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It came to our attention yesterday that we received a violation regarding "paying customers for reviews." Amazon refuses to provide any information about where the violation originated from and any details regarding the violation at all. We were told we had to give Amazon the "name and phone number" of the 3rd party that is doing these reviews for compensation. This is not a thing we have never done this and actually feel strongly against any sellers doing this type of behavior. Upon appealing amazon said we had to read all the policies and acknowledge our violating. We DID NOT PAY for reviews and again no information is provided from Amazon what so ever. Each customer service rep that we have called in the account health team gets us no where. They are reading from a script and provide zero help in resolving this matter. The generic email that was sent in response to our appeal where we proclaim our innocence and cannot provide any "documentation" because there is nothing to provide. Amazon won't let it go. This is an email from the appeal being denied.

Thank you for submitting your appeal. We received your submission, but the available information is not enough to remove the policy warning from your Account Health page.

Why did this happen?

We are taking this action because we believe that you may have asked customers to write positive reviews on your products or to remove or modify negative reviews which violates our "Customer product reviews policies":

https://sellercentral.amazon.com/gp/help/external/YRKB5RU3FS5TURN

Note: This decision was reached through a combination of automated analysis and expert human review.

How do I address this issue?

To address this warning, go to your "Account Health" page and select "Submit new information" next to the violation and submit the information requested next.

https://sellercentral.amazon.com/performance/dashboard?ref=ah_em_ahr

What information do I have to submit?

-- A detailed description of all methods used to contact customers via the Amazon buyer-seller messaging system and offer compensation for writing reviews.

-- Identify the individuals you believe are responsible for this abuse.

-- Outline preventive measures to avoid future customer review manipulation.

-- Submit relevant documentation supporting the implemented preventive steps.

-- List all product ASIN IDs for which favorable reviews or ratings were requested or incentives offered.

--> ASIN ID Example: B0123XXXXX

-- A list of all reviews you obtained through prohibited methods. Provide all active review IDs or review links of those reviews.

--> Review ID example:

VBTR9XXXXMM

--> Review link example:

Hello,

We received suspected IP violation from Amazon for our listing. Amazon wants us to submit letter of authorization from the rights owner/manufacturer. We have the authorization but we do not know where to submit it. Amazon told us to edit the listing or send them LOA to appeal.

Can anybody let us know where we can submit the LOA?

Our case id is 16876938031

@Seller_pAPBCLhysbW5T@Seller_SBIjJooGeXSQ6

So, I have only had one return and one refund thru FBM. This refund with no return was for food items. They were in perfect condition, and they arrived fine too (per photos from Fedex). There was no option for insurance presented to me on the ship via amazon options. But it didn't even arrive damaged. The customer was auto-refunded by Amazon $168. I put in a Safe-T Claim and was denied. now i am appealing with images. I don't get them back, and i am out that much? It wasn't seller-fault. So I'm wondering what is standard per situation like this. Thanks (hoping for an amazon employee reply to this).

We are a US based seller and a few of our listings are available in CA. We have a copyright registration for one of the listings and there were multiple unauthorized sellers with offers on the ASIN listing we were trying to get off the listing as they are NOT authorized sellers of our copyrighted item. We opted to request a DMCA takedown because we could not do a test buy cross border. In Amazon's awesomeness, they have taken the entire listing down and cited us, the copyright holder, along with the rest. What's my best course to correct this? Submit an appeal with an LOA from us to ourselves as sellers of our own item?

Case 16835243801

So, I wait for the item to be returned (since it was auto-approved), and then can i file a claim to get reimbursed for return shipping, or do i get charged that shipping for their return? thanks

@Connor_Amazon

This is regarding to the request as tag back several weeks ago. We've try numerous time to contact Amazon customer service about the payment in account level reserve taken out as expense. We've not received our payout since January 2023. We are still continue with this issues since. We are very discourage on continuing to sell on amazon. There was over 70K in account level reserve that has not been payout and simply just taken away from us with no explanation or reason.

Case log

15881899681

15836337161

15751577511

13701547851

13648584491

we were blocked from getting account acccess

new case log

16483309941

I have an AWD Shipment that shows that was delivered on 10/03/2024. It's currently 12/18/24 and ZERO units have been received & the shipment has now been "closed".

This was delivered well before the 10/19/24 cutoff date.

I've contacted CS over the course of several months and this gotten me nowhere.

I have tried to initiate a customer support help call today 12/18/24 at 2:20pm EST with the error "No Support agents are available right now. Please try again later."

Shipment ID: STAR-U6XQZUPC7UX36

I have applied for brand registry multiple times.

Each time I was given the same error message:

"This decision was made since we could not verify the registered business name and business identifier (for example: tax ID number or business ID number) provided by you at the time of submitting the appeal form."

I assumed the problem was that my business name was written with incorrect capitalization on my USPTO application.

I created a new USPTO application and withdrew my old one.

But now when I try to reapply to brand registry I get the error message:

"Application for brand M****ta is currently under review"

I am only able to appeal my old applications which now have an expired USPTO number.

I'd like to withdraw all of my old brand registry applications and apply with my new updated information and documents.

Please help, thanks.

We shipped a full pallet of 30 units, single sku, to Amazon. It was received as zero units (which is impossible since we clearly didn't ship an empty pallet).

When I opened a case, they repeatedly denied my BOL and Delivery Appointment paperwork, which was provided as requested (we provided LTL shipping). After several rounds of back-and-forth someone finally accepted it, but stated "We have no record of receiving these units. We recommend that you work with your carrier on these discrepancies and ensure that you have appropriate insurance for future shipments. Many carriers assume limited liability for damage or loss in transit."

This was $5,000 worth of product that disappeared into thin air...

Can anyone help me out? Case ID 16746672001 .

@Seller_OOVUXZLmb2UEH

@Seller_8hQgfj6OVZYse

@Seller_nS0jcFQNDLG3e

@Seller_khUF6HPR2AHxu