My customer received an expired products from my FBA inventory. Why would Amazon send my expired product to a customer?
According to Amazon’s Policy, A product that has an expiration date may be listed with FBA as long as the unit is lot-controlled and the remaining shelf life is greater than 90 days from the time of receipt by Amazon. Units that are within 50 days of the expiration date will be removed for disposal by Amazon.
Then why would Amazon send my product to a customer if it is Expired and Unfulfillable? The customer contacted me many times and was very furious. Also I thought if it is an FBA, we are not responsible for customer service? This is the negative feedback:
"I was very disappointed to pay twice as much for this product than the grocery store…but then it arrived expired. And the sad part was there was an EXTRA LARGE expiration date sticker stuck right on the bottle, clear as day. It’s making me think twice about ordering “food” on Amazon. "