Dear Team,

I am writing regarding our open case, number 17485271111, related to the appeal of the removal of a listing I published. I am facing significant challenges in ensuring that the evidence I am providing is evaluated rigorously.

The latest update from your team indicates that the product is categorized by the FDA as a type that does not align with the product I intend to sell. However, this assessment contradicts the FDA's own evaluation and approval process, which has already registered this product under the same product code (BYG).

Furthermore, upon reviewing other sellers, I have found that the majority are selling the same FDA-registered product with the identical product code (BYG) as mine. This leads me to believe that I am not being evaluated in the same manner as other sellers, and, more importantly, your evaluation seems to be misaligned with the FDA's own classification.

I urgently need assistance on this matter, as the response times have been extremely long, and the issue remains unresolved. I would greatly appreciate your prompt attention and support in addressing this situation.

Thank you very much for your help.

Hello Amazon,

I’m a seller on Amazon and I’m extremely disappointed with how my case regarding AWD Shipment ID: STAR-QBXNK26AR4Y7Y has been handled. I am posting here as a last resort after multiple follow-ups, delayed responses, and inconsistent replies from Amazon support.

Here are the facts:

The shipment was sent via DHL and delivered on October 2024.

DHL has provided a POD (Proof of Delivery) with the receiver’s name and timestamp, clearly showing it was delivered.

In one of the responses from Amazon support, it was mentioned that "1 missing carton was received at the AWD site".

After that, Amazon changed the statement and said "the carton was never received", and denied any responsibility.

I’ve already attached the POD and DHL communication multiple times.

This is the only carton in the shipment, so there is no confusion about quantity.

Now it's April 2025, and still there is no resolution.

I’ve waited more than 6 months, and support keeps saying they’re investigating or closing the case without a proper explanation.

This delay and contradictory behavior from Amazon has caused me major financial and mental stress. DHL has done its part. Amazon initially acknowledged receipt, so how can they now say it was never received?

I request Amazon to:

Reopen this case with seriousness.

Reinvestigate this shipment with the provided POD.

Provide reimbursement if the item is indeed missing from Amazon’s end.

All proof is available and has already been shared through the case system.

Please help.

Thank you.

We are receiving automated responses stating that we are "not eligible to sell," despite having submitted all required and valid documents. Our documents fully comply with Amazon’s requirements for proving product authenticity and supply chain verification. The automated rejection appears to be an error.Kindly escalate this matter to the appropriate team. We appreciate your prompt attention to this matter and look forward to your response

Hey Mods and Fellow Sellers,

I have a hypothetical question regarding submitting sourcing costs in order to navigate submitted costs that are being denied because they "fall outside the normal range".

We sell refurbished electronics, which is a wildly volatile commodity in terms of price fluctuation, so the values of these items naturally decrease over time.

It seems that the Sourcing Cost Portal automatically will reject a cost which comes in higher than a certain percentage of what a seller would net after fees if the item is currently being sold for on Amazon.com.

However, due to rapid market fluctuations we sometimes sell things at a loss or at par without a profit just to liquidate it.

Say are fine with accepting what we would net on a Sale on Amazon.com, but the Amazon Estimate is much lower than that. We only have invoices that show a cost that is too high and if that cost is entered it would get quickly rejected.

Are we allowed to enter a cost lower than the invoice amount (but higher than the Amazon Estimate) so that it gets accepted?

For Example:

Item A is Selling for $299.00

Our Cost is $275.00, and we have an invoice for $275.00, but we know that if we enter $275.00, it will automatically get rejected, but the Amazon estimate is $200.00 and that is way too low.

Can we Enter $250.00 as the Sourcing Cost and upload the invoice for $275.00? Will the $250.00 Sourcing Cost Get Approved?