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my account is under individual account and I have tried everything the past two months to change it to a professional account. There is a glitch on manage services, it keeps roaming. I have spoken to so many people on Amazon and no one seems to know how to fix it. Please help

anyone deal with this? cant even contact anyone

I am having a problem with the new policy. While Amazon stated that sourcing costs would only be used for lost/damaged items before they are sold, they are not keeping to that policy. I have had several FBA returns that were stolen/swapped, and Amazon is only reimbursing sourcing costs and not the original order amount (minus the fees). This is a terrible error and will cause even further losses! Anyone else seeing this? Mods, please help!

We are receiving automated responses stating that we are "not eligible to sell," despite having submitted all required and valid documents. Our documents fully comply with Amazon’s requirements for proving product authenticity and supply chain verification. The automated rejection appears to be an error.Kindly escalate this matter to the appropriate team. We appreciate your prompt attention to this matter and look forward to your response

Hey everyone,

I need some advice (and maybe a sanity check) on a frustrating situation. A customer left a 1-star review claiming our product "doesn’t fit standard sizes" and that the listing "wasn’t clear."

Here’s the kicker:

✔️ The product description repeatedly states it’s only for [specific size], NOT standard in Title, Bullets, Images

✔️ The customer also messaged us and we confirmed it wouldn’t fit their setup.

✔️ They bought it and left a negative review, blaming us for their mistake.

✔️ Checking their page, they’ve done this multiple times with similar products to other sellers- leaving bad reviews .

• We've already: Reported to Amazon Support with full screenshots
• Escalated to the review abuse team, but no actions.

This feels intentionally misleading and unfair. Mods, can you look into this? Case id:17443564371

Has anyone else dealt with a buyer like this? How do you handle reviews where the customer ignores clear warnings and then blames the seller?

Thanks for any help – this is beyond frustrating! 😤

Hi @Seller_8hQgfj6OVZYse @Seller_GEZPMc4CeQfh6,

We're a new brand for dietary supplements and just created our first listing. However, our offer was removed with Amazon stating that we need to request selling approval for compliance. When we try to to request for approval, we're notified that Amazon is not accepting applications to sell:

Other Health & Personal Care category in Used, Refurbished, Collectible condition(s)

Other Human Ingestible Products in New, Used, Refurbished, Collectible condition(s)

Is there any other way to seek approval to sell dietary supplements? We'd be eager to submit requirements needed for approval.

Case ID: 17525452921

Thank you!

Hello,

Our account is under the KYC review and the bank account is also need verification. Now our account is inactive, so it is very urgent.

We submit the certified bank credit statements of our companies and we assure it is ture without any modification. But it always fails. We do not konw why. We have consult the Amazon customer service through the Help center and they said there is no error report about the banck credi statements we submit. So we tried again and agian. Faild again and agin.

What are the documentation requirements?

The document must have been issued within the last 180 days.-- Yes, it is issued within the last 7 days.

The file must show the bank name and the bank logo.--Yes, it show the bank name and the bank logo.

The document must be signed or sealed by the bank.-- Yes, it sealed by the bank.

The document must contain the account holder's name, residential address and bank account number.--Yes, it contain the account houlder's name, residential address and bank account number and they all are the same with the ones in our seller center.

- Files must be in the language we support.-- Yes, it is in English.

Could someone tell us what's wrong with our file？Our account is inactive now, NEED HELP!!!

A buyer made a false authenticity complaint in an attempt to avoid paying return shipping/restocking fees on an item which they used.

To address the accused listing violation in our Account Health page, we provided 365 days worth of invoices as well as our dealer authorization letter directly from the brand owner. Each time, we receive the same response asking us to provide either invoices or a letter of authorization from the brand owner—both of which have already been submitted.

We confirmed with the brand owner and our suppliers that Amazon has not contacted them to verify the authenticity of the documents we submitted. It appears that the documentation we provided has not been properly reviewed, comprehended, or verified.

We have confirmed that our invoices are in full compliance, containing at minimum the following information:

-Documents dated prior to the Policy Warning notification or enforcement.

-Documents reflect our sales volume during the last 365 days.

-Includes our name and address.

-Includes business details for the supplier, including the business name, business phone number, business address, and website.

We have fully complied with all requirements, and this unresolved issue is impacting our ability to manage our listings. I kindly ask for this case to be escalated to a team member who can review our submission thoroughly, verify the information with the brand owner if needed, and resolve the violation.

@Seller_RsATYbG9XP0HP @Seller_RSwABJNHpHnEZ @Seller_l3eCP9f1PtJXC @Seller_PIHyltK09pbl3 @Seller_Lz6S1nnAIzbYB @Seller_7e4TizkSOVtBf @Seller_Udi0JNbTrsmUV @Seller_1KYLYkgAlu4xX @Seller_SBIjJooGeXSQ6

Your assistance is greatly appreciated. Thank you in advance.

Case ID: 17514218351

ASIN: B079D6TNN6

SKU: JM-AMKF-J368

Someone please explain this to me. So, a bit of context. Been on Amazon only 3+ months selling 1 product that we manufacture and with "Brand Approval" Selling FBM with professional account. Within 2 months our product was copied by a Chinese seller, using much of our text word for word, and undercut us by more than $9 using coupons, fake reviews etc. selling FBA . We knew this would happen eventually, as we can't compete with Chinese mfg.. But here's the rub.. Both our products are listed in the "tools and home improvement " category, but Amazon is promoting this competitors product twice as much as ours. This only happens in the evening, between 9:00 pm to 6:oo am MST. with their listing showing up at least twice in searches and the other day 7 times before I quit counting. During the remaining hours their listing defaults back to a single listing for the rest of the day. How am I supposed to compete with this? Would seem we're being screwed over by Amazon. I've noted this with seller support yesterday. Any advice on how to remedy this appreciated, as I feel the response I'll receive from Amazon will be "sucks to be you". Only asking for a level playing field. Thanks.