Customer using a-z to scam $
I had a customer contact me because her package had not arrived. She says in her message that if they didn't arrive in one week she wanted a refund. I messaged her back within an hour and provided a screenshot direct from usps showing she would be getting the package in 3 more days. She did not respond to that email so I let it go & let the package continue on its way since she said 1 week, but she would have it in 3 more days. Yesterday, sunday, they filed an a-z claim, the package was still showing delivery for today & is in fact out for delivery. In her message to a-z claims she stated she contacted me but never got a response, I appealed the decision and included the screenshot from our message thread showing i responded within an hour AND included usps screenshot. Amazon denied my appeal saying it wasn't delivered on time & that I hadnt communicated with the customer that it was late, yet i DID & showed the communication!! I am trying to get the package held now instead of delivered since the customer got their $ and now since the package is already out for delivery they will get the product too. Customers are learning to scam the system and its sad
Customer using a-z to scam $
I had a customer contact me because her package had not arrived. She says in her message that if they didn't arrive in one week she wanted a refund. I messaged her back within an hour and provided a screenshot direct from usps showing she would be getting the package in 3 more days. She did not respond to that email so I let it go & let the package continue on its way since she said 1 week, but she would have it in 3 more days. Yesterday, sunday, they filed an a-z claim, the package was still showing delivery for today & is in fact out for delivery. In her message to a-z claims she stated she contacted me but never got a response, I appealed the decision and included the screenshot from our message thread showing i responded within an hour AND included usps screenshot. Amazon denied my appeal saying it wasn't delivered on time & that I hadnt communicated with the customer that it was late, yet i DID & showed the communication!! I am trying to get the package held now instead of delivered since the customer got their $ and now since the package is already out for delivery they will get the product too. Customers are learning to scam the system and its sad
13 replies
Seller_KyhQUbBVRxACD
It’s incredibly unfair that people can exploit the system, leaving sellers to bear the consequences. In my case, it feels like buyers can do almost whatever they want without any accountability, and there is no real defense against dishonest buyer behavior.
There are YouTube videos that teach people how to take advantage of situations like this to get free products. What they fail to realize is that there is a person or family behind each of these items—sellers who are just trying to make an honest living.
https://sellercentral.amazon.com/seller-forums/discussions/t/d74978a0-94df-4d51-87f4-d103ba3322b6
Seller_lCX40xAkSs1xm
We get these every week. And generally lose.
Because Amazon will not do anything about scammers, we are forced to raise prices for everyone (even the honest customers) to recoup our losses.
Danny_Amazon
Hi there @Seller_oajAw3Vs7uFyW- thanks so much for turning to the forums to report on this customer experience!
As I pull up the claim details associated with the order, it appears the customer has withdrawn their claim, confirmed receipt of the item, and confirmed their card was charged appropriately for the product.
I'm glad to see the process and customer behavior helped resolve this concern, but please let me know if you see anything different from your end!
Best,
Danny
Seller_QZRSvQ3mg7EmY
Did you buy shipping through Amazon? All this nonsense is covered if you did/do.
Seller_qMgi7qxvEo7f1
"she stated she contacted me but never got a response" - I love that. They tell me something, I reply in like 10 minutes, but they lie about it and they say that I didn't.
Seller_XYKzyGM1mZEhX
It sounds like you did everything 'by the book' and was honest and forthright with the customer, but they scripted out a formula to attempt to screw you. I hope you are successful at stopping the delivery. If Amazon is too busy, too distracted, too centered on 'service to customer' BS, you have no chance to win. Sadly, Amazon is making money on data and cloud services, not on 'third-party sales' as it traditionally was....Seems like you're a thoughtful and responsible seller and hope that it pays you to continue your honesty and that you stay the course. Every once in a while, a thief shows up. Good luck All Creatures!
Seller_8F72trQWnB2LS
It amazes me how dam stupid Amazon can be. I'm sick of trying to make them see the light on obvious scammers and continue to reward them.
Seller_WtOwWhtSrFjva
Did you use Amazon shipping?
It does not matter what the record states, if the customer states they did not get it, then they can get a refund.
But if you use Amazon shipping, you will get your money back.
Seller_RClwXXLQjUdPk
We have frequently had customers that are not aware of replies sent by us through the messaging service. I know some of them to be sincere as they have called us after not receiving a response and then admit to not having paid any attention to a message being received or having no idea where the replies go to. Some have even expected a call back from someone and also had no idea that Amazon forbids us from calling a customer unless the customer requests it.
If the customer accepted the package and you were funded by Amazon, they may have been honestly unaware of your attempt to contact them. The messaging service and communication with customer service at Amazon leaves a lot to be desired. There are plenty of scammers on Amazon, but not every situation like this is the customer trying to get one over on you. There are also a lot of internet challenged people buying products online. Amazon can be very hard to navigate for some buyers. Then they get someone on the phone that speaks broken English.
Hopefully you got it resolved.
Customer using a-z to scam $
I had a customer contact me because her package had not arrived. She says in her message that if they didn't arrive in one week she wanted a refund. I messaged her back within an hour and provided a screenshot direct from usps showing she would be getting the package in 3 more days. She did not respond to that email so I let it go & let the package continue on its way since she said 1 week, but she would have it in 3 more days. Yesterday, sunday, they filed an a-z claim, the package was still showing delivery for today & is in fact out for delivery. In her message to a-z claims she stated she contacted me but never got a response, I appealed the decision and included the screenshot from our message thread showing i responded within an hour AND included usps screenshot. Amazon denied my appeal saying it wasn't delivered on time & that I hadnt communicated with the customer that it was late, yet i DID & showed the communication!! I am trying to get the package held now instead of delivered since the customer got their $ and now since the package is already out for delivery they will get the product too. Customers are learning to scam the system and its sad
Customer using a-z to scam $
I had a customer contact me because her package had not arrived. She says in her message that if they didn't arrive in one week she wanted a refund. I messaged her back within an hour and provided a screenshot direct from usps showing she would be getting the package in 3 more days. She did not respond to that email so I let it go & let the package continue on its way since she said 1 week, but she would have it in 3 more days. Yesterday, sunday, they filed an a-z claim, the package was still showing delivery for today & is in fact out for delivery. In her message to a-z claims she stated she contacted me but never got a response, I appealed the decision and included the screenshot from our message thread showing i responded within an hour AND included usps screenshot. Amazon denied my appeal saying it wasn't delivered on time & that I hadnt communicated with the customer that it was late, yet i DID & showed the communication!! I am trying to get the package held now instead of delivered since the customer got their $ and now since the package is already out for delivery they will get the product too. Customers are learning to scam the system and its sad
Customer using a-z to scam $
I had a customer contact me because her package had not arrived. She says in her message that if they didn't arrive in one week she wanted a refund. I messaged her back within an hour and provided a screenshot direct from usps showing she would be getting the package in 3 more days. She did not respond to that email so I let it go & let the package continue on its way since she said 1 week, but she would have it in 3 more days. Yesterday, sunday, they filed an a-z claim, the package was still showing delivery for today & is in fact out for delivery. In her message to a-z claims she stated she contacted me but never got a response, I appealed the decision and included the screenshot from our message thread showing i responded within an hour AND included usps screenshot. Amazon denied my appeal saying it wasn't delivered on time & that I hadnt communicated with the customer that it was late, yet i DID & showed the communication!! I am trying to get the package held now instead of delivered since the customer got their $ and now since the package is already out for delivery they will get the product too. Customers are learning to scam the system and its sad
13 replies
13 replies
Seller_KyhQUbBVRxACD
It’s incredibly unfair that people can exploit the system, leaving sellers to bear the consequences. In my case, it feels like buyers can do almost whatever they want without any accountability, and there is no real defense against dishonest buyer behavior.
There are YouTube videos that teach people how to take advantage of situations like this to get free products. What they fail to realize is that there is a person or family behind each of these items—sellers who are just trying to make an honest living.
https://sellercentral.amazon.com/seller-forums/discussions/t/d74978a0-94df-4d51-87f4-d103ba3322b6
Seller_lCX40xAkSs1xm
We get these every week. And generally lose.
Because Amazon will not do anything about scammers, we are forced to raise prices for everyone (even the honest customers) to recoup our losses.
Danny_Amazon
Hi there @Seller_oajAw3Vs7uFyW- thanks so much for turning to the forums to report on this customer experience!
As I pull up the claim details associated with the order, it appears the customer has withdrawn their claim, confirmed receipt of the item, and confirmed their card was charged appropriately for the product.
I'm glad to see the process and customer behavior helped resolve this concern, but please let me know if you see anything different from your end!
Best,
Danny
Seller_QZRSvQ3mg7EmY
Did you buy shipping through Amazon? All this nonsense is covered if you did/do.
Seller_qMgi7qxvEo7f1
"she stated she contacted me but never got a response" - I love that. They tell me something, I reply in like 10 minutes, but they lie about it and they say that I didn't.
Seller_XYKzyGM1mZEhX
It sounds like you did everything 'by the book' and was honest and forthright with the customer, but they scripted out a formula to attempt to screw you. I hope you are successful at stopping the delivery. If Amazon is too busy, too distracted, too centered on 'service to customer' BS, you have no chance to win. Sadly, Amazon is making money on data and cloud services, not on 'third-party sales' as it traditionally was....Seems like you're a thoughtful and responsible seller and hope that it pays you to continue your honesty and that you stay the course. Every once in a while, a thief shows up. Good luck All Creatures!
Seller_8F72trQWnB2LS
It amazes me how dam stupid Amazon can be. I'm sick of trying to make them see the light on obvious scammers and continue to reward them.
Seller_WtOwWhtSrFjva
Did you use Amazon shipping?
It does not matter what the record states, if the customer states they did not get it, then they can get a refund.
But if you use Amazon shipping, you will get your money back.
Seller_RClwXXLQjUdPk
We have frequently had customers that are not aware of replies sent by us through the messaging service. I know some of them to be sincere as they have called us after not receiving a response and then admit to not having paid any attention to a message being received or having no idea where the replies go to. Some have even expected a call back from someone and also had no idea that Amazon forbids us from calling a customer unless the customer requests it.
If the customer accepted the package and you were funded by Amazon, they may have been honestly unaware of your attempt to contact them. The messaging service and communication with customer service at Amazon leaves a lot to be desired. There are plenty of scammers on Amazon, but not every situation like this is the customer trying to get one over on you. There are also a lot of internet challenged people buying products online. Amazon can be very hard to navigate for some buyers. Then they get someone on the phone that speaks broken English.
Hopefully you got it resolved.
Seller_KyhQUbBVRxACD
It’s incredibly unfair that people can exploit the system, leaving sellers to bear the consequences. In my case, it feels like buyers can do almost whatever they want without any accountability, and there is no real defense against dishonest buyer behavior.
There are YouTube videos that teach people how to take advantage of situations like this to get free products. What they fail to realize is that there is a person or family behind each of these items—sellers who are just trying to make an honest living.
https://sellercentral.amazon.com/seller-forums/discussions/t/d74978a0-94df-4d51-87f4-d103ba3322b6
Seller_KyhQUbBVRxACD
It’s incredibly unfair that people can exploit the system, leaving sellers to bear the consequences. In my case, it feels like buyers can do almost whatever they want without any accountability, and there is no real defense against dishonest buyer behavior.
There are YouTube videos that teach people how to take advantage of situations like this to get free products. What they fail to realize is that there is a person or family behind each of these items—sellers who are just trying to make an honest living.
https://sellercentral.amazon.com/seller-forums/discussions/t/d74978a0-94df-4d51-87f4-d103ba3322b6
Seller_lCX40xAkSs1xm
We get these every week. And generally lose.
Because Amazon will not do anything about scammers, we are forced to raise prices for everyone (even the honest customers) to recoup our losses.
Seller_lCX40xAkSs1xm
We get these every week. And generally lose.
Because Amazon will not do anything about scammers, we are forced to raise prices for everyone (even the honest customers) to recoup our losses.
Danny_Amazon
Hi there @Seller_oajAw3Vs7uFyW- thanks so much for turning to the forums to report on this customer experience!
As I pull up the claim details associated with the order, it appears the customer has withdrawn their claim, confirmed receipt of the item, and confirmed their card was charged appropriately for the product.
I'm glad to see the process and customer behavior helped resolve this concern, but please let me know if you see anything different from your end!
Best,
Danny
Danny_Amazon
Hi there @Seller_oajAw3Vs7uFyW- thanks so much for turning to the forums to report on this customer experience!
As I pull up the claim details associated with the order, it appears the customer has withdrawn their claim, confirmed receipt of the item, and confirmed their card was charged appropriately for the product.
I'm glad to see the process and customer behavior helped resolve this concern, but please let me know if you see anything different from your end!
Best,
Danny
Seller_QZRSvQ3mg7EmY
Did you buy shipping through Amazon? All this nonsense is covered if you did/do.
Seller_QZRSvQ3mg7EmY
Did you buy shipping through Amazon? All this nonsense is covered if you did/do.
Seller_qMgi7qxvEo7f1
"she stated she contacted me but never got a response" - I love that. They tell me something, I reply in like 10 minutes, but they lie about it and they say that I didn't.
Seller_qMgi7qxvEo7f1
"she stated she contacted me but never got a response" - I love that. They tell me something, I reply in like 10 minutes, but they lie about it and they say that I didn't.
Seller_XYKzyGM1mZEhX
It sounds like you did everything 'by the book' and was honest and forthright with the customer, but they scripted out a formula to attempt to screw you. I hope you are successful at stopping the delivery. If Amazon is too busy, too distracted, too centered on 'service to customer' BS, you have no chance to win. Sadly, Amazon is making money on data and cloud services, not on 'third-party sales' as it traditionally was....Seems like you're a thoughtful and responsible seller and hope that it pays you to continue your honesty and that you stay the course. Every once in a while, a thief shows up. Good luck All Creatures!
Seller_XYKzyGM1mZEhX
It sounds like you did everything 'by the book' and was honest and forthright with the customer, but they scripted out a formula to attempt to screw you. I hope you are successful at stopping the delivery. If Amazon is too busy, too distracted, too centered on 'service to customer' BS, you have no chance to win. Sadly, Amazon is making money on data and cloud services, not on 'third-party sales' as it traditionally was....Seems like you're a thoughtful and responsible seller and hope that it pays you to continue your honesty and that you stay the course. Every once in a while, a thief shows up. Good luck All Creatures!
Seller_8F72trQWnB2LS
It amazes me how dam stupid Amazon can be. I'm sick of trying to make them see the light on obvious scammers and continue to reward them.
Seller_8F72trQWnB2LS
It amazes me how dam stupid Amazon can be. I'm sick of trying to make them see the light on obvious scammers and continue to reward them.
Seller_WtOwWhtSrFjva
Did you use Amazon shipping?
It does not matter what the record states, if the customer states they did not get it, then they can get a refund.
But if you use Amazon shipping, you will get your money back.
Seller_WtOwWhtSrFjva
Did you use Amazon shipping?
It does not matter what the record states, if the customer states they did not get it, then they can get a refund.
But if you use Amazon shipping, you will get your money back.
Seller_RClwXXLQjUdPk
We have frequently had customers that are not aware of replies sent by us through the messaging service. I know some of them to be sincere as they have called us after not receiving a response and then admit to not having paid any attention to a message being received or having no idea where the replies go to. Some have even expected a call back from someone and also had no idea that Amazon forbids us from calling a customer unless the customer requests it.
If the customer accepted the package and you were funded by Amazon, they may have been honestly unaware of your attempt to contact them. The messaging service and communication with customer service at Amazon leaves a lot to be desired. There are plenty of scammers on Amazon, but not every situation like this is the customer trying to get one over on you. There are also a lot of internet challenged people buying products online. Amazon can be very hard to navigate for some buyers. Then they get someone on the phone that speaks broken English.
Hopefully you got it resolved.
Seller_RClwXXLQjUdPk
We have frequently had customers that are not aware of replies sent by us through the messaging service. I know some of them to be sincere as they have called us after not receiving a response and then admit to not having paid any attention to a message being received or having no idea where the replies go to. Some have even expected a call back from someone and also had no idea that Amazon forbids us from calling a customer unless the customer requests it.
If the customer accepted the package and you were funded by Amazon, they may have been honestly unaware of your attempt to contact them. The messaging service and communication with customer service at Amazon leaves a lot to be desired. There are plenty of scammers on Amazon, but not every situation like this is the customer trying to get one over on you. There are also a lot of internet challenged people buying products online. Amazon can be very hard to navigate for some buyers. Then they get someone on the phone that speaks broken English.
Hopefully you got it resolved.
