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We all know as sellers on Amazon, that having the Buy Box, and offering Prime, helps to motivate sales. However, Amazon makes it so difficult for 3rd party Sellers to offer Prime and to meet the metrics of the program. Amazon Prime expects you to offer next day and 2nd day delivery to stay in the program. To accomplish this, we are using Amazon buy Shipping, with Amazon suggestions of carriers who will get the order delivered on time for these Prime orders. Using the Amazon suggested carrier, gives us claim protections, as long as the item is shipped and picked up/scanned on time. But not with the Prime program. Even with these measures being met, if a small percentage of the packages arrives late by the carrier, we the seller are held responsible, and get warnings on late delivery from the Prime team. While we know we are claims protected, the carrier (in these cases UPS) experienced delays, but Prime dings us for their delay, which is beyond our control. What is the true motivation here? To try to force us to use FBA? Otherwise, it is Mission Impossible to meet all the Prime criteria, as we are relying on carriers to deliver the packages on time. It doesn't matter that we are fulfilling our responsibilities to get the package out the door on time. It seems for Prime FBM, its Mission Impossible.

Hi,

I received a product authenticity complaint and submitted all required documents, including an invoice from an authorized seller, proof of purchase, and my bank statement. Despite this, my appeal was rejected. I then got an email warning that further appeals could risk account suspension.

I’ve sold multiple units of this item with positive reviews, and this issue is hurting my account health. Any advice on what to do next? Hoping for a response from Amazon as well

Thanks!

Purely hand-finished heavy solid zinc alloy pulls & knobsantique brass cabinet pulls

can add a unique touch of color to your room.

A while back my cell phone was stolen with my Amazon seller login in it. I made a new account thinking I would never get access to my previous account. My new account was flagged for Multiple Account Policy Violation. So I needed to access my old account ASAP.

I finally did and I reactivated or reinstated it and then I permanently deactivated that original account and closed it. I kept my second account just because nothing personal. So, now I am stuck getting automated responses that I need to Appeal ALL Policy Violation when my account is in good health 200/1000 . I read the Multiple Seller Account Violations and proved that this was all not intentional and because my phone was stolen and I proved a police report and everything.

Should I just deactivate this current account all together , I am so stuck and have sent a years worth of Appeals.

Dear Amazon Seller Support Team

I have my own brand and I'm selling it on Amazon but my listing has been suspended because of Received Intellectual Property Complaints. But there is a problem because that trademark on pending status. It means it didn't approved yet. How is that possible? They said this happened because of a keyword you used. The keyword is 'speedy tail'. I'll share ASIN and trademark details below. The real problem is there is nothing in my account health section so I couldn't send appeal. If his trademark application is approved I get it but this keyword isn't an approved keyword. If I could make an application I could defend myself well. I'll be waiting for your kindly response. No one hears me. They didn't even give me a chance to defend myself.

ASIN: B0DTG6R1DB

Complaint ID: 17411919471

Infringement type: Trademark

Trademark number: 98855831

Amazon should be advertising more now and trying to make up for the recent public policy choices Amazon has made. They should be 100% business focused and more neutral on other things.

3rd party seller paying for storefronts monthly deserve more effort to advertise positively. 3rd party sellers must pay additional high seller fees on every sales transaction. Frustrating that Amazon sales are down and very little product views are coming through now from the latest boycotts and tariff chaos. Seems Amazon does not care.

its pretty sad so many people have been gated in universal movies and vinyls. But hey goodwill who sells used stuff that has been donated yet can still sell these products..if Amazon was worried about keeping their marketplace safe that's just a load of crap btw they would not let goodwill sell their goods. I don't understand how they get away with selling anything they want.

You can type in the exact name of our product which has 4.5 star rating, and sold thousands over the years.. but Amazon will place the competition's products [china made mostly] before ours. Sales have decreased over 50% over the last few years.

Amazon doesn't reward hard work and good products, but those who will pay them off to place their items at the top of the search.