

Tags:Lost shipment
00
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Jameson_Amazon

Hi @Seller_McuH1OpkDfWiB,

Thank you for reaching out about this! I apologize for the frustration this situation has caused.

When you have a moment, can you please send me your case IDs for this? I'd be happy to take a further look into those correspondences to see how I can best help here.

Thanks again,

Jameson

00
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user profile
Jameson_Amazon

Hi @Seller_McuH1OpkDfWiB,

Thank you for reaching out about this! I apologize for the frustration this situation has caused.

When you have a moment, can you please send me your case IDs for this? I'd be happy to take a further look into those correspondences to see how I can best help here.

Thanks again,

Jameson

00
user profile
Jameson_Amazon

Hi @Seller_McuH1OpkDfWiB,

Thank you for reaching out about this! I apologize for the frustration this situation has caused.

When you have a moment, can you please send me your case IDs for this? I'd be happy to take a further look into those correspondences to see how I can best help here.

Thanks again,

Jameson

00
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