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My account is deactivated and I have submitted the original documents and invoices already but now I want to talk with customer support but there is no call me now option visible in account health section.

Kindly help me.

Hello,

I recently applied to register my trademark, but the application was denied due to the inability to verify my business identifier. My business is registered in Ukraine under a simplified registration format known as "Individual Entrepreneur." In this system, the business identifier is the Taxpayer Registration Number (RNTRC), which can be verified through the following documents:

The back of the ID card: The RNTRC (Registration Number of the Taxpayer Record Card) is clearly listed here.

Bank statement: The business identifier is listed as the USREOU code (Unified State Register of Enterprises and Organizations of Ukraine).

I have attached these documents for your reference. The information provided in these documents fully matches the data issued by USTPO, yet my registration continues to be denied.

To my knowledge, there are no other official documents available in Ukraine that specify the Tax ID or its equivalents. Despite this, I keep receiving a generic response:

Originals of all documents in English.

"This decision was made since we could not verify the registered business name and business identifier (for example: tax ID number or business ID number) provided by you at the time of submitting the appeal form."

I don't know what I should provide so that Amazon can verify this data. However, when registering the store, all the same documents were suitable.

SafeT Claim 11527-11409-4695726

A customer ordered a product, and paid extra for expedited shipping. They returned the item, and Amazon refunded them the full purchase price and the extra expedited shipping fees.

We did exactly what we were supposed to do, everything by the book, and adhered to Amazons policies, and still Amazon reamed us for the expedited shipping fees WE PAID EXTRA FOR, because the customer paid us extra to do so.

Ship by: Thu, Oct 24, 2024 PDT to Fri, Oct 25, 2024 PDT - It was shipped on 10/24

Deliver by: Fri, Oct 25, 2024 PDT to Wed, Oct 30, 2024 PDT - it was delivered on 10/26 Well before the 30th.

Return Reason: No longer needed

We have had many similar situations such as these, and have been reimbursed without question. Several the days before this denial, the same day of this denial, and even after this denial. All reimbursed.

But this one denied saying: “The reimbursement claim does not cover outbound shipping costs”

I don’t understand this. It’s something that should not have been refunded in the first place. So I appealed, and was told one thing: “There is no reimbursement due on this order.” No reason or explanation just that. So I appealed again, and this time got “The reimbursement claim does not cover outbound shipping costs” Ugh 😩 One more appeal, asking for a supervisor to review - we’ll, that must have really pssd them off, this time got “We have reviewed the information you provided and we have denied your reimbursement request for order xyz. We understand that you may not agree, however, we stand by our decision. We cannot share any further information and we may not reply to further communications about this issue.”

So in other words, “we gave your money away, we won’t tell you why, and there’s nothing you can do about it, so don’t even try.”

Help please 🙏

Amazon does not respond to cases created exactly 1 month ago and delays them with copy-paste answers when you talk to them via live chat.

If you're not going to support us from Amazon, why are we paying fees?

For the past month Amazon has been putting all my sales into "deferred payments" (a huge fraudulent double ledger business practice) and then listing my standard sales as a "negative balance). Then on settlement day (every 14 days), since deferred sales do not pay you until a minimum of 37-days after the sale date - Amazon charges my credit card to "zero out" the phony negative balance.

"Deferred payments" are NOT "negative standard payments" since Amazon already has the buyer's money. Now they are taking a double payment by charging my credit card to zero out their own fraudulent bookkeeping practices.

I just have to figure out which authority to file my complaint with (probably multiple agencies). The DA in Seattle (because that's where Amazon is based). My own DA since I am a victim of Amazon literally stealing money from my credit card. The FTC for unfair business practices. The FBI for credit card fraud and interstate fraud by wire. Any other agency that would have jurisdiction over Amazon.

One thing I will definitely NOT do is file a "case". A "case" is an endless loop to delay you from doing what is you should have done in the first place.

Since I believe this practice of false ledger entries and taking of a seller's money because of those false ledger entries is a criminal act, arbitration would NOT be the solution since an arbitrator has no authority over any criminal actions by Amazon.

I would like to know if any of my fellow 3P sellers have seen this, been or are a victim of this criminal action by Amazon against us and if in the past what they did (and did they get results)? I do see some other similar posts will I will check out.

Dear Amazon Team,

I really frustrated from Amazon support, they even don't help guide to solve the issue.

Falak Accessories is my old account, which I created on 30 November 2023 during my learning session and did not used it nor created a single listing on it, and NovaNest Variety Store is my main account created in 2024 on LLC details and it is verified, recently I have received an email from amazon that your main account is deactivated due to linkage with old account please reinstate you old account first first then you can reinstate your main account, after that I came to falak accessories which is my old account and opened many cases with support and also provided utility bills, bank statement and others aligned with amazon requirements but amazon is not reactivating my old account with saying (no enough information to reactivate your account) or (We completed our evaluation of your submission. We do not have enough information to remove the violation at this time.) kindly please check attached screen shots and provide me a proper solution.

May I ask how I can find a buyer with a negative review and contact them to resolve the issue? I have tried to find this negative review in the buyer's voice, buyer reviews, and feedback manager, but have not found it.

cpc审核一直不通过，亚马逊给我的解释是缺少原产地信息，但是我的报告第一页就是确切地址，四个变体同样的资料过了一个还有三个一直过不去，我想这个是不是亚马逊內部一个极大的问题呢，是否滥用亚马逊规则呢

Urgent Request for Reinstatement of My Amazon Seller Account

Dear Amazon Seller Performance Team,

I am writing to humbly request your assistance in resolving the deactivation of my Amazon seller account, which occurred in August. I have been a dedicated Amazon seller for nearly four years, and for the past 1.5 years, I have focused on reselling brand-name products on the platform. Unfortunately, my account remains deactivated despite my best efforts to address all concerns raised.

My inventory, valued at approximately $200,000, is currently stored in Amazon warehouses. Most of these products are supplements with expiration dates, and it has already been over three months since my account was deactivated. I fear that this delay may lead to significant losses due to product expiry.

To resolve this matter, I have submitted all requested documentation, including:

Complete supply chain documentation.

Confirmations from the brands stating that my suppliers work directly with them.

Bank transaction records, invoices, and all other relevant documents.

Completion of the video call verification process.

Despite my compliance with every request, my account has not yet been reinstated. This account is my sole source of income, and I am deeply concerned about the financial impact of this prolonged situation. I respectfully request that Amazon’s executive team review my case as a matter of urgency.

My Merchant Token ID is AC4APCWXG38Y5 for your reference.

I kindly ask for your support in expediting the review and reinstatement process. If additional documentation or clarification is required, I am more than willing to provide it promptly. I appeal to Amazon to consider my genuine efforts and commitment to adhering to the platform's policies.

Thank you for your understanding and assistance.